Customer Service Team Member
Resume:
Leroysha Gibson-kelly
Greenville, SC *****
*******************@*****.***
Summary
Hardworking [Job Title] offering [Number] years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Policy Enforcement
Online Order Picking
Heavy Lifting
Store Opening and Closing
Positive Attitude
Customer Service
Shift Scheduling
Team Leadership
Flexible Schedule
New Hire Training
Safety Rules
Opening and Closing Procedures
Workflow Coordination
Cash Handling
Experience
July 2021 - November 2022
Taco Bell - Gr, IN
Cashier Team Lead
Assisted cashiers with resolving customer complaints and inquiries.
Provided guidance to cashiers on how to accurately ring up customers' purchases.
Trained new cashiers on proper use of registers and store policies.
Monitored cashier performance, providing feedback as needed.
Performed daily opening and closing procedures for the register area.
Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Identified discrepancies between actual sales figures and expected totals.
Assisted customers with locating items within the store when requested.
Developed strong working relationships with team members to foster collaboration.
Trained new team members in cash register operation, stock procedures and customer services.
Helped customers find specific products, answered questions and offered product advice.
Prepared cash deposits and balanced store safe for opening and closing of business.
Education and Training
Expected in May 2024
Foundation of Goodwill Greenville, SC
GED
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