Customer Service Representative

HORACE O’CONNOR

**** ** **** ** *** ***

Lauderdale Lakes, FL 33319

SUMMARY OF QUALIFICATIONS

Highly talented and results driven professional with a thorough understanding of financial reporting and data analysis. Also hands on with experience in financial operations and maintaining relationships with clients. Effective and capa- ble of developing internal controls that increase efficiency and enhance accuracy. SUMMARY OF QUALIFICATIONS

• Proficient in accounting principles with a clear understanding of the double-entry system and the accounting cycle

• Highly motivated individual with over 4 years of experience in an office environment, customer service, and retail sales

• Highly skilled in dealing with financial and numeric data

• Excellent numerical and analytical skills

EXPERIENCE

Williams Sonoma, Pompano Beach, FL (2013 to Present) Logistics Controller

• Performed a variety of operational activities such as inventory control and furniture assembly

• Scheduled deliveries and handled customer inquiries

• Demonstrated efficiency by reducing standard delivery times by 30%

• Responsible for ensuring customer satisfaction with each encounter Super D Towing Company, Tamarac, FL (2011 to 2013) Customer Service Representative

• Responsible for service pricing and other sales related issues

• Scheduled client pick-ups and drop-offs and responsible for assigning and dispatching drivers Polo Ralph Lauren Factory Outlet, Silver Sands, FL (2010) Sales Associate

• Responsible for attending to customers and providing product information

• Responsible for generating sales and promoting new merchandise

• Performed a variety of operational activities such as strategic merchandise displays set-up and inventory manage- ment

• Processed purchases and reconciled daily cash collection St. John’s Hardware, Kitson Town, Jamaica (2008 to 2010) Staff Accountant

• Prepare ledger entries by maintaining files and records, and reconciling accounts

• Provided prompt and efficient product information to customers

• Perform routine maintenance and servicing on fleet and operational equipment

• Prepared detailed operational reports including sales and accounts payable

• Assisted in maintaining and servicing of vehicles

• Proficient with Microsoft Office and capable of learning new procedures and applications quickly and efficiently

• Efficient and hands on with operational maintenance and assembly

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a o g

Tel hor ce c.

• Provide accounting support by converting data to general ledger system, obtaining supplementary information for preparing financial statements

• Prepare payments by reconciling accounts, accruing expenses; requesting disbursements, and assigning account numbers

• Prepare correspondence as needed within the department COMPUTER SKILLS

MS Office Suite, Microsoft Office, Word, Access, Excel, ACL, Adobe Workshop, PowerPoint, QuickBooks, EDUCATION

University of Technology, Jamaica, West Indies (Graduated June 2011) B.B.A in Finance and Banking, with a Minor in Marketing References available upon request

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