Trelicia Humber

**** ********* **. · Houston, TX 77092 · Cell 832-***-**** · ad2chp@r.postjobfree.com

Career Objective:

I have an objective to build a long-term career as a Data Entry and Customer Support. I plan to always seek opportunities for career growth and to keep myself informed on the new developments' technology and data entry skill development.

Education:

Texas Southern University

Ashford University

Bachelor of Arts: Degree Early Childhood Development (Graduated Oct. 2018)

Texas educator Certification:

EC-6/ESL Generalist (Obtaining through HISD Alternative Certification Program)

CDA Certification

Adult and Pediatric First Aid/CPR/AED

Related Experience

Concentrix Tech Support Advisor 11/21/2021-Present. Knowledge in providing customer care over the phone, e-mail, chat, and/or in person Drive for providing excellent customer service and taking responsibility for the customer experience, including thorough issue resolution. Skilled at adapting communication and style to various audiences.

Thrives in a collaborative setting where knowledge is shared, and feedback is encouraged.

Capable of managing oneself and working autonomously in a fast-paced, constantly changing workplace

Ability to multitask, organize, and prioritize is a key component of effective time management.

Be able to use a variety of tools to conduct research and understand technical knowledge while speaking with consumers.

iOS, Android, Windows, Mac, or a tablet

Aptitudes for learning technical troubleshooting techniques and a will to learn and tackle new difficulties. Will support a variety of our well-known devices as an Apple Technical Support Adviser, including iPhones, iPads, MacBooks, and desktop Macs. Be the welcoming face of Apple, offering top-rate customer support, troubleshooting, and technical help as our customers’ first point of contact.

Creates a space for varied viewpoints and experiences to be heard, learned from, and amplified.

Actively looks for chances to promote and honor diversity and inclusion.

Collaborative for Children Early Childhood Assessor 2/2022-Contract ended 09/2022

• Data Entry

• Create spreadsheets from data collected from different systems

•Schedule and conduct program assessments in assigned early care and education settings using specified assessment tools

•Implement guidelines and protocols as required by the project

•Document results of assessments to inform professional development and coaching for early childhood educators

•Perform monitoring activities to assess changes in child care programs

•Document all visits and communications with child care programs

•Assist with tracking trends to determine additional areas of need related to child care licensing and business practices and share with managers and program team

Teaching Experience

Woodson Learning Academy PreK Teacher 6/2021-2/2022

• Create welcoming and safe classroom environment

•Observed students' performance, behavior, social, emotional, and physical development.

•Instructs students individually and in groups, using various teaching methods.

•Create weekly lesson plans and weekly homework assignments.

• Conduct quarterly assessments of students progression.

• Build trusting relationships with co-teacher, students and families.

• To teach social-emotional, math, literacy, language, and physical development

• Provide Structure; as well as implement inclusion.

• Inputing student data into system

• Creating spreadsheet for testing.

Harris County Department of Education Head Start Pre-K Teacher 8/2019-6/2021

• Create welcoming and safe classroom environment

• Conduct quarterly assessments of students progression.

• Build trusting relationships with co-teacher, students and families.

• To teach social-emotional, math, literacy, language, and physical development

• Provide Structure; as well as implement inclusion.

•Observed students' performance, behavior, social, emotional, and physical development.

•Instructs students individually and in groups, using various teaching methods.

•Create weekly lesson plans and weekly homework assignments.

Neighborhood Centers Inc. Early Head Start Teacher 2/2017-8/2019

• Create welcoming classroom environment

• Implement Inclusions

• To teach social-emotional, math, literacy, language, and physical development

• Provide Structure

• Interact with students and co-teacher

•Observed and evaluated students' performance, behavior, social, emotional, and physical development.

•Instructed students individually and in groups, using various teaching methods.

•Create weekly lesson plans and weekly homework assignments.

Reference Available Upon Request

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