Teresa Yelverton

ad2ccn@r.postjobfree.com - 919-***-****

Versatile, creative, and dedicated professional with extensive experience in sales, customer service, and account payables/receivables. Thrive in both independent and collaborative work environments. Excellent interpersonal and communication skills with a proven ability to develop a strong rapport with fellow staff members, clients and customers. Ability to maintain a respectful and professional demeanor under stressful situations. Proficient and accurate in the use of various computer programs and applications.

Work Experience

Customer Care Assistant

Xerox Business Solutions

2015-present

Provide good customer service and communication skills to members of BCBS insurance members

Analyze and quoted benefits according to requested services.

Examined claims to find in accuracy in processing.

Quoted patient responsibility balance based on how the claim was processed.

Provided patient assistant for resolving billing issues with providers.

Other task as needed.

Field Representative/Data Collection Agent

U.S. Dept of Commerce/US Dept of Center for Disease Control

United States Census

2015-present

Presently collecting data for the National Health Statistics for the National Health Interview Survey,

Data collection is based on the random scientific selection to any geographic location.

Travel all over the southeast.

Administered government surveys to the public following strict protocol according to the project guidelines.

Project protocol is handed down by the Atlanta Regional Office.

UNC University Targeted Staffing

2012 to Present

Responsible for record input and maintenance of student requirements.

• Assessed university patient information for accuracy of submitted student entries.

• Coordinated and managed multiple priorities and projects.

• Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality.

• Performed other administrative and secretarial support functions as requested.

Customer Service Representative / Telephone Sales

Natural Lawn of America -

Raleigh, NC

2011 to 2012

Responsible for both Inbound and outbound calling to provide customer quotes and generate sales.

• Generated and mailed Service Statements as well as New Customer Agreements.

• Tasked with posting payments to online Accounts Receivable system and processing daily bank deposits.

• Scheduled service setups and managed daily Service Confirmation calls.

Office Manager

Guided Pathways -

Raleigh, NC

2010 to 2011

Served as front office receptionist - assisted clients as they entered office and via phone.

• Performed filing, data management, drafting and editing of office memos.

• Managed and coordinated intake and referral documentation.

• Responsible for business marketing in the community and surrounding areas.

Customer Service Representative

Liberty Medical -

Durham, NC

2008 to 2009

Assisted customers with the purchase and/or rental of medical equipment.

• Verified customer insurance for billing purposes.

• Generated daily delivery schedule for pickup or delivery of equipment.

• Responsible for posting equipment sales and overall inventory management.

Night Auditor

Aramark -

Durham, NC

2006 to 2007

Managed internal guest accounts including check-in / check-out, payment posting and guest account reconciliation.

• Performed account auditing and adjustment as necessary.

• Responsible for complete and accurate night shift reports and daily system turnover.

• Ensured that hotel standards and guest expectations were met through extraordinary customer service and attention to detail.

Import Coordinator

Performance Bicycle -

Chapel Hill, NC

2004 to 2007

Managed relations with U.S. Customs officials and provided all necessary export documentation in order to facilitate timely overseas shipments of bicycles.

• Responsible for managing client accounts including invoicing and accounts payable.

• Tracked and recorded all shipments, both enroute and received, and produced weekly summary reports.

• Communicated professionally with buyers, vendors, and warehouse managers.

Social Research Assistant

University of North Carolina Hospitals -

Chapel Hill, NC

1990 to 2004

Patient Relations Representative, University of North Carolina Hospitals, Chapel Hill, NC

• Patient Processor, Duke University Medical Center, Durham, NC

• Health Unit Coordinator, Duke University Medical Center, Durham, NC

Education

Bachelor of Science in Business Administration

St. Paul's College -

Lawrenceville, VA

1990

REFERENCES UPON REQUEST

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