Customer Service, Medical Assistant

Katrina Kohn-Robinson

904-***-**** ad2c3w@r.postjobfree.com Jacksonville, Florida 32210

SUMMARY

I am a dedicated individual seeking employment opportunities in a company that may utilize my talent and skills gained through my previous education and experience. I have the ability to communicate in a clear, logical, and persuasive manner while acquiring new knowledge and skills. My focus is to promote growth within the company and drive the process of daily operations. SKILLS

Skilled in customer service relations and

problem solving.

Management skills.

Skilled in Data Entry (35 wpm)

Multitasking and Prioritization

Responding to Difficult Customers

Understanding Customer Needs

Team worker that is able to adapt to

dynamic and fast fast paced situations.

EXPERIENCE

Senior Customer Service Rep/ Documentation Clerk, Saddle Creek Logistic, September 2015-Current

Jacksonville, Fl.

Responded to customer questions about products and services. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.

Responsible for the orderly record keeping of physical and electronic documents, including distributing new documents and discarding obsolete records Keep records and logs of document retrievals, updates, distributions and removals Performed administrative responsibilities such as photocopying and faxing. Port Commander, U.S. Security Associate Inc, August 2005-September 2015 Jacksonville, Fl.

Supervise the day-to-day operations of the TraPac Terminal Communicated and oversaw site security planning.

Maintained proper security coverage by setting effective schedules and delegating assignments.

Prevented critical incidents by observing individuals for abnormalities in behavior. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Certified Medical Assistant, Shands of Jacksonville Medical Center, February 2000-February 2004 Jacksonville, FL

Performed preliminary physical tests to accurately record results in patient history summary. Organized charts, documents and supplies to maintain team productivity. Educated patients about medications, procedures and physician's instructions. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Interviewed patients to verify information, record medical history and confirm purpose of visit. Assessed, documented and monitored vital signs for patients within outpatient setting. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Scheduled appointments for patients via phone and in person. Certified Medical Assistant/ Case Manager, Helen B. Bentley Family Health, June 1996-February 2000

Miami, Fl.

Performed preliminary physical tests to accurately record results in patient history summary. Educated patients about medications, procedures and physician's instructions. Organized charts, documents and supplies to maintain team productivity. Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Assessed, documented and monitored vital signs for patients within outpatient setting. Documented notes during patient visits.

EDUCATION AND TRAINING

AS Degree

Criminal Investigation, Florida Metropolitan University, Orange Park FL January 2007 Security Certificate; Security License

Yarbrough Security, September 2004

National Certified Medical Assistant

NCTC, Jacksonville January 2002

Medical Assistant degree

Miami Dade School Board, Miami FL January 1996

REFERENCES

Dr. Saint Anthony Amofah 305-***-****

Latoya Shabazz 904-***-****

Andrea Hairston 904-***-****

Contact this candidate