Post Job Free

Resume

Sign in

Clinical Research Customer Service

Location:
Spartanburg, SC
Posted:
December 31, 2023

Contact this candidate

Resume:

STEPHANIE BABEY

803-***-**** · ad2cfj@r.postjobfree.com · Spartanburg, SC 29304

A business professional exploring new endeavors, with a keen ability to analyze complex data and develop effective solutions to problems. Systematic team leader with experience in managing and leading cross-functional teams. Experienced in managing budgets and allocating resources. Skilled in creating and implementing innovative ideas and strategies to deliver products and services that exceed client expectations.

Experience:

Entrepreneur/ Entertainment Business Owner

ENORAS CORNER LLC, Columbia, SC

January 2020 - Present

• Analyzed market trends and competitor data to develop competitive pricing strategies.

• Developed and implemented a successful marketing strategy to increase brand awareness and customer base.

• Directed administrative activities related to making products or supplying services.

• Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.

• Set and implemented strategic goals and initiatives to align the company with its mission, values, and vision.

• Full decentralization.

Senior Clinical Research Site Manager III

PAREXEL INTERNATIONAL, Durham, NC

December 2018 - January 2020

• Performed monitoring visits to clinical sites to review source documents, case report forms, and other pertinent documents per ICH-GCP guidelines.

• Addressed and resolved client or customer inquiries to foster superior standards of service.

• Facilitated month-end closing processes, invoicing, and journal entries.

• Represented business in the marketplace and developed relationships with key accounts to promote and market business.

• Conducted site qualification visits, initiation visits, interim monitoring visits, closeout visits, and regulatory document reviews.

• Hybrid role with full decentralization.

Clinical Research Site Monitor II

PAREXEL INTERNATIONAL, Durham, NC

September 2016 - December 2018

• Monitored inventory levels at job sites regularly to prevent shortages or overages of supplies.

• Conducted risk assessments of tasks being performed at the job site and provided recommendations for mitigating risks if necessary.

• Participated in incident investigations as required by company policy.

• Performed regular audits of the premises to identify areas where improvements can be made regarding safety protocols.

• Assessed and monitored the safety of site personnel, equipment, and visitors to ensure compliance with regulations and standards.

• Hybrid role with full decentralization.

Clinical Research Site Monitor I

PAREXEL INTERNATIONAL, Durham, NC

December 2010 - September 2016

• Tracked progress of each study by reviewing enrollment numbers regularly; provided updates as needed.

• Developed comprehensive knowledge of Good Clinical Practice guidelines and regulations to ensure compliance with study protocols.

• Identified discrepancies between source documentation and the database entries; worked closely with investigators to resolve any issues promptly.

• Prepared regulatory submissions for Ethics Committees or IRBs to obtain approval before conducting clinical trials.

• Collaborated with internal teams such as Data Management, Quality Assurance, Drug Safety, and Biostatistics, as necessary.

• Managed logistics associated with the shipment of investigational products from warehouses or sponsors directly to clinical sites.

Education:

Associate in Arts (A.A.) in Liberal Arts

Southern New Hampshire University, Manchester, NH, US

• Humanities /Behavioral Studies

Associate in Science (A.S.) in Computer Science

Katharine Gibbs School of Business, New York City, NY, US

• Digital Communications & Business Administration Skills:

• Team Development • Continuous Quality Improvement (CQI)

• Database Management System Software • Customer Acquisition

• Site Investigations • Business Planning

• Personnel Management • Conversational Spanish

References:

References are available upon request.



Contact this candidate