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Patient Care Customer Service

Location:
Hoffman Estates, IL, 60169
Salary:
$45,000-$60,000
Posted:
December 31, 2023

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Resume:

Performance-driven and results-oriented scientific professional with proven history of success in planning and execution. Exceptional time management and adaptability skills with patient management. Skilled at delivering technical and operational training to build employee competencies. Adept at executing analysis, inspection, testing, and integration to ensure quality of assigned products or components. Exceptional administration and project management skills. Key focus on keeping myself and others organized. Excellent communication with supervisor and other coworkers in a timely manner. Areas of Expertise

Education / Certifications

Bachelors of Exercise Science Carroll University, 2017 Professional Experience

Physical Therapist Assistant Athletico SEP 22 - PRESENT

● Supports execution of patient plan of care

● Maintain awareness of patient care requirements and guidelines. Ensure continuing education credits are complete to keep license in good standing

● Maintain patient files in a format consistent with requirements

● Participate as an active team member of patient care teams

● Compile and prepare responses to questions from workmen’s compensation injury according to plan

● Edit and proofread patient care documentation

● Compile Medicare documents for submission under compliance guidelines

● Track status and progress of patient care plan

● Proofread and edit patient care reports per company compliance orders

● Completed small projects in a timely manner.

Physical Therapist Assistant ATI JUN 21 – SEP 22

● Work as a team with Lead Therapist to provide exceptional quality care to patients.

● Utilizes time and resources effectively to promote quality, safety, and cost outcomes.

● Excellent customer service skills with the ability to manage multiple patients in a safe manner to increase productivity.

● Communicates to the Lead Therapist regarding the patient's plan of care.

● Time of service documentation due to proficient time management skills.

● Quick problem solving skills in a fast paced environment.

● Work under Wisconsin Law to provide safe and lawful care to patients.

● Coordinate between 9-18 patients a day.

COVID Entrance Screener Advocate Aurora St. Luke’s Medical Center NOV 20 – JUN 21

● Facilitated patient visitors entering hospital with use of Epic Software by following frequently changing hospital policy and procedures regarding Covid-19 precautions

● Customer service-related issues involving patients and visitors, and upholding Aurora mission and values throughout interactions.

Karissa Jones

Project specialist and

communication coordinator

Round Lake, IL 60073 • +1-630-***-****

ad2cj1@r.postjobfree.com • https://www.linkedin.com/in/karissa-jones-pta-756b9b140/

Time Management

Problem Solving

Team Player

Adaptability

Communication

Positive Attitude

Data Entry

Training Experience

Customer Service Experience

● Performed all screener entrance duties as well as communicating with other team members effectively.

● Demonstrated knowledge of Covid-19 signs and symptoms and educates screeners are healthcare staff when attempting to enter hospital and inpatient settings.

● Deescalated patient visitor situations that arise consistently due to sensitivity surrounding Covid-19 illness.



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