Alisa Flannel

Westland, MI *****

ad2c8k@r.postjobfree.com

+1-248-***-****

With a different background of careers I’ve Accomplished and dedicated Leader with more than 10 years of experience in Customer Service and developing assessing, customer care. My goal is to advance in a respected and well -established reputable company by exploiting my managerial skills as well as dedication to leadership, team building and academic success. Willing to relocate to: Houston, TX - Detroit, MI - Atlanta, GA Authorized to work in the US for any employer

Work Experience

Technical Support

iQor - Remote

October 2022 to October 2023

• Administer management of Google Apps for Business/ work

• Execute management of Windows Accounts through Active Directory

• Process and successful resolved a high income of trouble tickets via phone, remote or on site technical support

• Run computer maintenance (Virus scans, Malware checks, Updates, Disk checks, Defragment)

• Troubleshooting computers to fix Hardware/Software issues

• Install new software and peripheral devices, such as monitors and keyboards, as well as motherboards and Hard drives as needed

• Perform tests on computer equipment and programs

• Set up printer and replace ink and paper when needed

• Set up work Cell Phones and Hotspot

profiles eith news tingonts derstain concepte such as VPN, DHCP DNS. Recruiter (Remote)

Huffmaster Staffing Inc. - Detroit, MI

January 2022 to June 2022

• find and attract qualified applicants for open positions

• designing job descriptions

• helping candidates prepare for job interviews

Verification Specialist

DataMatics - Livonia, MI

2019 to 2022

• Insurance Verification and Authorization Representative

• knowledge and experience with insurance verification of benefits, obtaining referrals and authorizations through payor's

• Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed

• Make outbound calls to potential customers - verify and document required information to finalize applications for underwriting assessment

• Transfer calls to appropriate department as needed

• Complete and manage all paperwork or supportive documentation required for accurate billing.

• Verifies patients' insurance, collects co-payment and provides receipt for patient. Title operations coordinator / Remote

Mortgage Connect - Pennsylvania

October 2020 to November 2021

• Remote

• Process applications

• Managing tasks

• Verification

• Establish relationships with vendors

• Loan documents

• SLA Requirements

• reviewing purchase agreements

• lender closing instructions

• following all ALTA Best Practices guidelines.

Recording audit

Amrock - Detroit, MI

July 2018 to March 2020

• Planned, conducted and documented internal audits for over 50 companies in 7 days .

• Determined and detailed gaps in process, procedure and system controls.

• Performed information system audits to manage internal controls and assess risks.

• Wrote reports, authored papers and organized supporting documentation.

• Managed and trained team members to enhance audit department performance and increase operational efficiency.

• Audited payment and receipt documentation to verify compliance with regulations. PCA/Caregiver

Patient Safety/ Henry Ford Hospital - Detroit, MI

November 2016 to January 2018

- Detroit, Michigan

• Intermediate to advanced proficiency in Windows environment, MS Word, Excel, PowerPoint, Access, Internet Explorer, email and general PC data entry

• Responsible for developing, implementing, and managing the organization's Patient Safety Program

• Builds and maintains strong relationships with leadership, hospital personnel, and external agencies to effectively facilitate the Patient Safety Program

• Supports implementation of best practices through data metrics, observation/rounding, employee education, and engagement

• Assesses and manages workplace health hazard risks by conducting routine environment of care rounds and patient tracers

• Greet every client that enters our building & designate where they go

• Develops and implements the educational component of the Patient Safety Program throughout the hospital

Forklift Operator/Warehouse

DTS - Romulus, MI

January 2016 to November 2017

Move engines into truck

Load orders

Order selector

• Loaded and moved pallets containing Inventory

Direct Care Worker

Imani Residence - Redford, MI

2015 to 2016

Maintain accountability over clients with mental illness

• Communicated well maintain a positive role model

• Organize all household duties including, cleaning, and cooking

• Instruct & guide one by one as well as discuss interventions with leader Childcare

In-Home Child Care Provider /State - Detroit, MI

2010 to 2013

of Michigan-Detroit, Michigan

• Observe children's behavior and recommend measures for behavior improvement and development of self-care skills

• Develop healthy and age specific recreational activities for the children and engage them in the same

• Ensure maintenance of an environment for the children that maximize their cognitive, emotional and social growth. Research current technology platforms Education

High school diploma

Lee M. Thurston High School - Redford, MI

September 2004 to June 2008

Skills

• MAINTENANCE (3 years)

• EXCEL (2 years)

• POWERPOINT (2 years)

• WORD (2 years)

• 55 WPM (8 years)

• Data Entry (6 years)

• Customer Service (10+ years)

• Typing

• Detail oriented (3 years)

• Machinery (4 years)

• Data-Entry (10+ years)

• Data Entry Operator

• Customer Service (6 years)

• Inventory (3 years)

• Communications (3 years)

• Front Desk (3 years)

• Office Experience (5 years)

• Mortgage (1 year)

• Processor (1 year)

• Financial Planning

• Budgeting

• Time Management (5 years)

• Auditing

• Financial Report Writing

• Accounts Receivable

• Office Management

• Bookkeeping

• Underwriting

• Clerical experience

• Documentation review

• Databases (5 years)

• OSHA (7 years)

• Management

• Quality Assurance

• Accounting

• Sales

• Research

• Organizational Skills

• Microsoft Office

• Computer Operation

• Leadership

• Meditech

• Medical collection

• Quality control (9 years)

• Proofreading (5 years)

• Editing (3 years)

• Manufacturing (10+ years)

• Mechanical knowledge

• Quality inspection (10+ years)

• Assembly

• Windows (10+ years)

• Data collection (8 years)

• Data collection

• Customer support

• Coordinate measuring machine

• Patient monitoring

• Caregiving

• Analysis skills

• Insurance Verification (6 years)

• SQL

• Order Picking

• Pivot tables (2 years)

• Recruiting

• HR sourcing

• Internal Audits

• Interviewing

• Talent Acquisition

• Microsoft Windows Server

• Technical Support

Certifications and Licenses

CPR

First Aid Certification

Forklift Certification

Driver's License

Additional Information

SKILLS

• Proficient in Microsoft Word, PowerPoint Excel and outlook.

• Data Spreadsheets in Excel and Word

• Bookkeeping, budgeting, Office procedures, account receivable/payable

• Skilled Trainer with concentrate supervision qualities

• Maintenance of confidentiality

• Excellent customer service skills

• Excellent written and verbal communication skills

• Ability to work in a fast paced environment and manage multiple projects

• 55 WPM

Contact this candidate