Customer Service Representative

Amber Ritchie

Spring Hill, FL

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer

Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in 10+ Years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Cognizant Technologies Solutions - Concord, NC

June 2020 to December 2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Recommended products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction goals. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Communicated with vendors regarding backorder availability, future inventory and special orders. Met customer call guidelines for service levels, handle time and productivity. Cross-trained and provided back up for customer service manage Professional Cleaner

Clean & Clear Janitorial - Charlotte, NC

January 2016 to November 2021

Used time management and efficient cleaning methods to meet deadlines. Delivered quality customer service to address urgent needs and cleaning requests. Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls. Worked alongside other cleaners to complete jobs in corporate office buildings. Cleaned industrial job sites using maximum strength cleaning solutions and equipment. Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors. Promoted building security by locking doors and checking electrical appliances for safety hazards. Grill Cook

McDonald's - Concord, NC

March 2013 to November 2016

Cleaned and maintained kitchen equipment regularly. Cooked regular menu items and seasonal offerings according to corporate standards and guidelines. Prepared food items such as meats, poultry and fish for frying purposes. Grilled meats and seafood to customer specifications. Oversaw care and maintenance of kitchen equipment. Checked each food item for freshness and provided feedback to kitchen supervisor for removal. Handled portion control activities according to specified instructions provided by chef. Cleaned food preparation equipment, work areas and counters or tables. Restocked stations and supplies during slower periods between rushes. Window Cleaner

Bobs Window Cleaning - Concord, NC

June 2007 to January 2011

Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.

Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters. Performed detailing tasks using microfiber and toweling cloths to remove excess moisture from window sills.

Employed modern cleaning methods to produce clean results without chemical detergents to protect environment.

Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.

Maintained optimal supply levels to meet daily and special cleaning needs. Used hand trucks or manually lifted supplies, equipment and heavy furniture. Cashier

Good Will - Concord, NC

March 2003 to August 2006

Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Collected and authorized payments of guests.

Greeted over [50+] customers per day.

Education

High School Diploma

North Stanly High School - New London, NC

June 2006 to June 2006

Skills

• POS Systems and Ordering Platforms Data Entry and Maintenance Call Documentation Customer Account Management

• Microsoft Office

• Microsoft Word

• Microsoft Excel

• Computer skills

• Phone etiquette

• Customer service

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