Chago Mullen

Rancho Cucamonga, California, United States

ad2ckx@r.postjobfree.com

linkedin.com/in/chago-mullen-924b86b8

Experience

Owner

Phase 1 Rehab LLC

Oct 2017 - Present (6 years 2 months)

• Pioneered the establishment and implementation of a consistent and robust service-oriented culture, ensuring the delivery of top-notch service standards across the entire organization.

• Developed and implemented personalized physical treatment plans, resulting in a 20% increase in patient satisfaction scores and improved physical functioning for individuals at Phase 1 Rehab.

• Streamlined appointment scheduling procedures to meet treatment requirements promptly, resulting in enhanced patient care and reduced wait times.

• Implemented effective infection control practices and patient safety protocols, resulting in zero incidents of healthcare-associated infections and ensuring hygienic and compliant care.

• Successfully negotiated contracts with multiple home health agencies and vendors, expanding the network of partnerships and increasing patient referrals by 30%.

• Educated patients and their families on diagnosis, injury prevention, and therapeutic treatments, resulting in improved patient compliance and accelerated recovery rates.

• Managed a high-volume caseload and organized daily schedules efficiently, increasing productivity by 20% and ensuring optimal utilization of resources.

• Coordinated care with interdisciplinary teams of medical professionals and specialists, resulting in seamless patient transitions and improved collaboration for comprehensive treatment plans Physical Therapist Assistant

FeldCare Direct

Jun 2017 - May 2022 (5 years)

Implements, with minimal supervision, high-quality physical therapy services for patients, caregivers, and facilities in accordance with the principles and practices of physical therapy and with select medical policies and procedures.

Develops treatment plans, contributes to case management, and provides quality patient care. Maintains a positive level of interaction with facilities and clients. Enhances and expands client relations with facilities and their staff.

Physical Therapist Assistant

OMNI Therapy, Inc.

Apr 2017 - Apr 2022 (5 years 1 month)

Under the direction of a physical therapist, applied modalities including ultrasound, electrical stimulation, hot packs, whirlpool, traction, ice, paraffin, iontophoresis, therapeutic massage, and others. Followied treatment programs as established by the physical therapist, administered exercise programs and procedures performed within the department to include active and passive exercise, joint and Chago Mullen - page 1

soft tissue mobilization, and gait training. Also instructed patients in home exercise programs for all diagnoses.

Performed duties to maintain orderly department to include cleaning of treatment tables, whirlpools, and surrounding work areas, stocking of treatment areas with linen and supplies. Supervised patient exercise programs on Cybex equipment, isotonic and aerobic equipment. Wrote daily progress notes and when necessary, progress notes to the physicians. Owner- Barista

BikeCafe

Aug 2012 - Sep 2015 (3 years 2 months)

Successfully managed payroll for six employees, daily deposits, and cost controls at BikeCaffe, resulting in a 15% reduction in operational costs and improved financial performance. Implemented strategic initiatives to boost restaurant performance, leading to a 10% increase in customer satisfaction and a 20% improvement in revenue. Conducted comprehensive staff training and facilitated regular meetings to enhance menu development and improve service quality, resulting in a 25% increase in upselling and customer retention. Established strong vendor relationships, negotiated contracts, and optimized supply chain operations, reducing costs by 15% and ensuring timely and high-quality deliveries. Developed and executed successful marketing campaigns to increase restaurant exposure, resulting in a 30% increase in foot traffic and improved brand awareness. Fostered positive relationships with the local community and government officials, resulting in favorable public perception and increased community engagement. Assistant District Manager

Firestone Complete Auto Care

Sep 2006 - Aug 2012 (6 years)

• Implemented efficient purchasing, sales, marketing, and customer account operations, achieving a 10% increase in sales revenue and improved operational efficiency.

• Employed dynamic leadership skills to recruit, select, train, and support a diverse and inclusive team, cultivating a welcoming and supportive work environment while facilitating career growth opportunities through promotions.

• Effectively managed human resource operational requirements, including scheduling, performance evaluations, and employee development, resulting in increased employee satisfaction and retention.

• Monitored compliance outcomes and addressed non-compliant behavior, reducing compliance risks by 20% and ensuring adherence to local and state safety policies.

• Achieved remarkable results by consistently exemplifying the qualities of greatness in leadership, instilling a culture of excellence, and ongoing improvement throughout the organization.

• Led 180 employees (store managers/mechanics) in 30 retail locations, setting performance goals, preparing budgets, and driving business plans, resulting in a 15% increase in customer count, unit sales, and overall profitability.

Command post controller

United States Air Force

Aug 2000 - Aug 2006 (6 years 1 month)

Education

Chago Mullen - page 2

University of Phoenix

Bachelor of Science - BS, Entrepreneurial and Small Business Operations Mar 2014 - Apr 2019

Community Based Education and Development DBA CBD College Associate's degree, Physical Therapy Technician/Assistant 2015 - 2016

Harvard University

Computer Science

May 2023 - Dec 2023

Skills

Training • Team Management • Team Leadership • Supervisory Skills • Operations Management • Negotiation • Driving Results • Customer Retention • Business Planning • Coordination of Benefits Chago Mullen - page 3

Contact this candidate