Timothy Duncan

Georgetown, SC *****

843-***-****

ad2cax@r.postjobfree.com

Professional Summary

Experienced Supervisor leading team

members on-time job completion.

Assign tasks, train employees, provide

feedback, mediate interpersonal

conflicts and implement company

procedures. Excellent communication

and listening skills. Provide leadership

and vision which drives teams to meet

goals. Organized and dependable

candidate successful at managing

multiple priorities with a positive

attitude. Willingness to take on added

responsibilities to meet team goals. To

seek and maintain full-time position

that offers professional challenges

utilizing interpersonal skills, excellent

time management and problem-solving

skills.

Skills

Operations Management

Business Development

Strategic Planning

Process Improvement

Staff Management

Schedule Development

Data Analytics

Inventory Control

Staff Discipline

Contract Management

Complex Problem-Solving

Negotiation

Priority Management

Business Administration

Training and Mentoring

Process Monitoring and Improvement

Goal-Oriented

Project Management

Policy Enforcement

Education

September 1998

World Bible College Tennessee

Doctorate Ministry

July 1985

Berean Bible College Minot, ND

Church Administrators Ministry

September 1982

Oklahoma State Extension Wichita

Falls, TX

Hospital Admistration Hospital

Administration

May 1980

Chowan University Murfreesboro, NC

Bachelor Of Business Business

Administration, History

Diplomas:

Diploma in Teaching Skills for

Educators

FEMA

Diploma Medical Coding and Billing

Psychology

Human Resources

Call Center Management

Certificates:

Medical Coding and Billing

Working as a Teachers Assistant

Data Entry Tools and Techniques

Roles and Responsibilities of Personnel

Assistants

Customer Service Training

Behavior Based Safety

November 2017- Present Retired/

Disabled

October 2017 - Current

Disability

Disabled/Retired

On disability!

April 2009 - October 2017

/Pest Management - Georgetown SC

Supervisor

Applied strong leadership talents and

problem-solving skills to maintain team

efficiency and organize workflows.

Handled customer complaints,

resolved issues, and adjusted policies

to meet changing needs.

Monitored workflow to improve

employee time management and

increase productivity.

Evaluated employee performance and

coached and trained to improve weak

areas.

Achieved results by working with staff

to meet established targets.

Maintained compliance with company

policies, objectives, and

communication goals.

Maintained clean and well-organized

production areas to avoid violations or

unnecessary work delays due to

hazards or inefficient layouts.

Mentored newly hired employees on

operating equipment and safety and

developed training manual to use for

reference.

Enforced rules and regulations outlined

in company manual to set forth

expectations comprehensibly and

consistently.

Conducted routine inspections to

check quality and compliance with

established specifications.

Identified unsafe or unhealthful

workplace conditions or hazards to

enforce safe work practices and

procedures.

Boosted team performance by

developing customer service training

materials and conducting service

training.

Evaluated staff performance and

provided coaching to address

inefficiencies.

Frequently inspected production area

to verify proper equipment operation.

Optimized customer experience by

delivering superior services and

effectively troubleshooting issues.

Conducted regular reviews of

operations and identified areas for

improvement.

October 2006 - July 2016

Dcca - Georgetown SC

Lieutenant, Patrol Operations

Maintained communication and good

working relationship with facility

administration.

Monitored implementation and success

of protocols and programs.

Evaluated and recommended methods

of improving operational performance.

Oversaw recruitment, orientation and

performance evaluations of employees.

Recorded incident reports with

detailed accounts of occurrences.

Conducted regular patrols of facility to

detect and deter security threats.

Prepared and submitted reports to

keep management informed of security

activities and developments.

Oversaw team of security officers and

managed scheduling and performance

evaluations.

Supervised and evaluated security

staff performance to determine

compliance with safety regulations.

Monitored alarm systems and CCTV

footage to enable prompt attention and

response.

Monitored and approved access

control systems for accessibility to

authorized personnel.

Coordinated with security personnel or

other departments to establish safety

of visitors and staff.

Developed and implemented strategies

to prevent and respond to security

incidents.

Developed and implemented security

policies and procedures to establish

clear guidelines for operations and

maintain quality standards.

Collaborated with management to

develop security policies and

procedures.

Conducted frequent security audits to

identify potential problems related to

physical security, staff safety, and

asset protection.

Analyzed and investigated incidents

alongside functional management and

security supervisors.

Screened vendors and contractors

before granting access to restricted

areas within mall.

Conducted background checks of

employees and visitors to verify clean

character records and establish

security compliance.

Greeted guests professionally and

courteously to cultivate welcoming

atmosphere while making safety top

priority.

Responded quickly to emergency

situations to assess and deflect issues.

Secured premises and personnel by

patrolling property and monitoring

surveillance equipment.

Communicated with security team and

building supervisors using two-way

radios, mobile phones and other

technological devices.

Enforced security policies and removed

violators and unauthorized individuals

from premises to maintain safe

environment.

Monitored CCTV cameras and alarm

systems for security breaches.

Worked independently and

collaboratively to resolve urgent issues

to protect lives and property.

Examined doors, windows and gates to

verify security.

Patrolled internal building spaces and

facility grounds to identify and deter

threats to assets.

Investigated suspicious activities and

persons to maintain security of

premises.

Updated shift logs and produced daily

reports to document security activities

and specific incidents.

Wrote detailed reports of all security

breaches and investigations.

Acted as deterrent to prevent criminal

actions, vandalism and misconduct to

allow business to conduct operations

in safe environment.

Recorded observations and

occurrences and interviewed witnesses

to complete and submit incident

report.

Gathered information, identified, and

implemented resolution, planned

follow-up and logged and filed incident

report to successfully manage

complaints.

Issued access cards to authorized

personnel to monitor access points.

Leveraged physical or verbal

techniques to investigate suspicious

activities and resolve concerns.

Inspected and adjusted security

systems, equipment and machinery to

maximize coverage of parking lots and

building interior and exterior.

Operated handheld metal detector and

other surveillance devices to screen

individuals entering facility.

Conducted training sessions for new

security personnel to facilitate

compliance with security protocols.

October 1997 - July 2007

BC/BS - Georgetown SC

Claims Analyst

Viewed reports regularly to make sure

processing was conducted efficiently.

Maintained strict confidentiality with all

personal data as per company

guidelines.

Interacted with clients and employees,

which helped cultivate positive working

relationships.

Identified insurance coverage

limitations with thorough examinations

of claims documentation and related

records.

Delivered exceptional customer service

to policyholders by communicating

important information and patiently

listening to issues.

Reviewed and analyzed suspicious and

potentially fraudulent insurance claims.

Organized, planned and documented

materials for Type claims.

Analyzed information gathered by

investigation and reported findings and

recommendations.

Examined claims forms and other

records to determine insurance

coverage.

Resolved complex, severe exposure

claims using high service oriented file

handling.

Verified accuracy of Type records to

maintain accuracy of records

database.

Researched claims and incident

information to deliver solutions and

resolve problems.

Conducted day-to-day administrative

tasks to maintain information files and

process paperwork.

Read over insurance policies to

ascertain levels of coverage and

determine whether claims would

receive approvals or denials.

Maintained claims data in Type

systems.

Reviewed questionable claims by

conducting agent and claimant

interviews to correct omissions and

errors.

Reviewed police reports, medical

treatment records, and physical

property damage to determine extent

of liability.

Evaluated original investigation reports

and documents to resolve secondary

concerns.

Synthesized data into comprehensive

quarterly written reports for

management.

Reviewed new files to determine

current status of injury claim and to

develop plan of action.

Handled Type calls from customers

and other stakeholders about Type

processes.

July 1991 - February 2000

Dominos's Pizza - Georgetown SC

Restaurant Manager

Promoted positive atmosphere and

went above and beyond to guarantee

each customer received exceptional

food and service.

Carefully interviewed, selected,

trained, and supervised staff.

Met, greeted, and encouraged

feedback from customers and used

feedback to implement positive

changes within restaurant.

Led and directed team members on

effective methods, operations, and

procedures.

Tracked daily sales transactions and

invoices for accurate and updated

financial reporting.

Reconciled cash and credit card

transactions to maintain accurate

records.

Quickly identified problem situations

and skillfully resolved incidents to

satisfaction of involved parties.

Correctly calculated inventory and

ordered appropriate supplies.

Monitored inventory of supplies and

purchased orders to maintain adequate

stock levels.

Oversaw front of house personnel to

maintain adequate staffing and

minimize overtime.

Effectively managed payroll and

timekeeping, and paperwork for new

hires and terminations.

Conducted health, safety, and

sanitation process evaluations to

identify and remedy any violations

immediately.

Developed, implemented, and

managed business plans to promote

profitable food and beverage sales.

Assisted in development and

implementation of new menus to offer

variety and options to customers.

Managed staff schedules and

maintained adequate coverage for all

shifts.

Handled escalated customer concerns

with speed and knowledgeable support

to achieve optimal satisfaction and

maintain long-term loyalty.

Motivated staff to perform at peak

efficiency and quality.

Oversaw food preparation and

monitored safety protocols.

Maintained kitchen cleanliness and

sanitation through correct procedures

and scheduled cleaning of surfaces

and equipment.

Trained staff on proper cooking

procedures as well as safety

regulations and productivity strategies.

Kept facility compliant with health

codes, sanitation requirements and

license regulations, alleviating

potentially heavy fines.

Verified prepared food met standards

for quality and quantity before serving

to customers.

Implemented effective inventory

control systems to reduce food

spoilage and waste.

Maintained effective supply levels by

monitoring and reordering food stock

and dry goods.

Reduced inaccuracies by carefully

counting cash and keeping meticulous

records of transactions.

Monitored and adjusted pricing,

discounts and promotions to maximize

profitability.

Reduced health risks and safety

hazards by preparing beverage

products consistently while creating

cleaning schedules, restocking items

and sanitizing equipment to adhere to

health department standards.

Enhanced financial controls to

minimize theft and loss risks,

continuously maintaining accurate

accounts and cash drawers.

Developed unique events and special

promotions to drive sales.

Purchased food and cultivated strong

vendor relationships.

Inspected equipment and machinery

for proper working condition and

directed staff to clean and repair as

needed.

Contact this candidate