Customer Service Call Center
Resume:
Stephanie Cardenas
Elmendorf, TX *****
ad2cbd@r.postjobfree.com
* ***** ** ********** ** office and customer service roles, reducing costs by 15% in 6 months (A&M General Contractors), increasing customer satisfaction by 20% in 6 months
(Alorica), reducing customer resolution time by 20% in 4 months and wait times from 15 minutes to 5 minutes in 3 months (Alorica), resulting in improved customer satisfaction and retention.
Authorized to work in the US for any employer
Work Experience
Office Assistant
A&M General Contractors - Elmendorf, TX
August 2022 to Present
Maintain office area while providing email, phone, and general office support.
• Manage calendar and schedule for office, coordinating meetings and appointments with 100% accuracy and on-time delivery.
• Manage and organize office supplies, reducing costs by 15% and improving efficiency by20%. Customer Service Representative
Alorica - Universal City, TX
June 2020 to August 2022
Took 50+ calls daily answering questions and addressing customers' concerns around clients products or services, providing support, and resolving issues.
• Ensured 95% customer satisfaction by resolving 50+ inquiries daily through exceptional customer service skills.
• Achieved a 95% customer satisfaction rating by consistently providing exceptional customer service and resolving issues effectively.
• Resolved customer complaints and issues with a 90% success rate, resulting in a 20% increase in positive customer feedback and referrals.
• Handled over 50 customer inquiries per day with a 95% satisfaction rate, resulting in increased customer retention for the company.
Education
High school diploma
Marque Learning Center - San Antonio, TX
August 2004 to June 2008
Skills
• Customer service (3 years)
• Problem solving (3 years)
• Communication skills (3 years)
• Adaptability (3 years)
• Technical skills (3 years)
• Time management (3 years)
Assessments
Customer focus & orientation — Proficient
December 2023
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient December 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
December 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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