Diane Bradley

682-***-**** ad2c4p@r.postjobfree.com linkedin.com/in/diane-bradley-263a43b7 Idyllwild CA

Healthcare, Hospital, or Pharmaceutical Manager or Director

Healthcare professional dedicated to training, mentoring, and leading successful teams who excel in any challenge.

Currently pursuing MBA in Human Resources Management to complement recently completed BA in Healthcare Administration and PTAC Pilot, Shadower (SHERPA), and other training. Focused final BA project on healthcare trends, addressing the nursing shortfall and rapid growth of the healthcare sector. Concluded that organizations must employ better processes / technologies to improve talent management, workforce planning and scheduling, self-service applications, business intelligence, and other areas.

Professional Experience

Registrar ER Memorial Hospital 2021 – Current

I am currently a registrar in an Emergency Room. My current job duties include every aspect of the registration process, I collect payments as deemed necessary. Updating patients’ demographics, the signing of the consent’s forms. I am a strong leader involved in directly my ER to flow smoothly.

Supervisor PAS Texas Health Resources 2017 – 2018

Texas Health Resources employs 12000 professionals in a 2000 – bed hospital.

I am currently a supervisor of the Emergency Room. I manage a current staff of 50 employees. My current job duties include staff schedules, staff PTO, coordinating the staff to work areas. I process daily reports: RINC (unregistered patients), Unsigned consents, Payable time summary (Payroll), Productivity (monthly), Morning Huddles, Daily management meetings, Disciplinary action for staff. The Emergency Room can occupy 200 patients. Cross-Trained in Out Patient services – Breast center, Radiology, Day Surgery, Dialysis, etc. Epic super user – assisted with “GO LIVE “process. Available to trouble shoot and assist staff members in all area of the hospital. Epic Trainer.

Admissions Registration Wise Health Systems 2016- 2017 -2017

Wise Health System employees 1500 employees in a 100 – bed hospital

Registrar. Registers patients-gathering demographical information from patients and entering into computer. Obtains insurance cards, picture identification and consents from patients and scans into system. Coordinates will all departments and rotates campuses as needed. Responsible for collecting copays, deductibles and deposits from patients. Supports and answers switchboard. Uses best customer service with patients, families, visitors and staff.

The East Campus of Wise Health System in Decatur opened its doors in 2006. The 176,000-square-foot hospital features 99 private patient rooms in a spacious and welcoming environment and uses the most advanced acute-care equipment available.

Team LEAD Medical Center of McKinney 2015 – 2017

The Medical Center of McKinney employs 1500 professionals in a 260-bed hospital.

Secured team lead role within only 4 months of hire. Register patients and process multiple reports: mismatch mode of arrival, Medicare and Medicaid compliance, employee Q&A, labor and delivery registration, DASH admits, direct admits, overflow outpatients, and clinical registrations. Focus on being exact and professional in high-stress ER position. Known for keeping a cool head under pressure. Lead team to provide only the best customer service and care.

Earned consideration for managerial program, temporarily turning it down to complete MBA. Trained all 12 team members carefully, crafting them into excellent employees who never disappoint. Developed better system for registrations so no detail is missed during busy periods. Played key role in pushing turnaround time from triage to final registration to less than 1% — the best in the region.

Prior History: Held multiple roles in accounting, bookkeeping, and reception before leaving workforce to become caregiver for family. Re-entered workforce in temp role, quickly securing above position.

Education

MBA, Human Resources Management expected graduation date 12/31/2021- Capella University

BA, Healthcare ADMINISTRATION Ashford University Graduated January 2016

Associate, Surgical TECHNOLOGY MMC College Graduated January 2010

Earned Golden Key Membership during BA degree (4.0 GPA).

Academic Coursework: Undergraduate Work

Human Resources Management Managing in Health & Human Services

Healthcare Financing & Information Systems Community & Public Health

Healthcare Medical Ethics & Law Continuous Quality Monitoring & Accreditation

Academic Coursework: Graduate Work

Management Communications with Technology Tools Managerial Marketing

Organizational Behavior Statistical Concepts for Research

Training and Technology

PTAC Pilot Training via WEBEX 2016

Shadower (SHERPA) 2016

Phlebotomy CERTIFICATION Central Carolina Community College 2005

Medical Transcription CERTIFICATION Central Carolina Community College 2003

Technology: Proficient in Microsoft Office, WEBex, Meditech, FOS, Lync, Skype Business, EPIC (Super User), ClarVia, XNet, EnVision.

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