Health Care Customer Support
Resume:
SHEILA DALEXIS
**** **** ****** **** *** *C, Westerville OH, 43081
E-mail: ********@*****.***
Summary
Experienced healthcare professional with 10 years of experience. Worked as customer support in the IT industry and demonstrated a proven track record of helping businesses gain a competitive edge in the market. Experienced qualified teacher with skills that yields success and helps with companies’ growth using interpersonal and intellectual intelligence. Served as robust liaison for promoting alliances between caretakers and individuals served.
PROFESSIONAL EXPERIENCE
Americare Health care May 2016 to Dec 2020
Direct support professional
Provide direct care to those with intellectual and developmental disabilities.
Perform personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.
Foster positive relationships between caretakers and individuals served.
Ensure client safety and maintaining a safe environment.
Remind and assist clients with self-administration of medications (with proper training).
Encourage self-help activities.
Report changes in client’s condition or family situation to administrators and supervisors.
Document services provided.
Perform home management functions such as light housekeeping, laundry, bed making, and cleaning.
Plan meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up.
Accompany clients to scheduled appointments and transport clients or running errands for clients.
Assist with toileting, including bedpans, urinals, and commode chairs, as necessary.
Other duties as assigned.
The Little Prep School Sept 2011-2016
Teacher
Ensure children are getting sufficient nutrition, getting clean, and changing diapers.
Provide Social skills training to develop age-appropriate socializing abilities in youngsters.
emphasizing positivity and etiquette to engage and promote children’s cognitive abilities by using different learning techniques, such as tales, games, and drawing
Help with Learning development to combat behavioral issues.
Attend seminars, workshops, and staff meetings.
keep track of parent concerns, have frequent parent-teacher meetings.
Ensure a secure, comfortable, and hygienic place.
Provide accurate information on children’s development, communicating with parents
A+ Academy Daycare August 2009-2010
Lead teacher
Provide primary care for children, which includes feeding, grooming, and changing diapers.
Develop age-appropriate socialization skills in children.
Encourage positive behavior and good manners.
Use various learning methods such as stories, games, and drawing to stimulate children intellectually.
Identify behavioral problems and developing appropriate strategies to address them.
Attend staff meetings, conferences, and workshops.
Hold regular parent-teacher meetings to address any issues, concerns, or parent complaints.
Provide a pleasant, safe, and sanitary environment.
Communicate with parents and providing updates on children’s progress
Walmart Lewis center July 08 to June 09
Clerk and Cashier
Take responsibility for handling returns and answering questions about merchandise, store policies,
Transcribe, record, fax, and file documents.
Maintain filing, database systems, and inventories.
Operate office equipment such as photocopiers and fax machines.
Communicate with clients and employees and respond to any queries or complaints.
SATECH LLC (Satellite Technologies) Oct 2002- May 2008
Bilingual Helpdesk Support
Monitor and respond quickly to incoming requests relate to IT issues.
Maintain computer systems and act as support if any system goes down.
Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive)
Maintain user PCs, including upgrades and configuration as needed.
Assist with onboarding of new users.
Keep inventory of all equipment, software, and license users.
Install, configure, and upgrade PC software.
EDUCATION
Stautzenberger College 2021-2022
Substance abuse counseling
Associate degree
Penn Foster College 2014-2016
Early Childhood Education
National College 2012-2013
Business management
COLUMBUS STATE COMMUNITY COLLEGE 2010-2011 Business Management
RELATED SKILLS:
Bilingual French Customer service skills and data processing
IT help desk support
Healthcare management and Direct support expertise
Languages spoken, read, write: English, French
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