Technical Support Customer Service
Resume:
Alisa Flannel
Westland, MI *****
*******.*****@*****.***
With a different background of careers I’ve Accomplished and dedicated Leader with more than 10 years of experience in Customer Service and developing assessing, customer care. My goal is to advance in a respected and well -established reputable company by exploiting my managerial skills as well as dedication to leadership, team building and academic success. Willing to relocate to: Houston, TX - Detroit, MI - Atlanta, GA Authorized to work in the US for any employer
Work Experience
Technical Support
iQor - Remote
October 2022 to October 2023
• Administer management of Google Apps for Business/ work
• Execute management of Windows Accounts through Active Directory
• Process and successful resolved a high income of trouble tickets via phone, remote or on site technical support
• Run computer maintenance (Virus scans, Malware checks, Updates, Disk checks, Defragment)
• Troubleshooting computers to fix Hardware/Software issues
• Install new software and peripheral devices, such as monitors and keyboards, as well as motherboards and Hard drives as needed
• Perform tests on computer equipment and programs
• Set up printer and replace ink and paper when needed
• Set up work Cell Phones and Hotspot
profiles eith news tingonts derstain concepte such as VPN, DHCP DNS. Recruiter (Remote)
Huffmaster Staffing Inc. - Detroit, MI
January 2022 to June 2022
• find and attract qualified applicants for open positions
• designing job descriptions
• helping candidates prepare for job interviews
Verification Specialist
DataMatics - Livonia, MI
2019 to 2022
• Insurance Verification and Authorization Representative
• knowledge and experience with insurance verification of benefits, obtaining referrals and authorizations through payor's
• Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
• Make outbound calls to potential customers - verify and document required information to finalize applications for underwriting assessment
• Transfer calls to appropriate department as needed
• Complete and manage all paperwork or supportive documentation required for accurate billing.
• Verifies patients' insurance, collects co-payment and provides receipt for patient. Title operations coordinator / Remote
Mortgage Connect - Pennsylvania
October 2020 to November 2021
• Remote
• Process applications
• Managing tasks
• Verification
• Establish relationships with vendors
• Loan documents
• SLA Requirements
• reviewing purchase agreements
• lender closing instructions
• following all ALTA Best Practices guidelines.
Recording audit
Amrock - Detroit, MI
July 2018 to March 2020
• Planned, conducted and documented internal audits for over 50 companies in 7 days .
• Determined and detailed gaps in process, procedure and system controls.
• Performed information system audits to manage internal controls and assess risks.
• Wrote reports, authored papers and organized supporting documentation.
• Managed and trained team members to enhance audit department performance and increase operational efficiency.
• Audited payment and receipt documentation to verify compliance with regulations. PCA/Caregiver
Patient Safety/ Henry Ford Hospital - Detroit, MI
November 2016 to January 2018
- Detroit, Michigan
• Intermediate to advanced proficiency in Windows environment, MS Word, Excel, PowerPoint, Access, Internet Explorer, email and general PC data entry
• Responsible for developing, implementing, and managing the organization's Patient Safety Program
• Builds and maintains strong relationships with leadership, hospital personnel, and external agencies to effectively facilitate the Patient Safety Program
• Supports implementation of best practices through data metrics, observation/rounding, employee education, and engagement
• Assesses and manages workplace health hazard risks by conducting routine environment of care rounds and patient tracers
• Greet every client that enters our building & designate where they go
• Develops and implements the educational component of the Patient Safety Program throughout the hospital
Forklift Operator/Warehouse
DTS - Romulus, MI
January 2016 to November 2017
Move engines into truck
Load orders
Order selector
• Loaded and moved pallets containing Inventory
Direct Care Worker
Imani Residence - Redford, MI
2015 to 2016
Maintain accountability over clients with mental illness
• Communicated well maintain a positive role model
• Organize all household duties including, cleaning, and cooking
• Instruct & guide one by one as well as discuss interventions with leader Childcare
In-Home Child Care Provider /State - Detroit, MI
2010 to 2013
of Michigan-Detroit, Michigan
• Observe children's behavior and recommend measures for behavior improvement and development of self-care skills
• Develop healthy and age specific recreational activities for the children and engage them in the same
• Ensure maintenance of an environment for the children that maximize their cognitive, emotional and social growth. Research current technology platforms Education
High school diploma
Lee M. Thurston High School - Redford, MI
September 2004 to June 2008
Skills
• MAINTENANCE (3 years)
• EXCEL (2 years)
• POWERPOINT (2 years)
• WORD (2 years)
• 55 WPM (8 years)
• Data Entry (6 years)
• Customer Service (10+ years)
• Typing
• Detail oriented (3 years)
• Machinery (4 years)
• Data-Entry (10+ years)
• Data Entry Operator
• Customer Service (6 years)
• Inventory (3 years)
• Communications (3 years)
• Front Desk (3 years)
• Office Experience (5 years)
• Mortgage (1 year)
• Processor (1 year)
• Financial Planning
• Budgeting
• Time Management (5 years)
• Auditing
• Financial Report Writing
• Accounts Receivable
• Office Management
• Bookkeeping
• Underwriting
• Clerical experience
• Documentation review
• Databases (5 years)
• OSHA (7 years)
• Management
• Quality Assurance
• Accounting
• Sales
• Research
• Organizational Skills
• Microsoft Office
• Computer Operation
• Leadership
• Meditech
• Medical collection
• Quality control (9 years)
• Proofreading (5 years)
• Editing (3 years)
• Manufacturing (10+ years)
• Mechanical knowledge
• Quality inspection (10+ years)
• Assembly
• Windows (10+ years)
• Data collection (8 years)
• Data collection
• Customer support
• Coordinate measuring machine
• Patient monitoring
• Caregiving
• Analysis skills
• Insurance Verification (6 years)
• SQL
• Order Picking
• Pivot tables (2 years)
• Recruiting
• HR sourcing
• Internal Audits
• Interviewing
• Talent Acquisition
• Microsoft Windows Server
• Technical Support
Certifications and Licenses
CPR
First Aid Certification
Forklift Certification
Driver's License
Additional Information
SKILLS
• Proficient in Microsoft Word, PowerPoint Excel and outlook.
• Data Spreadsheets in Excel and Word
• Bookkeeping, budgeting, Office procedures, account receivable/payable
• Skilled Trainer with concentrate supervision qualities
• Maintenance of confidentiality
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to work in a fast paced environment and manage multiple projects
• 55 WPM
Contact this candidate