Catherine Cervini

Flower Mound, TX 214-***-**** ad2cjf@r.postjobfree.com

SUMMARY

Ambitious, Goal Driven, Self Starter. Empathetic, Down to Earth, Human. Committed to solving the problems through till they are resolved. Delegates when appropriate.

WORK EXPERIENCE

Sassy’s Salon Flower Mound, TX

Owner March 2022-Current

●Obtain all required licensing for owning salon suite including LLC and Tax and Use permit.

●Manage inventory, bookings, taxes and all other day to day business operations.

●Develop a trusting relationship with clients for repeat visits and complete understanding of expectations from both parties. Attracted new clients via social media/advertising outlets, client referrals, word-of-mouth, etc.

● Maintained 5% increase monthly revenue, client retention 90% Month over Month.

LaserAway Frisco/Southlake, TX

Patient Care Coordinator May 2021-March 2022

●Manage front desk duties such as checking patients in/out while ensuring a positive and warm experience and maintaining a clean and professional clinic

●Develop a trusting relationship with the Patients ; explain product and service capabilities; overcome objections; prepare financing contracts with lenders such as Care Credit and Loan Hero. Expand sales in existing accounts by introducing new products and services. Recommend new products and services by evaluating current aesthetic treatment processes.

●Maintain safety standards and cleanliness expectations of the Clinic.

Bellísima Salon Highland Village, TX

Manager/Stylist February 2019-May 2021

●Developed a consistent relationship with the client base in order to ensure return clients. Proactively attracted and develop new clients via social media/advertising outlets, client referrals, word-of-mouth, etc.

●Oversaw daily salon operations. Hired and trained front desk staff. Organize employees’ shifts, considering peak times and seasonality. Place inventory orders and entered into the system after ensuring order was correct. Promoted services, products and discounts on social media as needed. Mastered our POS software, Meevo2. Received payments from clients and tracked all transactions.

LifeSpa with LifeTime Flower Mound, TX

Stylist/ Assistant Manager/ Manager Nov 2016-Dec 2018

●Providing various hair services and treatments that improve the guest’s overall sense of well-being and enhance the club experience. Remained current on certifications and new trends in the industry while educating clients on LifeSpa and Salon products, services, and treatments to assist them in maintaining their style.

●As the LifeSpa Assistant Manager, main responsibility was to provide outstanding leadership and exceptional customer interactions. Being the primary support for managing guest experiences and the LifeSpa coordinator team. Worked in partnership with the Spa Manager to lead by example and manage the team of LifeSpa Coordinators in delivering extraordinary guest experiences. Drove success by utilizing superior leadership and customer service skills at the front desk.

●As a Productive Spa Manager setting the example to all other technicians by providing best in class services in their technical domain to LifeSpa Members and Guests. Hiring 3 massage therapists, a hair stylist, a nail technician and a esthetician on top of the 3 current massage therapists, 3 stylists, nail technician and 2 esthetician’s. Bringing the staff total to 15 technicians. Ensuring their financial success as well as own operational results such as inventory and payroll management.

LEADERSHIP EXPERIENCE

RJCTS ENTERPRISE Flower Mound, Tx

General Manager Oct 2012-Oct 2016

●Effective area manager, skilled in managing operations from a distance and achieved results through others. Also used abilities in coaching, developing and building up the next level of leaders. In charge of overseeing the day-to-day operations and will carry out company goals and values. Main communication link between the franchisees and the salon teams. Daily responsibilities included supervising staff, scheduling shifts, promoting services and keeping updated records of expenses and revenues.

●Built two stores from the ground up. From blueprints to flooring to furniture to product to staffing.

SKILLS & INTERESTS

Skills: working knowledge of Office365. Mastered multiple scheduling platforms. Keen sense for scheduling multiple people, even across multiple locations. Superior Customer Service Skills.

Interests: Always finishing the next and newest puzzle placed in front of me. Forever gaining new knowledge and skills to enhance everyday life and share my wealth of knowledge.

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