Melinda K. Toribio

***** ** ****, **** ****, apt. 14102

Houston, Tx. 77065

346-***-****

ad2c4r@r.postjobfree.com

SUMMARY

Secure a position in healthcare that enables me to utilize my skills, education, and work experience: I am team oriented with a focus on excellent patient care, expertise in problem-solving, critical thinking skills, and strong knowledge of Texas Healthcare Regulations. I collaborate well with Physicians, and physician extenders, good organizational and planning skills, detail-oriented, adaptable, and apt with conflict resolution.

EXPEREINCE

May 2019 – Nov 2023 Area Team Lead, Fresenius Medical Care, Houston, TX

Managed business operations of 3 dialysis clinics, including interviewing, hiring, training staff, developing budgets for each clinic, ensuring Clinic Managers, were properly trained to operate their clinics according to FMC policy as well as regulatory requirements.

Developed strong interpersonal relationships with Medical Directors and physician extenders, to ensure regular and effective communication, to facilitate quality outcomes for patient care.

Conducted all Governing Body and Continuous Quality Improvement meetings.

Reduced TAP from 4.8 to 3.0, in a three-month period.

Supervised my regions Schedule-wise to optimize patient treatment times.

Held monthly calls with region CM’s, DO and Insurance Coordinators, to ensure no lapse in patient insurance coverage.

Participated in the development of strategic plans, goals and objectives ensuring alignment with those of the region, division, and company.

Implemented facility-specific and quality goals and action plans to achieve FMC quality standards.

Mar 2018 – May 2019 Area Operations Director, DCI, Lafayette, LA

Managed business operations of 7 dialysis clinics, including interviewing, hiring, training staff, developing budgets for each clinic, ensuring Clinic Managers, were properly trained to operate their clinics according to DCI's policy as well as regulatory requirements.

Developed strong interpersonal relationships with Medical Directors to ensure regular and effective communication, and to facilitate quality outcomes for patient care.

Conducted all Governing Body and Continuous Quality Improvement meetings.

May 2017 – Mar 2018 Facility Administrator, Fresenius Medical Care, Houston, TX

July 2006 – May 2017 Facility Administrator, DaVita Cloverleaf Dialysis, Houston, TX

At FMC, Increased facility CQS from 18 to 52, by putting a process in place to ensure patient outcomes were taken and measured accordingly.

Assisted in increasing patient satisfaction score from 2 to 3.

At DaVita, assisted in opening 3 new facilities, passed CMS inspection with no deficiencies.

Managed clinical and technical operation of Dialysis facility, assured facility compliance with all regulatory bodies, ESRD networks, policies, and procedures in accordance with state and federal regulations for patient care and services.

Worked closely with, and provided oversight as needed to, the Clinical Coordinator, Medical Director, attending Physicians, Social Worker, Dietician, and Direct Patient Care Staff, to ensure quality patient care.

Conduct Governing Body and Continuous Quality Improvement meetings.

Interviewed and hired all incoming staff to the facility.

Education:

Master's Degree - Healthcare Management, WGU, TX

Bachelor's Degree - Business Administration, SHSU, Huntsville, TX

Honors & Achievements:

Commitment to Excellence Award, Fresenius Medical Care, Pineville, LA

Shining Star Caregiver, DaVita Dialysis, Conroe, TX

The President's List, Lone Star College, Conroe, TX

Shining Star Caregiver, Team Explorer Division, Houston, TX

References: Upon request