Post Job Free

Resume

Sign in

Customer Service Operations Manager

Location:
Eugene, OR
Posted:
January 01, 2024

Contact this candidate

Resume:

Pax Monstein

Transportation / Distribution Management Professional

ad2c95@r.postjobfree.com 541-***-****

LinkedIn URL Harrisburg, OR, 97446, US

Qualifications Summary

Resourceful and results-driven Transportation and Distribution Manager with comprehensive experience directing transportation and distribution operations within transportation industry. Proven success building, leading, and coaching high-performing teams, enhancing customers’ experience, developing strong collaboration between the customer service team and transportation team, and driving continuous process improvement. Adept at maximizing revenue growth, identifying cost effective sourcing, initiating tactical development in transportation networks, negotiating prices, and resolving problems/issues. Excellent communication and negotiation skills with distinctive ability to build robust rapports with key stakeholders, suppliers, clients, and c-suites executives.

Areas of Expertise

Strategic Planning & Execution

Team Building & Leadership

Logistics & Supply Chain

Transportation Management

Warehouse Management

Revenue & Profit Growth

Cost Reduction & Containment

Continues Process Improvement

Contract Negotiation & Review

Supplier / Vendor Management

Procurement Management

Relationship Building

Staff Training & Developing

Client Satisfaction & Retention

Exceptional Customer Service

Career Experience

Weyerhaeuser Eugene, OR. Jan 2021 – Present

Transportation Manager

Execute and monitor strategic initiatives regarding transportation. Play key role in developing standards for hiring and training of all new employees. Keep abreast the customers and effected departments with relevant transportation concerns. Lead and coach direct and indirect reports, evaluate performance, and provide regular, timely feedback to Strategic Operations Manager to enhance work capabilities.

Monitor safety, environmental impacts and trucking costs for contractors and company employees.

Manage 60 company drivers and 20 contractors daily.

Manage and make sure all company drivers are all meeting DOT, OSHA, and FMCSA requirements.

Lead safety meetings, perform pre-work safety inspections and needed follow-up, and actively participate in unit safety/health programs.

Random inspections at different sites to make sure procedures are being followed.

Demonstrate, role model, and coordinate training on company safety policies and safe work practices.

Apply leadership skills in managing company crews daily by evaluating and holding individuals accountable to job performance expectations.

Adhere to labor relations principles, and work with employees and union leadership to proactively resolve issues and grievances related to collective bargaining agreements.

Coordinate with forest management operations and marketing to make sure all customer standards are met.

GloryBee Natural Sweeteners, Eugene, OR. Feb 2021 – Jan 2021

Distribution Manager

Execute and monitor strategic initiatives regarding transportation and warehouse functions as well as control an annual budget for transportation and warehouse departments in collaboration with Strategic Operations Manager. Realize top-flight customer service and decrease costs of supplier backhauls by creating distribution and transportation network design. Keep abreast the customers and effected departments with relevant transportation concerns. Lead and coach direct and indirect reports, evaluate performance, and provide regular, timely feedback to Strategic Operations Manager to enhance work capabilities.

Rebuilt and integrated the receiving and shipping teams in to one team for equipping the employees with exceptional skills and knowledge of both the departments.

Ensured optimal client satisfaction and drove process improvement by managing and optimizing the transportation and warehouse operations, productivity, and efficiency.

Delivered supply chain costs and service levels within budgetary projection by establishing key performance metrics.

Maintained a culture of safety and quality throughout warehouse and transportation by implementing safety trainings, tracking safety accidents/incidents, and mitigating the impact of potential risk and hazards.

Recognized for achieving goals aligned with current business objectives and key performance indicators (KPIs) through improvement initiatives implementation.

GloryBee Foods, Eugène, OR. May 2019 – Feb 2021

Transportation Manager

Devised and executed all transportation functions by coordinating with Director of Operations to ensure seamless flow of goods and products. Spearheaded and streamlined delivery processes by developing unparalleled collaboration and relationships with transportation suppliers. Administered and standardized fleet management and carrier selection while ensuring costs and service efficiency. Designed and maintained an annual budget for transportation department through the cooperation with Director of Operations. Headed and trained/mentored drivers and transportation office team to meet overall job protocols.

Secured favorable rates/pricing by negotiating contracts with current carriers, onboarding new carries, and utilizing volume.

Managed drivers and created more efficient routes through the development of a dispatch system.

Credited with securing maximum safety rating, zero accident over 1,000,000 miles for consecutive 2 years.

Exceeded customer service expectations and ensured on-time delivery of goods to deliver unique value proposition to clients.

Jet Expedited Transport, Eugene, OR. May 1995 – May 2019

Terminal Manager / Corporate Security & TSA Security Coordinator (Feb 2002 – May 2019)

Played a key role in the comprehensive development and execution of all transportation and warehouse related functions. Steered efforts towards creating operations budgets and projecting income for Eugene terminal and Seattle terminal to assure overall operations within budget. Managed and conducted compliance training for 100 + employees for performance optimization. Created the most efficient service based upon lean thinking with the team leadership and development. Uncovered and captured bundle opportunities by managing with existing accounts. Strategically positioned as focal point of contact for all TSA related security as well as compliance training.

Directed and realized the successful development of new accounts, propelling overall business success.

Transformed the station to a profitable entity every year to increase revenue and profitability for company.

Secured an average employee turnover of 20 years by establishing and creating a professional work environment.

Assured the clean-up, treatment, storage, and disposal of hazardous waste as hazardous materials trainer.

Career Note

Transport Dispatcher

Driver

Jet Expedited Transport, Location

Education

Degree Type in Major and Minor

Institution, Location, Dates



Contact this candidate