Virgie Elena Bell

***** ******* *****, #* ***********, MD 20650

Work phone: 301-***-**** E-mail address: ad2cf7@r.postjobfree.com

SUMMARY OF EXPERIENCE: Over 20 years of experience performing administrative duties, with a typing proficiency of 75 words per minute and the ability to multi-task and meet established deadlines in fast-paced environments.

WORK EXPERIENCE:

Honeywell Technology Solutions April 2007 to Present

As a Travel Coordinator/Word Processor:

Coordinate travel arrangements through Travel Planner, and Deltek Time and Expense System, in accordance with the JTFR, JTR and the Honeywell Travel Policy. Prepare travel authorizations, make reservations (ground and air transportation, and lodging), track travel making modifications when necessary, as a result of changes to travel plans, amend travel authorizations, when necessary notifying internal and external customers of changes. Calculating the anticipated total cost of the trip from departure to return.

As an Expense Administrator, I assisted technical personnel upon returning from travel to complete and submit total cost of expenses from business-related travel, for reimbursement.

Perform data entry into the Oracle database tracking all documents received and delivered from Honeywell. Creates technical documents (e.g., manuals, test procedure/reports, engineering change proposals, monthly and quarterly reports and CDRLs), create presentations using Excel, Word, Access, Oracle, and PowerPoint, needed in meetings.

Update and maintain correspondence tracking information in several databases to prevent an overture or late deliverable.

Develop and maintain processes for international and domestic travel, processing of a trip report and completing and submitting expense reports.

Notify, M.D. October 2005 to September 2006

As a Medical Customer Support Operator in a medical call center environment.

Receive inbound calls and made outbound calls to patients, doctors, and hospitals, relaying medical information and emergencies.

Receive and pass on confidential medical information to the appropriate medical providers and insurance personnel.

Screen all calls from patients and medical personnel, determining the nature of the call to be routine or urgent.

Page medical professionals when the calls were deemed as an emergency.

City of Jacksonville January 1994 to September 2005

As a Medical Secretary:

Composes correspondence concerning administrative matters and general office policies for the upper management’s approval, consisting of routine and non-technical correspondence memorandums, reports, case histories and summaries and prepare special reports as deemed necessary.

Interprets regulations and directives and takes action or refers those actions, as deemed necessary, to the appropriate staff member or upper management.

Request from a variety of offices, relevant information, such as reports, documents, correspondence, other office material, and using appropriate guidance prepares material for periodic or special inquires.

Receives requests for release of medical information from different sources such as other facilities, etc. received through letter, telephone call, faxes and personal visits to the facility.

Logs all requests into the Correspondence Tracking Tool upon receipt annotating patient’s name, requester, date received, person responsible, and date of completion.

Screens each request to determine what information is needed and whether or not it may be legally release.

Familiar with current laws governing patient-physician confidentiality, the Privacy Act, Health Insurance Portability and Accountability Act (HIPPA) regulations, and Bureau of Medicine and Surgery (BUMED) instructions must be considered prior to release of information.

Receive incoming telephone calls, directing calls to appropriate departmental personnel.

Proofread all transcribed materials for accuracy, in preparation of upcoming trials and lectures.

Schedule conferences tracking calendars and schedules for medical personnel, ensuring availability for upcoming events.

Procurement of office supplies in accordance with City purchasing policy.

Review, prioritize and route all incoming mail to the appropriate personnel.

Aetna Life and Casualty July 1985 to November 1992

As a Worker’s Compensation Adjuster:

To successfully adjust 200-plus lost time case files.

Conduct recorded statements, gather facts and make determinations into the compensability of submitted claims.

Set reserves based upon the life expectancy of the claim, balancing funding through the closure of the claim.

Communicate in a courteously by tactful manner with employers, employees, and medical providers, gathering information for further handling of the claim.

Gave expert testimony on the handling of litigated claims.

Made referrals for cost containment to outside providers.

Setup special disability fund cases and subrogated files on claims that warranted intervention.

US Department of Interior September 1977 to July 1985

As a Secretary:

Screen all incoming telephone calls, answering routine inquiries, directing others to the appropriate personnel.

Type all office correspondence, memorandums and letters, maintained payroll records, leave records, and time sheets computing hours worked within a pay period.

Coordinate travel arrangements and itineraries, schedule meetings, make arrangements for usage of conference rooms, locations and attendees.

Type requisitions and travel vouchers, order office supplies online, and maintain sensitive confidential material of offshore drilling.

EDUCATION: High school graduate, with the following advanced course certifications:

Descriptive Writing, Florida Community College at Jacksonville

Fundamentals of Paralegal, Jones College

Principles of Accounting I and II, St. Mary’s College of Maryland

Certified in Six Sigma and Design for Six Sigma, Honeywell Technology Solutions, Inc.

Secretarial Science Certified, College of Southern Maryland

AWARDS AND CERTIFICATIONS:

Design for Six Sigma and Green Belt Certification – 9/2007

Bronze Bravo Aware in recognition of efforts in ensuring our CDRL items were delivered on time despite system issues – 3/2008

Bravo Star Award in recognition of support 2008 Open House - 3/2008

Bravo Peer Star Award in recognition of providing assistance with creating electronic files from paper copy – 4/2008

Bravo Peer Star Award in recognition of being an excellent travel arrange – 5/2009

Bravo Peer Star Award in recognition of performing above and beyond the level expected and always willing to help others – 9/2009

Bronze Bravo Award in recognition of successfully participating in the DSS Security Inspection with positive responses to questions which contributed to the facility receiving an overall Superior inspection rating – 1/2011

Bravo Bronze Award in recognition of willingly, quickly and accurately learning the process of the preparation of the LAMPS Monthly Status Report - 7/20/12

For responsiveness to a customer data call on 2015 activities. By maintaining the data in an organized and presentable fashion, HTSI was able to quickly respond with metrics that exceeded the customer's expectations. – 1/16/16.

Numerous security certifications to include (Cyber Awareness Challenge, Thwarting the Enemy and OPSEC Awareness for Military Members, DOD Employees and Contractors).

REFERENCES:

Joseph G. Lathroum – Honeywell Technology Solutions, Inc. – 301-***-**** onsite – 301 3427 offsite

Julie S. Burk – Honeywell Technology Solutions, Inc. – 301-***-**** onsite – 301-***-**** offsite

I.Windy Boyce – Honeywell Technology Solutions, Inc. – 301-***-**** offsite

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