SCOTT A. MOSKAL

.

Scott Moskal

Surprise Arizona 85388

480-***-****

ad2cil@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Works independently with minimal supervision, and focus on completion of tasks. Demonstrates consistently strong work ethic and adherence to company policy and procedures.

Previous Retail professional with extensive knowledge of loss prevention serving as Regional and District Loss Prevention Manager for many years for various retail entities. HISTORY

Account manager CSR

10/2022 – present

DISCOVER FINANCIAL

Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. Assist over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat

Provide empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests Utilizes multiple systems to respond to, troubleshoot and document customer inquiries SENIOR CUSTOMER SERVICE REPRESENTATIVE, 09/2021 – 10/2022 3A Home Security – Tempe, Arizona

• Learned & maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

• Process, schedule and execute customer orders for new and established customers.

• As a senior service representative, I handle escalated client calls, research and rapidly resolve client conflicts to maintain key accounts.

• Inform customers of product, price and policy changes to educate on issues and resolve concerns.

• Maintain high call quality standards at all times to ensure delivery of outstanding service.

CLIENT MANAGER, 9/2019 – 6/2021

Advanced Climate Solutions – University Park, Illinois

• Ensures that clients receive the highest standard of service at all times.

• Assist clients, resolve issues and implement changes that strengthen relationships.

• Act on customer feedback and provide meaningful solutions. Identify new areas of growth and increase sales.

• Generate sales and service reports for clients and management.

• Working knowledge of relevant software and spreadsheets Also trained and worked as a dispatcher, scheduling service technicians and parts delivery vehicles.

Ordered parts and invoiced service jobs.

Also trained and worked with the Install team quoting pricing and installation of new units, planning and scheduling the project for installation. DRIVER – 12/2018 – 9/2019

Transdev- Phoenix, Arizona

• Provide excellent customer service and communication

• Provide door- to -door transportation to the disabled community.

• Ensure all passengers are properly secured, provide assistance and transport passengers safely and efficiently.

PARTS SALES MANAGER – 11/2016 – 12/2018

Auto Zone – Phoenix, Arizona

• Responsible for daily operations including opening & closing store, stock inventory, overseeing and maintain products and service

• Maintain store safety standards.

• Drive sales to meet goals & projections.

• Conduct staff safety meetings and safety training.

• Ensure excellent customer satisfaction

SKILLS Customer Account Management

Data Entry and Maintenance

Creative Problem Solving

Verbal and Written Communication

Strong Analytical and Problem Solving Skills

Establishing and maintaining customer relationships, building customer loyalty

EDUCATION MORAINE VALLEY COMMUNITY COLLEGE – PALOS HILLS, ILLINOIS LSI Laboratory Scientific Interrogation

Wicklander & Zulaski CFI – Certified Forensic

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