Chelsea Bruck

502-***-**** ad2ckq@r.postjobfree.com Louisville, KY 40272

SUMMARY

Multi skilled Customer Service professional, polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and with a potential employer to ensure tasks are completed, and goals are met, while also building onto my own skill set. Expertly coordinates customer service teams and assists in implementing programs to enhance productivity.

SKILLS

• Microsoft Office Proficiency

• Appointment Scheduling

• Customer Support

• Inbound And Outbound Calling

• Quality Assurance

• Inventory Control

• Software Troubleshooting

• Complex Problem-Solving

• Product Merchandising

• Customer Complaint Resolution

• Multi-Line Phone Systems

• Employee Management

• Maintains Confidentiality

• Advanced Clerical Knowledge

• Error Identification

• Filing And Data Archiving

• Data Accuracy

• Business Administration

• Customer Relationship Management (CRM))

• Mechanical And Technical Knowledge

• Automotive Service Writing

• Automotive Terminology, Diagnostics, Repair, And Estimations EXPERIENCE

Store Manager, Wing Zone, August 2015-September 2023, Louisville, KY

• Oversaw storewide merchandising benchmarks to maintain operational excellence.

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Delegated work to staff, setting priorities and goals.

• Conducted daily store operations, including opening and closing procedures and cash handling.

• Provided feedback on marketing campaigns to improve effectiveness.

• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Customer Account Advisor, Consumer Cellular, May 2023-August 2023, Louisville, KY

• Created new accounts for customers according to established guidelines.

• Recommended improvements in products, service and billing methods to management to prevent future problems.

• Provided customer service and technical support for clients with account inquiries. Front Desk Automotive Service Writer, Exhaust Pro, November 2019-May 2020, Louisville, KY,

• Greeted all customers and assisted with their automotive repair needs. Working with the shop manager, assisted in explanation of diagnostics, providing estimates for work to be completed, ensuring the customer understood repairs, costs, and answered any customer inquiries. Other duties included in the day-to-day operations are listed below.

• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

• Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.

• Maintained client accounts by obtaining, recording and updating personal and financial information.

• Maintained a neat reception area by organizing materials and tidying up furniture. Administrative Assistant, Goulds Discount Medical, August 2016-March 2017, Louisville, KY

• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

• Ensured Sleep Apnea patients received CPAP supplies on time and resolved any issues preventing replenishment such as Insurance prior authorizations or other documentation issues. Required quick typing, resolving issues, data entry, and critical thinking.

EDUCATION AND TRAINING

Bachelor of Science in Business Administration with an emphasis in Information Technology, Campbellsville University, Campbellsville, Campbellsville, KY May 2023 Associate of Arts in Business Administration, Jefferson Community and Technical College, Louisville KY May 2020

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