AstonCarter.com

resume is provided courtesy of Aston Carter.

NICOLE LADSON

WORK EXPERIENCE

Bellevue Builders October 2023 - November 2023 (Aston Carter, Contract) Administrative Assistant

• Executed record filing system to improve document organization and management.

• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data

(Excel).

• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

• Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.

• Processed customer orders accurately and within agreed timeframes to meet service standards. First New York Credit Union December 2022 - September 2023 Administrative Assistant

• Scheduled office meetings and client appointments for staff teams.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Executed record filing system to improve document organization and management.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

• Sorted and distributed office mail and recorded incoming shipments for corporate records.

• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

• Create and update records and databases with personnel, financial and other data KeyBank January 2022 - December 2022

Administrative Assistant

• Handled teller line vault and managing daily transaction.

• Approved cash withdrawals override on authorization limits.

• Handled administrative requests and queries.

• Relayed information to bank officials.

• Create reports at the end of each shift for reference.

• Handled office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

• Coordinated office activities and operations to secure efficiency and compliance to company policies

• Supervised administrative staff and divide responsibilities to ensure performance

• Managed agendas/travel arrangements/appointments etc. for the upper management

• Managed phone calls and correspondence (e-mail, letters, packages etc.) AstonCarter.com

resume is provided courtesy of Aston Carter.

Trustco Bank May 2021 - January 2022

Head Teller

• Managed and handling the teller line.

• Greeted customers and dealing with the daily needs of accounts.

• Ordered vault money orders.

• Screened phone calls and routing callers to the appropriate party.

• Maintained polite and professional communication via phone and e-mail.

• Daily and monthly reports.

• Coordinated office activities and operations to secure efficiency and compliance to company policies

• Supervised administrative staff and divide responsibilities to ensure performance

• Managed agendas/travel arrangements/appointments etc. for the upper management

• Managed phone calls and correspondence (e-mail, letters, packages etc.)

• Supported budgeting and bookkeeping procedures

• Created and update records and databases with personnel, financial and other data

• Tracked stocks of office supplies and place orders when necessary

• Submitted timely reports and prepare presentations/proposals as assigned

• Assisted colleagues whenever necessary

National Big Lots January 2010 - January 2021

Office Manager

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Managed office operations while scheduling appointments for department managers.

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

• Evaluated employee records and productivity and submitted evaluation reports.

• Updated reports, managed accounts, and generated reports for company database.

• Coordinated special projects and managed schedules.

• Controlled finances to lower costs and keep business operating within budget.

• Managed compliance to keep organization operating within legal and regulatory guidelines.

• Coached new hires on company processes while managing employees to achieve maximum production.

• Delivered performance reviews, recommending additional training or advancements.

• Created, maintained, and updated filing systems for paper and electronic documents. Nassau County Department of Human Health Services January 2000 - December 2010 Office Clerk

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Interacted with customers by phone, email, or in-person to provide information.

• Maintained organized files and stocked supplies to support team needs and maximize performance.

• Provided clerical support, addressing routine, and special requirements.

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

• Provided clerical support to company employees by copying, faxing, and filing documents.

• Responded to inquiries from callers seeking information. AstonCarter.com

resume is provided courtesy of Aston Carter.

EDUCATION

Hempstead High School

High school Diploma

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