Boca Raton Customer Service

JESSICA BURDMAN

Boca Raton, FL • 347-***-**** • ***********@*****.*** • linkedin.com/in/jessicalburdman PROFESSIONAL SUMMARY

Event Planning and Hospitality College graduate with a successful track record at managing multiple priorities with a positive attitude. Seeking career opportunity with an eagerness to take on added responsibilities to meet team and company goals. EDUCATION

Bachelor of Science Degree, May 2022

Lynn University – Boca Raton, FL

Major: Hospitality Management; Minor: Event Management

• Awarded Merit Scholarship

• The Aldo and Sandra Papone Hospitality Management Scholarship University of New Hampshire: Hospitality Management Summer Program

• Theta Phi Alpha (Delta Gamma Chapter) Fundraising and Philanthropy Chairperson

• Collegiate Panhellenic Council: CPH Vice President SKILLS

RELEVANT EXPERIENCE

The Seagate Resort & Spa, Delray Beach, FL – July 2022 - Present In Room Dining Associate

• Create best in class customer service experience

• Expedite order coordination and timely delivery

• Coordinated with front desk staff to manage VIP amenities Mazel Events, LLC, Boca Raton, FL – July 2022 - Present Event Coordinator

• Researching and booking optimal venues for events

• Obtaining sponsorships and analyzing strategic partnerships Hilton Waterstone Resort & Marina, Boca Raton, FL – April 2021 - April 2022 Restaurant Hostess & Event Assistant – Aimbridge/Evolution Hospitality Group

• Gained experience with POS computer program

• Hostess team leader in charge of training new employees and creating a positive team experience

• Promoted a top service guest experience

Expedia CruiseShipCenters, Staten Island, NY – Summer 2019 Event and Hospitality Summer Internship

• Assisted travel agent with bookings and client support

• Provided support to promotional events department

• Participated in office administration functions

Hilton Garden Inn, Staten Island, NY – Summer 2018 Event and Hospitality Summer Internship

• Helped with office administration functions

• Gained experience with BEO

• Event planning, set up and break down

• Team Management

• Vendor Coordination and Negotiations

• Administrative Recordkeeping

• Event Preparation

• Signage and Display Preparation

• Special Event Planning and Execution

• Committee Organization

• Attendee Relations

• Event Calendar Management

• Client Satisfaction

• Departmental Support

• Superior Customer Service

• Project Management and Spreadsheets

• MS Office: Excel, Outlook, PowerPoint, Word

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