Sonya Brock

Champaign, Il

Email: ad2c5z@r.postjobfree.com

Phone Number: 217-***-****

Dedicated and self-driven manager with 20 years of management and leadership experience. Core competencies include Customer Service, Human Resources, Microsoft Office, Budgeting, attention to detail as well as public speaking, and time management. Work Experience

Sangamon Valley Public Water District

Ruby’s - Champaign, IL

February 2023 - Present

Office Manager and District Secretary

Perform or supervise all office work regarding customer accounts, including billing, processing payments, applications for service, final notices to discontinued customers, computer system updating, inquiries and complaints, etc.;

• Perform or supervise bookkeeping work related to the processing of accounts receivables invoicing, accounts payable, and payroll, including reviewing for accuracy, calculating monthly journal entries, balancing to the general ledger, and filing of required reports to State and Federal government;

• Perform confidential administrative tasks for General Manager when requested; keep General Manager fully informed regarding all office activities and problems;

• Supervise, schedule, plan, monitor, and evaluate the work of clerical staff responsible for accounting, customer services, and billing; recommend corrective actions as necessary;

• Plan, prepare, review, and monitor operational budgets for office supplies and expenses, benefits insurance, employee retirement, and payroll taxes;

• Prepare, create, and file reports such as capital expenditures, statistics, capital projects, payroll distribution, and monthly water sample reports;

• Assist with IMRF plan administration; carry out related banking functions such as deposits, transfers, and record keeping;

• Process general ledger; input into computer, calculate monthly journal entries,

• Organize and maintain office filing system including general, financial, personnel, and payroll files;

• Prepare financial and other reports as directed by General Manager; prepare final reports drafted by General Manager and other staff members;

• Prepare Monthly Board Meeting Agenda, Board Packet, Board Room, and recording system in preparation for monthly meetings.

• Transcribe, proof, and edit draft minutes of Board meetings for Board approval.

• Coordinate follow-up on resolutions and other Board of Directors action documents as directed; provide clerical support for Board members, and assist with election procedures and filing of forms;

• Oversee the functioning of the computer system; administer computer software and hardware maintenance agreements; schedule training of other employees in the use of the computer system;

• Calculate, reports, and update retirement plan and deferred compensation plans, for all employees; attend necessary seminars throughout the year;

• Process paperwork for new water service connections and collection of fees; supervise or perform bi-monthly billing of portable meters used for new construction, roadwork, sweeping the streets, etc.;

• Provides staff support for District newsletter, customer service surveys, benchmarking studies, and disaster plans.

• Inventory and order office supplies.

Director of Human Resources and Marketing

Ruby’s Gaming, Illinois

January 2019 to January 2023

Director of Human Resources

• Establish and maintain effective working relationships by working cooperatively with others in a manner consistent with the Company Mission, Vision, Values, and Guiding Principles.

• Contribute to and promote a workplace that values dignity and respect.

• Foster a culture of diversity and inclusion

Administrative Support:

• Provide day-to-day administrative support to the Vice Presidents and Ownership. Assist with managing schedules and calendars.

• Provide administrative support to other management staff as necessary.

• Provide clerical support for special assignments and projects.

• Prepare, edit, proofread, and format letters, emails, and various other confidential and highly sensitive documents.

• Assist with meeting planning, agendas, travel arrangements, and expense reports for staff as needed.

• Maintain and purchase office supplies and equipment.

• Maintain records/receipts for all financial transactions.

• Serve as the first point of contact for office visitors.

• Process payroll and employment-related activities, including hiring, terminations, I-9 process, FMLA, and unemployment claims

• Discipline and employee grievance advisement at all levels

Record Management/Policies and Procedures Compliance

• Review and update documentation such as internal checklists, standard forms, process guidelines, letter templates, and packets.

• Ensure employee handbook and operational manuals are compliant with state and federal regulations

• Enroll and assign compliance activities, including annual ethics and sexual harassment training. Monitor reports and ensure timely completion according to deadlines and policy.

• Provide input for process improvements related to human resource operations.

• Guarantee adherence to Human Resource Store Compliance Checklist

• Confirm company compliance with all city, county, and state licensing, gaming, liquor, and food

requirements

• Ensure all current and former employee files meet all state and federal requirements

• Guarantee compliance with all OSHA requirements

• Review and file all employee and guest accident forms

Training and Development

• Develop and implement continuing education programs

• Determine eligibility requirements for employee promotion

• Determine eligibility and make recommendations for leadership growth and mentoring

• Management Training including but not limited to:

• Google Drive / Microsoft

• Review of the applicant pool

• New hire paperwork and employee file requirements

• Training acknowledgment form

• Staff Scheduling

• Employee assessment

• Loyalty Program Training at all management levels making revisions as needed

• Select and deliver leadership skills training

• Deliver ACES (customer service training)

Director of Marketing

• Receive, integrate, analyze, and communicate daily check-ins by location to Ownership and Vice

Presidents.

• Compare check-in data reporting to VGT data reporting to validate growth or decline in market

profitability and/or GRP involvement

• Investigate employee and member fraud as necessary

• Determine the need for market-specific promotions

• Compile daily, weekly, and monthly reporting to advise leadership and VPs

• Identify, request, and approve the graphic design and marketing materials for all promotions.

• Design, develop, and schedule all market-specific promotional communication General Manager / Event Coordinator

The Hub Sports Bar - Champaign, IL

September 2016 to January 2019

• Maintain staffing by conducting interviews, orienting, and training employees

• Process payroll and employment-related activities, including hiring, terminations, I-9 process, and

unemployment claims

• Ensure a pleasant dining experience for all guests. Respond to guest complaints or inquiries. Solicit

customer feedback, input, and information through various communication vehicles. React to information

and create a plan to meet the expectations of all guests consistently.

• Manage all matters relating to associates and the restaurant team - recruiting, hiring, training,

coaching, associate engagement, and performance management.

• Ensure compliance with corporate training programs through LMS tracking.

• Analyze results and trends and prepare action plans to leverage the restaurant's strengths and address

areas of opportunity.

• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.

• Coordinate details of events such as Conferences, University of Illinois Recruiting Event Dinners, Birthdays, Anniversaries, Charity Events, Surprise Parties, Sales and Business Meetings, and Employee Appreciation Events.

• Calculate budgets and ensure they are adhered to.

• Book talent, including Musicians, Bands, and DJ’s.

• Work with Chefs to plan the menu and to prepare food for events.

• Design and coordinate set up of event space, including but not limited to planning layout of seating

and decorations.

• Coordinate and monitor event timelines and ensure deadlines are met.

• Initiate, coordinate and/or participate in all efforts to market events.

• Edit and design promotional materials.

Education

The Cooking and Hospitality Institute of Chicago Illinois Skills

• Human Resources and Office Management

• Microsoft Office Suite: Outlook, Word, Excel, Photoshop

• Employee Recruiting, Orientation, Training, and Evaluation

• Budgeting, Analysis, and Strategic Planning

• Graphic Design

• Benefits Administration and Workers' Compensation

• Time and Performance Management

• Leadership, Adaptability, and Customer Service

• Attention to Detail

• Event Planning and Meeting Facilitation

Contact this candidate