Customer Service Security Officer

Bettina Kemp

**** ****** **** **** **********, Ohio 452**-***-*** 9892 ***********@*****.***

Objective

A retired Security Officer seeking employment that utilizes my skills, knowledge, and experiences gained over the years

Education

Aiken High School Graduate

Mercy Franciscan at St. John Bridges Computer Training and Professional Development (Certificate of Completion)

Greater Cincinnati Urban League Call Center (ACE) (Certificate of Completion) Skills & Abilities

· Thirty years of Customer Service Experience as a Front Desk Officer

· Security Officer Support Staff with a collegiate police department.

· Exceptional Administration, Organizational and Communication Skills

· Multi task, prioritize workload, and maintain a high standard of Customer Service

· Proficient in Computer Software and Office Support

· Excellent with Problem Solving and Critical Thinking

· Maintain Professionalism and Strong Interpersonal Relationship skills Experience

FRONT END CLERK KROGER COMPANY 2016 PRESENT

· Assist customers with financial needs

· Gather and verify financial support to perform daily cash and balancing activities

· Communicate and propose solutions to resolve problem items

· Records and processes payments for bills, fines, fees, or other transactions

· Responsible for preparing bank deposits, which requires checking for accuracy and reconciling any errors

· Accept, document, and issue receipts for payments made in person CUSTOMER SERVICE REP. JC PENNY 2011 20112

· Inbound call center sales environment

· Assist customers with purchasing needs

· Identified and resolved escalated problems

· Maintained inventory

· Use of multiple Microsoft applications.

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FRONT DESK OFFICER/ OFFICE SUPPORT STAFF/ SECURITY OFFICER UNIVERSITY OF CINCINNATI 1980 2010

· Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

· Answer telephone calls to take messages, answer questions, and provide information during non business hours or when switchboard is closed.

· Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas

· Complete reports by recording observations, information, occurrences and surveillance activities

· Ensure the security, safety and well being of all personnel, visitors and the premises

· Provide excellent customer service

· Adhere to all company service and operating standards

· Processed cash, debit and credit card transactions

· Patrolled Hospital area and Assisted Officers making Arrests

· Patrolled Main Hospital and Campus Garages

· Wrote Tickets for Parking Violations

· Escorted Patients from the Emergency Room area for Medical Evaluations

· Assisted Hospital Staff with difficult Patients

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