Customer Service Data Entry

Lisa Fermo 416-***-****

* ********* *** ********@*****.***

Brantford, ON N3S 1J8

A reliable, professional and supportive Programming Traffic Coordinator seeking an opportunity to obtain an opportunity within YES TV

Highlights of Skills

●10 years experience as a Programming Traffic Coordinator with an additional 4 years of experience in Telecommunications Sales and Services

●Strong ability to provide exceptional service ensuring seamless broadcasting working with Sales Account Executives, Sales Management, Engineering and Promotion Departments

●Viewed contracts, coded advertisements, scheduled time slots and made changes to timeslots to meet contract agreements

●Strong problem-solving skills in order to rectify issues in a quick, yet thought out manner to coordinate last minute orders and revisions to commercials

●Proficient in Microsoft Office programs such as Word and Excel in addition to Citrix (IBMS), Bias and Sharepoint

●Worked in a fast-paced environment with the ability to multi-task to ensure traffic flow

Competencies

●Data Entry

●Communication

●Document Verification

●Scheduling

●Client Relations

●Customer Service

●Time Management

●Problem Solving

●Attention to Detail

Employment History

Money Mart 2020-2021

Customer Service and Sales Representative Brantford, ON

●Provide high level of customer service, sales and marketing to new and existing clients

●Issue small and large loans based on customer’s needs

●Cash and deposit cheques quickly and efficiently

●Responsible for collecting debt from customers

●Reconcile cash float at the end of shift

Winners 2019 – 2020

Customer Service Store Associate Brantford, ON

●Flexible in the assignments of the day such as cashier, fitting room and floor

●Provide excellent customer service to customers, provide product knowledge, product location and communication to determine customer’s needs

●Process payments for goods in a timely and accurate manner

●Collect clothing from customers and fitting rooms, hang and put away in correct departments

●Replenish fixtures, bunks and shelves, processing and preparing merchandise for the sales floor

●Process new shipments and organize the sales floor

Bell Media 2005 – 2015

Programming Traffic Coordinator Scarborough, ON

●Data entry and coding of commercial client contracts(copy)

●Ensured all elements were entered accurately in accordance with the advertisers requirements

●Responsible for managing the daily ad log to maximize inventory and revenue

●Worked with vendors for on-air traffic instructions and commercial distribution

●Maximized billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement

●Performed electronic-log changes in IBMS to finalize logs when necessary, including coordinating last minute orders and revisions to commercials

●Worked closely with sales account executives, sales management, engineering and promotion departments

●Monitored logs for product conflicts within breaks and ensure product exclusivity is not violated

Bell Canada and Rogers AT&T 2001-2005

Corporate Sales Representative Toronto, ON

●Generated new customers through communication and product knowledge

●Authorized customer account payments

●Tracked incoming and outgoing shipments

●Processed customer invoices and managed daily cash float

●Directed high volumes of incoming telephone calls

Education

Unionville High School Unionville, ON

O.S.S.D

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