NATASHA HUNTER

**** * ****** ******, ************, Pennsylvania, 19140, US 267-***-**** ad2ch5@r.postjobfree.com Experienced and reliable customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.

Active listening and strong verbal communication skills. knowledge retention skills.

Decision making skills

Emotional intelligence, ability to show empathy.

Technical knowledge.

Patience

Bachelor of Arts Psychology 2022

The University of Arizona Global Campus Chandler, AZ Associate of Arts Criminal Justice 2008

Kaplan University Chicago, IL

Resolution Management Associate Wayfair Remote, OR 9/22 - 3/23 Responded to chats, emails and phone calls from customers regarding billing, account information, and general inquiries. Answered high volume of inbound calls and provided requested information or route calls to the appropriate department. Handled managing customers accounts and updated information to keep customers records up to date. Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.

Promoted available products and services to customers during service, account management, and order calls. Customer Service Receptionist Barrette & Sons Construction Philadelphia, PA 5/15 - 10/21 Provided the callers with information such as company address, directions to the company location. Answered and routed incoming telephone calls in a cheerful courteous and timely manner. Greeted branch visitors and announce arrival to the appropriate staff member. Assisted customers regarding the status of sales order and tracking information. Performed a variety of clerical duties as time permits (type, send fax, send, sort mail, distribute, file. Performed other as requested.

Head Service Cashier Hess, Corp Philadelphia, PA 3/13 - 4/15 Greeted customers upon arrival, assisted with questions and inquiries. Managed the cash register, including taking in cash, giving change, and counting the till. Performed regular maintenance of gas pumps and fuel tanks. Ensured accurate drawer reconciliation at the end of each shift. Kept inventory at optimal levels to meet customer and sales expectations. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Merchandised new stock in order to attract customers, grab their attention, and increase sales. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Manager ShopRite Philadelphia, PA 5/12 - 9/14

Overseen the daily operations of the grocery store and ensuring its objectives are met. Overseen a team of 14 employees, providing training on performance evaluations, food handling and customer service skills. Promoted customer loyalty by resolving escalated conflicts to complete satisfaction. Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement. Adhered and enforced company policies and procedures, as well as local, state, and federal regulations. Kept up to date on store promotions and made sales pitches to customers. Sales Associate Autozone Philadelphia, PA 6/07 - 4/12 Greeted and assisted customers with product selection and provided thorough product knowledge in a high-volume store. Kept up with current promotions, exchange policies, payment policies, and security procedures. Performed general store upkeeping during store hours and after closing, including cleaning, organizing shelves, and restocking items.

Suggested the best merchandise based on the needs and desires of the customer. Performed other duties as requested.