SHARLENE HIGGO

Email: ad2c43@r.postjobfree.com Date of Birth: 22/04/63

Address: *** ******** *** ***********: South African

Little falls Gender: Female

Roodepoort Languages: English & Afrikaans

Phone: 072-***-****

PERSONAL STATEMENT/SKILLS

I am confident, organised and able to work independently. I have built and managed several businesses over the past 24 years and have expertise in marketing, stock and quality control. As a leader I am able to take initiative and work under pressure in a fast-paced setting.

Through my teaching career, I have developed communication skills and I am able to motivate, support, direct and guide a team. I also believe that individuals who have performed well should be acknowledged.

Experience has also taught me that customer care is essential. When dealing with customers, it is important to understand their needs and I am willing to go the extra mile to design a solution that works for all parties.

Availability: 2 weeks

EXPERIENCE

CUM Books Supervisor

12/2021 – current Take responsibility of the shop floor (acting floor manager).

Clearwater Mall Stock management

Cash management

Co-responsible for managing budgets and expenses.

Ensuring HIGH standards of customer service.

Lionels General Dealer General manager – Retail (Owner)

1997/08 – 2021/11 Lead, organise and control the business.

Pretoria Surpass sales targets and boost revenue.

Busy, high-pressure environment.

Respond to emails and speak with clients face-to-face.

Train and supervise new staff members.

Accurately handle large amounts of money.

Supervise and delegate tasks to personnel.

Sharlene's Chicks Operations Manager – Broiler chickens

2014/11 – 2021/11 Communicate with staff and provide clear direction and support.

Pretoria Handle customer complaints with empathy and composure.

Respond to emails and speak with clients face-to-face.

Process a range of documentation and enter information into database.

Accurately handle large amounts of money.

Supervise and delegate tasks to personnel.

Glasfit Stock Control/ Personal assistant

1992/07 – 1997/08 Stock control for all the branches throughout South Africa.

Pretoria Keep optimal stock levels as profitable as possible.

Manage central billing.

Answer calls, responded to emails.

Handle customer complaints with empathy and composure.

Handle the full diary of the Managing Director.

Responsible for taking minutes.

Organise and host VIP events.

Armscor Scientist - Quality Control

1988/11-1992/06 Manage information systems.

Pretoria Review specifications.

Execute audits.

Act as Quality Assurance Manager.

Gerrit Maritz High Teacher: Mathematics Gr 8-10

Teacher: Computer Science (additional subject for selected top candidates)

1987/08 – 1988/10 Coach (netball and athletics). Help with extra curriculum activities.

Three Rivers High Teacher: Mathematics Gr 9-12

1985/01 – 1987/07 Coach (netball and athletics). Help with extra curriculum activities.

EDUCATION

BSc(econ) (Cum Laude) Computer Science, Accounting, Business Accounting

North West University (Potchefstroom) - 1981/01 – 1984/04 (cum laude)

HED (Cum Laude) Accounting, Computer Science & Mathematics

North West University (Potchefstroom) - 1984/01 – 1985/04 (Cum Laude)

LANGUAGES

English - verbal & writing – very good

Afrikaans – verbal & writing - excellent

CERTIFICATES & COURSES

1989 - Armscor: Specification Usages and Procurement processes course

1989 - City and Guild of London: Quality Control (Distinction)

1989 - Technicon Pretoria: Quality Auditor Training (Distinction)

COMPUTER LITERACY

Microsoft Word, Excel, Outlook

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