Customer Service Call Center
Resume:
DIANA
MENA LEAL
*************@*****.***
Ottumwa, IA 52501
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Skilled Production Worker offering 5 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Hardworking offering 4+ years supporting manufacturing needs. Successful working long hours in challenging environments, moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members and pitching in to help achieve team goals.
PROFESSIONAL SUMMARY
Jbs - Prodution
Ottumwa, IA • 10/2018 - Current
Organic Solutions - Call Center Representative
Doral, FL • 03/2014 - 01/2017
WORK HISTORY
Followed safety procedures and guidelines to maintain safe working environments.
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• Used equipment properly to avoid workplace hazards or injuries.
• Resolved issues quickly to maintain productivity goals.
• Organized work to meet demanding production goals.
• Inspected and adjusted work performed to meet expectations. Participated in regular meetings with team members to discuss production updates.
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Took on additional shifts during peak work periods to keep projects on schedule.
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Inspected final products to assess compliance with quality standards and established tolerances.
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Weighed and measured items to prevent waste and meet quality standards.
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Responded to customer calls and emails to answer questions about products and services.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Placed outbound customer service or customer satisfaction calls to follow up on issues.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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• Processed debit and credit card and electronic check payments. Attended telephone skills and program information training sessions to boost aptitude.
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Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
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Boosted customer service satisfaction ratings through consistent quality control.
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SKILLS
• Documentation Abilities
• Providing Feedback
• Technical Data Interpretation
• Expense Reduction
• Assembly Procedures
• Duty Assignments
• Producing Content
• Machinery Operation
• Assemble Products
• Knife Sharpening
Camilo Cienfuegos
Cuba • 06/2007
High School Diploma
EDUCATION
English
Full Professional
Spanish
Native or Bilingual
LANGUAGES
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