Customer Service Front Desk

Lisa Michelle Jones

*** ********* ** 478-***-****

Macon GA, 31220 **********@***.***

SUMMARY

Dedicated office management professional with experience handling a wide range of administrative, technical, and executive-support tasks. Skilled relationship builder with excellent communication and time management skills seeking to advance career in office management. Possessing an ability to effectively multitask, quickly adapt to changing environments, and interact well with others. I aim to provide outstanding administrative support duties. with over 30 years experience in customer service in a medical office.

SKILLS

•Customer service Adaptability

•MS Office Suite Communication

•Data entry Billing, scheduling, and

•Organization appointment programs

•Multi-line telephone system experience

PROFESSIONAL EXPERIENCE

Gainesville Skin Cancer Center, Gainesville, FL March 2011 – Present

Scheduler

•Built rapport with guests, delivering the best possible service and experience during visits.

•Duties include but not limited to every aspect of the front desk, from checking in patients to handling insurance needs to checking out patients, collecting money and posting to accounts.

•Managed and ordered office inventory, including necessary supplies for the practice.

•Schedule all surgical procedures and inform patients of Pre-Op instructions as well as reviewing insurance benefits with patients.

•Provide administrative assistance to Physician and Practice Manager.

First Choice Primary Care, Macon, GA August 2010 – December 2010

Community Outreach Liaison

•Formulated and implemented a “Prescription Assistance Program,” applying to various drug companies on a patient specific basis to receive medication assistance for low income individuals

•Managed front desk, including guest check-in/ check-out, processing copays, answering phone calls, and scheduling appointments.

•Assisted in clinic area with triage of patients.

•Assisted Practice Manager with every day duties.

•Setup and successfully ran health fairs in the community to better educate local citizens in the importance of health screenings

Piedmont Sports Medicine & Orthopedic Complex, Macon, GA August 1994 – August 2008

Worker’s Compensation Coordinator

•Contacted workman’s compensation companies daily, acting as a liaison between these companies and our doctors to handle any workman’s compensation-related issues

•Posted charges and managed all account receivables for the practice

•Resolved any discrepancies or issues that arose during the course of treatment for our patients

OTHER RELATED SKILLS

•High level of attention to detail with the ability to multitask on different assignments

•Extremely personable and an overall team player

EDUCATION

Central Georgia Technical College, Macon, GA August 2004 – May 2006

(References available upon request)

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