Business Development Customer Service
Resume:
Timothy Duncan
Georgetown, SC *****
**********@*****.***
Professional Summary
Experienced Supervisor leading team
members on-time job completion.
Assign tasks, train employees, provide
feedback, mediate interpersonal
conflicts and implement company
procedures. Excellent communication
and listening skills. Provide leadership
and vision which drives teams to meet
goals. Organized and dependable
candidate successful at managing
multiple priorities with a positive
attitude. Willingness to take on added
responsibilities to meet team goals. To
seek and maintain full-time position
that offers professional challenges
utilizing interpersonal skills, excellent
time management and problem-solving
skills.
Skills
Operations Management
Business Development
Strategic Planning
Process Improvement
Staff Management
Schedule Development
Data Analytics
Inventory Control
Staff Discipline
Contract Management
Complex Problem-Solving
Negotiation
Priority Management
Business Administration
Training and Mentoring
Process Monitoring and Improvement
Goal-Oriented
Project Management
Policy Enforcement
Education
September 1998
World Bible College Tennessee
Doctorate Ministry
July 1985
Berean Bible College Minot, ND
Church Administrators Ministry
September 1982
Oklahoma State Extension Wichita
Falls, TX
Hospital Admistration Hospital
Administration
May 1980
Chowan University Murfreesboro, NC
Bachelor Of Business Business
Administration, History
Diplomas:
Diploma in Teaching Skills for
Educators
FEMA
Diploma Medical Coding and Billing
Psychology
Human Resources
Call Center Management
Certificates:
Medical Coding and Billing
Working as a Teachers Assistant
Data Entry Tools and Techniques
Roles and Responsibilities of Personnel
Assistants
Customer Service Training
Behavior Based Safety
November 2017- Present Retired/
Disabled
October 2017 - Current
Disability
Disabled/Retired
On disability!
April 2009 - October 2017
/Pest Management - Georgetown SC
Supervisor
Applied strong leadership talents and
problem-solving skills to maintain team
efficiency and organize workflows.
Handled customer complaints,
resolved issues, and adjusted policies
to meet changing needs.
Monitored workflow to improve
employee time management and
increase productivity.
Evaluated employee performance and
coached and trained to improve weak
areas.
Achieved results by working with staff
to meet established targets.
Maintained compliance with company
policies, objectives, and
communication goals.
Maintained clean and well-organized
production areas to avoid violations or
unnecessary work delays due to
hazards or inefficient layouts.
Mentored newly hired employees on
operating equipment and safety and
developed training manual to use for
reference.
Enforced rules and regulations outlined
in company manual to set forth
expectations comprehensibly and
consistently.
Conducted routine inspections to
check quality and compliance with
established specifications.
Identified unsafe or unhealthful
workplace conditions or hazards to
enforce safe work practices and
procedures.
Boosted team performance by
developing customer service training
materials and conducting service
training.
Evaluated staff performance and
provided coaching to address
inefficiencies.
Frequently inspected production area
to verify proper equipment operation.
Optimized customer experience by
delivering superior services and
effectively troubleshooting issues.
Conducted regular reviews of
operations and identified areas for
improvement.
October 2006 - July 2016
Dcca - Georgetown SC
Lieutenant, Patrol Operations
Maintained communication and good
working relationship with facility
administration.
Monitored implementation and success
of protocols and programs.
Evaluated and recommended methods
of improving operational performance.
Oversaw recruitment, orientation and
performance evaluations of employees.
Recorded incident reports with
detailed accounts of occurrences.
Conducted regular patrols of facility to
detect and deter security threats.
Prepared and submitted reports to
keep management informed of security
activities and developments.
Oversaw team of security officers and
managed scheduling and performance
evaluations.
Supervised and evaluated security
staff performance to determine
compliance with safety regulations.
Monitored alarm systems and CCTV
footage to enable prompt attention and
response.
Monitored and approved access
control systems for accessibility to
authorized personnel.
Coordinated with security personnel or
other departments to establish safety
of visitors and staff.
Developed and implemented strategies
to prevent and respond to security
incidents.
Developed and implemented security
policies and procedures to establish
clear guidelines for operations and
maintain quality standards.
Collaborated with management to
develop security policies and
procedures.
Conducted frequent security audits to
identify potential problems related to
physical security, staff safety, and
asset protection.
Analyzed and investigated incidents
alongside functional management and
security supervisors.
Screened vendors and contractors
before granting access to restricted
areas within mall.
Conducted background checks of
employees and visitors to verify clean
character records and establish
security compliance.
Greeted guests professionally and
courteously to cultivate welcoming
atmosphere while making safety top
priority.
Responded quickly to emergency
situations to assess and deflect issues.
Secured premises and personnel by
patrolling property and monitoring
surveillance equipment.
Communicated with security team and
building supervisors using two-way
radios, mobile phones and other
technological devices.
Enforced security policies and removed
violators and unauthorized individuals
from premises to maintain safe
environment.
Monitored CCTV cameras and alarm
systems for security breaches.
Worked independently and
collaboratively to resolve urgent issues
to protect lives and property.
Examined doors, windows and gates to
verify security.
Patrolled internal building spaces and
facility grounds to identify and deter
threats to assets.
Investigated suspicious activities and
persons to maintain security of
premises.
Updated shift logs and produced daily
reports to document security activities
and specific incidents.
Wrote detailed reports of all security
breaches and investigations.
Acted as deterrent to prevent criminal
actions, vandalism and misconduct to
allow business to conduct operations
in safe environment.
Recorded observations and
occurrences and interviewed witnesses
to complete and submit incident
report.
Gathered information, identified, and
implemented resolution, planned
follow-up and logged and filed incident
report to successfully manage
complaints.
Issued access cards to authorized
personnel to monitor access points.
Leveraged physical or verbal
techniques to investigate suspicious
activities and resolve concerns.
Inspected and adjusted security
systems, equipment and machinery to
maximize coverage of parking lots and
building interior and exterior.
Operated handheld metal detector and
other surveillance devices to screen
individuals entering facility.
Conducted training sessions for new
security personnel to facilitate
compliance with security protocols.
October 1997 - July 2007
BC/BS - Georgetown SC
Claims Analyst
Viewed reports regularly to make sure
processing was conducted efficiently.
Maintained strict confidentiality with all
personal data as per company
guidelines.
Interacted with clients and employees,
which helped cultivate positive working
relationships.
Identified insurance coverage
limitations with thorough examinations
of claims documentation and related
records.
Delivered exceptional customer service
to policyholders by communicating
important information and patiently
listening to issues.
Reviewed and analyzed suspicious and
potentially fraudulent insurance claims.
Organized, planned and documented
materials for Type claims.
Analyzed information gathered by
investigation and reported findings and
recommendations.
Examined claims forms and other
records to determine insurance
coverage.
Resolved complex, severe exposure
claims using high service oriented file
handling.
Verified accuracy of Type records to
maintain accuracy of records
database.
Researched claims and incident
information to deliver solutions and
resolve problems.
Conducted day-to-day administrative
tasks to maintain information files and
process paperwork.
Read over insurance policies to
ascertain levels of coverage and
determine whether claims would
receive approvals or denials.
Maintained claims data in Type
systems.
Reviewed questionable claims by
conducting agent and claimant
interviews to correct omissions and
errors.
Reviewed police reports, medical
treatment records, and physical
property damage to determine extent
of liability.
Evaluated original investigation reports
and documents to resolve secondary
concerns.
Synthesized data into comprehensive
quarterly written reports for
management.
Reviewed new files to determine
current status of injury claim and to
develop plan of action.
Handled Type calls from customers
and other stakeholders about Type
processes.
July 1991 - February 2000
Dominos's Pizza - Georgetown SC
Restaurant Manager
Promoted positive atmosphere and
went above and beyond to guarantee
each customer received exceptional
food and service.
Carefully interviewed, selected,
trained, and supervised staff.
Met, greeted, and encouraged
feedback from customers and used
feedback to implement positive
changes within restaurant.
Led and directed team members on
effective methods, operations, and
procedures.
Tracked daily sales transactions and
invoices for accurate and updated
financial reporting.
Reconciled cash and credit card
transactions to maintain accurate
records.
Quickly identified problem situations
and skillfully resolved incidents to
satisfaction of involved parties.
Correctly calculated inventory and
ordered appropriate supplies.
Monitored inventory of supplies and
purchased orders to maintain adequate
stock levels.
Oversaw front of house personnel to
maintain adequate staffing and
minimize overtime.
Effectively managed payroll and
timekeeping, and paperwork for new
hires and terminations.
Conducted health, safety, and
sanitation process evaluations to
identify and remedy any violations
immediately.
Developed, implemented, and
managed business plans to promote
profitable food and beverage sales.
Assisted in development and
implementation of new menus to offer
variety and options to customers.
Managed staff schedules and
maintained adequate coverage for all
shifts.
Handled escalated customer concerns
with speed and knowledgeable support
to achieve optimal satisfaction and
maintain long-term loyalty.
Motivated staff to perform at peak
efficiency and quality.
Oversaw food preparation and
monitored safety protocols.
Maintained kitchen cleanliness and
sanitation through correct procedures
and scheduled cleaning of surfaces
and equipment.
Trained staff on proper cooking
procedures as well as safety
regulations and productivity strategies.
Kept facility compliant with health
codes, sanitation requirements and
license regulations, alleviating
potentially heavy fines.
Verified prepared food met standards
for quality and quantity before serving
to customers.
Implemented effective inventory
control systems to reduce food
spoilage and waste.
Maintained effective supply levels by
monitoring and reordering food stock
and dry goods.
Reduced inaccuracies by carefully
counting cash and keeping meticulous
records of transactions.
Monitored and adjusted pricing,
discounts and promotions to maximize
profitability.
Reduced health risks and safety
hazards by preparing beverage
products consistently while creating
cleaning schedules, restocking items
and sanitizing equipment to adhere to
health department standards.
Enhanced financial controls to
minimize theft and loss risks,
continuously maintaining accurate
accounts and cash drawers.
Developed unique events and special
promotions to drive sales.
Purchased food and cultivated strong
vendor relationships.
Inspected equipment and machinery
for proper working condition and
directed staff to clean and repair as
needed.
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