Brandi Burleson-Gray

Wichita Falls, TX *****

940-***-****

ad2c4u@r.postjobfree.com

Summary

Experienced and proactive Office Manager offering over 10 years of progressive office and veterinary settings serving client and animal (patients) needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Skills

Office Management

Inventory Control

Policy Development

Team Supervision

Customer Service

Credit and Collections

Customer Relations

Office Administration

Staff Training

Organizational Skills

Financial Accounting

Information Protection

Scheduling and Calendar Management

Scheduling

Regulatory Compliance

Experience

September 2014 - Current

Holliday Pet Hospital - Holliday, TX

Office Manager /Veterinary Technician

Assisted with the preparation of budgets, forecasts and financial statements.

Developed and implemented office policies and procedures.

Supervised staff members, organized schedules and delegated tasks.

Maintained filing system for records, correspondence and other documents.

Answered phone calls, responded to emails, routed mail and coordinated courier services.

Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Provided training to new hires on office policies and procedures.

Managed office inventory and placed new supply orders.

Monitored payments due from clients and promptly contacted clients with past due payments.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Used judgment and initiative in handling confidential matters and requests.

Implemented and maintained company protocols to facilitate smooth daily activities.

Interpreted and communicated work procedures and company policies to staff.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Resolved customer inquiries and complaints requiring management-level escalation.

Delegated work to staff, setting priorities and goals.

Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.

Provided postoperative care for animals recovering from surgery including providing pain management treatments.

Educated clients on proper animal nutrition and preventive health care techniques.

Collected samples of bodily fluids to analyze for parasites or other diseases.

Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.

Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.

Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.

Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.

Conducted regular inspections of kennel areas to ensure cleanliness standards were met.

Ordered supplies needed for the practice such as medications or medical instruments.

Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.

Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.

Instructed staff members on proper handling techniques of animals during examinations or treatments.

Assisted with euthanasia when necessary according to veterinarian instructions.

Determined appropriate dosages of medication based on weight calculations using veterinary scales.

Dispensed prescription medications upon request from veterinarians.

Responded promptly to emergency calls outside normal business hours.

Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.

Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.

Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.

Prepared and administered medications and vaccines as prescribed by veterinarian.

Restrained and stabilized animals during examination and treatment to prevent injuries.

Cared for animals in post-operative recovery by closely monitoring vital signs and progress.

Prepared and labeled medications and instructed client on administration.

Supported veterinarians to drive quality care, advocate for pets and educate clients.

Obtained relevant health history and information from clients to maintain medical charts.

Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.

Examined animals for injury or illness and documented symptoms for veterinarian review.

Shaved surgical areas and placed IV catheters in preparation for surgery.

Operated anesthesia, oxygen and monitoring equipment.

Performed physical examinations and recorded weight, temperature and other vitals.

Administered and monitored anesthesia for surgeries and operations.

Addressed healthcare needs of animals by coordinating with veterinarians and following orders.

Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.

Monitored vital signs during surgery and notified veterinarian of changes.

Prepared and reviewed records and consent forms.

Delivered excellent service to pet owners to drive repeat business.

Assisted with polishing, removing stains and other dental procedures.

Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.

Used high-tech equipment to assist in diagnostic, medical and surgical procedures.

Tracked and scheduled follow-up appointments for animal treatment.

Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.

Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.

Education and Training

May 1994

Rider High School Wichita Falls, TX

High School Diploma

Vernon Regional Junior College Wichita Falls, TX

Some College (No Degree)

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