Customer Service Representative
Resume:
Torrhonda Cannon
Seaford, DE *****
***************@*****.***
Work Experience
Outreach Worker
Georgetown, DE
May 2022 to present
Complete assessments and reassessment for clients and potential clients to see if they qualify for the program as a homebound person. Reassessment have to categories either a 6 month or Yearly. Also enter data in service tracker for meals and any changes with the client. I send emails to the Center director to let them know if we have a new person starting or if someone is to come off of the route.
Mental Health Receptionist
Caroline County - Denton, MD
September 2021 to April 2022
Check in and out clients, schedule appointments, transfer calls, pull medical records, customer service, assist doctor with records, problem solver
Mortgage Loan Processor
Truist Financial Corporation
October 2020 to September 2021
Review paperwork to make sure all areas are signed, the address is correct, loan amount matches and upload into the system
Medical Biller
Medical Reimbursement Solutions - Dagsboro, DE
April 2019 to February 2021
Work with 20+Drs checking claims and denials for the offices. Work with over 10 different systems like change, emblem, care first, availity, Medicare, Medicaid. Also call the insurance company to get a break down on what was paid to which CPT code and filing investigations for the denials
Direct Support Professional
CHIMES DELAWARE
August 2019 to March 2020
Assist individuals with daily living. Cook meals, assist with laundry, showers, cleaning rooms, taking individuals out in the community among other things.
Senior Customer Service Representative
M&T Bank - Millsboro, DE
December 2017 to January 2019
Help customers with balances, balance transfers, NSF fee questions, take credit applications, and file disputes and reverse fees for customers making sure that when they leave the call, they are happy.
Delivery Driver
Papa John's - Seaford, DE
December 2016 to February 2018
Deliver pizza, help on make line, wash dishes, help on oven, make boxes, do prep, answer phone and take orders, make sure customers are satisfied before they end the call
Loan Officer/Manager
EZ Cash of Delaware inc - Georgetown, DE
August 2015 to December 2016
Enter data for installment loans, file, process payments, send ACH payments, make sure the office is clean and keep customers satisfied
Commercial Specialist
Auto Zone - Seaford, DE
April 2007 to August 2015
Print invoices, make sales calls, help commercial manager with paperwork daily, help customers with getting the correct parts, install batteries wipers bulbs, put away freight, input warranty information, ring up customers, etc.
Customer Service Representative
Family Dollar - Laurel, DE
2006 to 2006
Run register, put up products, unload truck, sweep, mop, front and face, make sure customers have what they came in for, keep things running smoothly
Housekeeping/Office Clerk
Relax Inn/Marathon Inn
2005 to 2005
Started out as a housekeeper. cleaning rooms, making sure everything is in working order...as office clerk. Check customers in and out, get them extra towels, extra blankets, ice, make sure parking lot is clean, flush out the system, if there's an early check out clean the rooms
Education
Studying Psychology
University of Maryland Global Campus
August 2021 to present
None in Medical Assistant
Harris School of Business - Dover, DE
February 2010 to May 2011
None in C. N. A
Delaware Technical & Community College - Georgetown, DE
January 1999 to March 1999
High school diploma in Business
Seaford Senior High School - Seaford, DE
September 1994 to June 1998
Skills
CPR/First Aid Certified
Phlebotomy including venipuncture/capillary collection
Measurement and recording of vital signs
Administering EKGs
Operation of a variety of laboratory instrumentation
Utilizing laboratory techniques to perform routine tests including Strep, Blood Sugar, Urinalysis, Pregnancy, and Hematocrit
Basic computer functions such as patient data input and billing, including ICD-9 and CPT coding
Preparation of case histories and medical reports, management of patient files, charts, and medical records, including alphabetical/terminal digit
Answering incoming patient and physician referral calls and scheduling appointments
Preparation and break-down of treatment and examining rooms
Medical terminology, anatomy & physiology
HIPAA and OSHA Compliance Training
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