Skylor Willie

Fort Worth, TX *****

ad2ca9@r.postjobfree.com

+1-682-***-****

An enthusiastic, goal-oriented, and cooperative person seeking an opportunity to work in an environment that utilizes the skills and abilities that are demonstrated to be necessary for the duties performed within the company.

Authorized to work in the US for any employer

Work Experience

Daycare Teacher

First Steps Kids Academy - Fort Worth, TX

December 2022 to Present

· Ensures children’s basic needs

· Caring for children during early morning hours until mid afternoon.

· Create lesson plans.

· Organize learning activities.

· Conduct curriculum development to help toddlers and infants grow.

· Ensures the child safety.

Warehouse Associate

K&N - Fort Worth, TX

September 2023 to December 2023

Sealing plastics, packaging, picking,

Cherry Picker

Sears - Fort Worth, TX

October 2023 to November 2023

Printed the orders out, pick the tools packed them . & shipped them out FedEx Package Handler

FedEx Ground - Fort Worth, TX

December 2022 to March 2023

Unloading trucks, loading trucks

Tech Support Representative II (Work From Home)

PFSWeb - Fort Worth, TX

December 2021 to December 2022

· Answers customer/client requests or inquiries concerning basic MAC IT issues.

· Responsible for improving customer retention through programs and service provided to the customer.

· Utilizes mechanized systems to initiate and complete service orders and handle customer requests.

· Continually maintain working knowledge of all company products, services and promotions.

· Utilize operational systems to process troubleshooting IT techniques.

· Answers inbound calls to deliver world class customer service by building customer satisfaction & loyalty.

· First call resolution of customer issues/inquiries by identifying the best solution and utilizing all resources, tools and technology provided by the client and contact center.

· Enhance the customer experience by staying abreast of services and policy changes to provide correct information.

· Troubleshooting non-functional products, including desktop software.

· Processing product returns and handling a wide variety of customer inquiries.

· Responding to customer e-mails within company structure and guidelines.

· Adding to and improving knowledge base content to improve customer and employee self-service.

· Educating customers by adding value to calls and e-mails with regard to additional services, and new products.

Customer Service Rep I (Work From Home)

Concentrix - Fort Worth, TX

August 2019 to December 2021

· Assist customers with their accounts.

· Review accounts that may have unauthorized charges, or merchandise that has not been received.

· Assist customers with disputes made to merchants.

· Ensuring that customers know how to access their accounts and the usage of their cards.

· Intake fraud disputes.

· Worked back office to qualify disputes.

· Make final decisions for disputes.

· Make sure all daily outbound calls are made.

Education

HIGH SCHOOL DIPLOMA

Eastern Hills High School

May 2021

Skills

• Ability to solve organizational problems effectively and efficiently

• Detail-oriented and possess the ability to multi-task effectively

• Strong Interpersonal and human relation skills

• Proficient in operating copiers, printers, and fax machines

• Ability to work and perform tasks with little or no supervision

• Excellent Microsoft Outlook, Windows, & Office Suite skills

• Excellent problem solving and internet research skills

• Excellent written, verbal skills, and communication skills

• Excellent Microsoft Word, Excel, PowerPoint & WordPerfect skills

• Heavy lifting

Contact this candidate