Experienced Retail Manager
Resume:
Gregory Dahms
Saint Joseph, MO *****
************@****.***
Experienced retail manager and accomplished sales professional with a history of surpassing goals and elevating customer satisfaction. Drawing upon extensive expertise in overseeing demanding retail settings and adeptly cultivating client connections, I am poised to excel in various roles. My strong communication skills and dedication to delivering exceptional customer experiences position me as a valuable asset in providing comprehensive support to clients across different industries, all while driving profitability.
Work Experience
Sales Professional
One Stop Decorating - Shawnee, KS
September 2020 to Present
As a Sales Professional at One Stop Decorating, I specialized in delivering tailored window treatment solutions to discerning clients. My role involved conducting in-depth consultations with customers to understand their unique needs and preferences. With a keen eye for design and a deep knowledge of the product catalog, I expertly guided clients in selecting custom window treatments that not only met their aesthetic desires but also addressed practical considerations like light control and privacy. My responsibilities extended beyond just sales; I actively engaged in measuring windows, coordinating installations, and ensuring a seamless customer experience from start to finish. My success in this role was built upon exceptional interpersonal skills, a knack for creative problem-solving, and a commitment to exceeding sales targets while maintaining the highest levels of customer satisfaction. This position at One Stop Decorating allowed me to showcase my expertise in home decor, fostering long-lasting client relationships and contributing to the company's reputation for excellence in custom window treatments. Store Manager
PetSmart - Saint Joseph, MO
August 2017 to September 2020
As a PetSmart Store Manager, I oversaw day-to-day operations in a dynamic retail environment dedicated to pet well-being. My role involved team leadership, efficient inventory management, customer engagement, and ensuring operational excellence. I also promoted responsible pet ownership and maintained compliance with industry standards. My commitment contributed to the store's success and community reputation.
Assistant Manager
Staples - Kansas City, MO
June 2011 to August 2017
As an Assistant Manager at Staples, I supported the Store Manager in various aspects of store operations. This included ensuring top-notch customer service, leading and motivating the team, managing inventory, driving sales, overseeing daily operations, and handling administrative tasks. I actively contributed to maintaining a positive work environment and achieving business goals. Education
B.A. in Speech Communication
Kutztown University of Pennsylvania - Kutztown, PA August 2006 to June 2008
Skills
• Customer service (10+ years)
• Retail sales (10+ years)
• Retail management (10+ years)
• Typing (10+ years)
• 10 key typing (10+ years)
• Automotive service (10+ years)
• Assistant Manager Experience
• Sales Management
Certifications and Licenses
Driver's License
April 2022 to October 2028
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