Joseph Brown

**** ******** ****** **** *

Oxon Hill, MD 20745

Mobile: 917-***-****

E-mail:

Professional Profile

Results oriented, seasoned professional with over a decade of experience in customer service management. Proven record of success in providing support to upper management and satisfying customer needs. Possess experience in inventory management, staff training, and problem solving. Ability to multitask in a fast-paced work environment; and skilled in creating eye catching product displays.

Professional Experience

Customer Service Specialist January 2008–Present

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Facilitating customer purchases and filing completed invoices.

Receiving, tagging, and displaying merchandise.

Interpret strategic goals and convert them into operational tasks.

Making recommendations to senior management regarding training and marketing activities.

Receiving, processing, and completing cash and credit transactions.

Briefing potential clients on our products and capabilities.

Processing merchandise returns.

Receiving and forwarding telephone calls to the sales team and senior management.

Analyzing, troubleshooting, and solving customer problems.

Maintaining efficient flow of communication between staff, clientele, vendors, and the public.

Assisting senior management with developing strategies to achieve team goals.

Monitoring and maintaining customer satisfaction.

Responsible for creating and maintaining client satisfaction, and retaining previous clients.

Creating and implementing unique sales strategies to attract new clients and re-sell to previous clients.

Managing and monitoring inventory.

Creating, monitoring, and replenishing product displays.

Handling and depositing cash, credit, and checks.

Sales and Leasing Consultant June 2006–November 2008

AAA Auto Sales

Facilitating customer purchases and filing completed invoices.

Evaluated and negotiated sales contracts.

Interpret strategic goals and convert them into operational tasks.

Make recommendations to senior management regarding training, scheduling, and marketing activities.

Created and maintained databases to track my sales.

Brief potential clients on our products and capabilities.

Utilized progressive sales techniques to meet and exceed monthly sales goals.

Analyze, troubleshoot, and solve customer problems.

Transportation Specialist May 2006–November 2008

Radiology Services on Northern Virginia

Delivered Nuclear Medicine to hospitals in the Washington Metropolitan Region.

Prepared Nuclear Medicine for safe transport.

Maintained and recorded fuel receipts, mileage records, and maintenance logs.

Provided exemplary customer service to internal and external clientele.

Executive Driver May 2004-May 2006

Arnell Group

Served as the personal Executive Driver for the Vice President of the company.

Effectiavely and promptly trained new members of the driving team.

Establish and maintain positive professional relationships with staff, clients, and senior management.

Planned driving routes to ensure prompt arrival at required destinations.

Worked in a team environment to ensure that department goals were met and often exceeded.

Created training activities and implemented orientation activities for new hires.

Established and maintained strong relationships with external and internal clientele to ensure the highest level of customer service and operational excellence.

Education

Caroline High School

Milford, VA

Advanced Diploma

Related Skills

MS Office Suite (to include Word, PowerPoint, Excel, Outlook, and FrontPage), QuickBooks, Windows Mobile, and Internet applications.

References available upon request.

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