OLFA Amri

Doha Qatar,009**-********, Tunisian

Email: ad2c4z@r.postjobfree.com

EDUCATION

****-**** ******** ** **** Marketing and Customer Services / Bank of Tunisia (BIAT) Head Office Tunis- Office Tunis - Tunisia

2005-2006 Degree / Business and administration Management Tunis-Tunisia University of Tunisia

2000-2005 Degree Administration Management

Tunis-Tunisia high school of Science technology

2000 Baccalaureate technical Science

Tunis-Tunisia Institute of Seconder Tunis

2014 English Course in British Council

Qatar-Doha 07 December – 14 May

2017 Management English Course in Ezdan Holding

Qatar-Doha 01 May- 30 June

LANGUAGES

English Good

French very good

Arabic very good

SKILLS

Strong computer skills with excellent MS suite software knowledge. Ability to work effectively in team environment and built strong working relationships. A general understanding of basic business practices and documents controller. Ability to manage multiple priorities with a close attention to detail LOGICIELS

Microsoft Office (power point, Word, Excel, Photo shop, ERP systems, Ax Dynamics, Outlook) CAREER HISTORY

2017-Still Now Translator and Document Controller at Gulf Engineering’s & Industrial Consultancy (GEIC) Site Coordinator to Public Work Authority (Ashghal)

Translator all the document incoming and outgoing from GEIC to Ashghal in Arabic (PWA).

Translator all the document coming from Ashghal to the engineer’s Prepare all letters going to Ashghal and translator. Prepare all the Minutes of progress meeting and Safety Meeting bi Weekly and Distribution to the contractor and Ashghal.

Receives correspondence and technical documents from Clients and Vendors

(electronics and hard copy).

Records all incoming and outgoing documents into database for tracking purposes and records.

Maintains incoming & outgoing register and provide correct numbering for tracking and reference purposes.

Examines documents, such as drawings, change orders, and specifications to verify completeness and accuracy of data.

Prepares transmittals/ release both incoming and outgoing drawings and technical documents.

Distributes drawings and technical documents to all related Disciplines. Maintaining a comprehensive filing and scanning system for easy and fast retrieval of documents as well as maintaining updated and accurate documents into the Electronic Document Management System (EDMS) Monitoring the distribution and reconciliation of documents through the document life cycle as well as adhering to company and project document security and confidentiality polices

Transferring important data from paper formats into excel files and scanning materials into PDF format as required.

Coordinating with project team members, managers and staff to accomplish specific tasks on time

2015-2017 Document Controller Finance Departments (Ezdan Holding Group) Responsible and handle for all cheques zone Doha

Received a daily of tenants and review cheques

Processing withdrawal requests daily and transferred leasing department and failing.

Prepared and transferred check with maturity date from Head office to PDC Microsoft dynamics (AX) every day.

Prepared check payable and transferred to the bank. Coordinator with bank account department for the withdrawn Approved. Review the settlement of Withdrawal request

Preparation and management all the work section and organizing the daily work for each team.Transfer every day all the receipt (many and cheek) for the financier department.

Delivers an excellent customer service

2014-2015 Call Centers at Ezdan Holding Group (ERE) Good Communication Skills essentials to handing calls. Ensuring that the information is exchanged in a way that both you and the calls understand

Good listening skills are being important as good speaking skills Persuasive skills are vital to center job that focus on selling product or service or conducting surveys.

Ability to think quickly by call center sales positions. After requiring quick thinking and fast reactions to potential objections. 2009-2014 Supervisor at Celine/ Marc Jacobs Villaggio Qatar Luxury Group

(CHALHOUB GROUP)

Provided excellent customer services at all times and assisted customer with finding suitable product and cheeked araciality in ERP system. Responsible for all communications with the higher management; preparing and sending the daily, weekly and monthly reports.

Responsible for the whole selling process in the shop, supervising the performance of the work team and making sure customers are satisfied. Preparing timetables, the work in the shop and help creating harmonized work team that can achieve its targets.

Ensure merchandising is done properly and as per the company guidelines. Involved recruitment process and provide assistance to higher management. 2008-2009 Senior Sales Executive at Ralph Lauren Villaggio (Chalhoub Group) Always provided excellent customer services

Developed number of incentives for the team members to achieve the target. Train the new staff and achieve personnel and store KPIS Consistently exceeding Give customer the correct advice and after understanding their needs up sold services and turned objections in to sales opportunities. Maintain good continuous cordial business lies and improvise marketing and sales strategies.

Prepare daily weekly and monthly reports (items order- sold items seller items- daily weekly and monthly income- daily sales- staff schedule). Answers and manage incoming e-mail and calls, receive and interact with incoming visitors.

Assistance for the guest and VIP guest and preparing order and Follow up with the customer’s order and needs

Receiving and checking shipment and pricing and Link between the main office and the staff.

Supervise the opening and the closing of the store and merchandising.

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