Towana L. Mcneil

Contact # 215-***-****

Email Id- ad2c3j@r.postjobfree.com

Summary:

Administrative Assistant with 8 + years’ experience optimizing productivity, efficiency, service, and quality within organizations. Dependable and competent professional that blends organizational, technical, and business skills.

Business/Administrative Skills:

Proficient in professionalism, independence, interpersonal, time management, verbal and written communications, MS Office, problem solving, supply management, and inventory control, scheduling, and calendar management.

Education:

Master’s Degree (In process) Strayer University in Health Services Administration 4/20 - Present

Bachelor’s Degree (Graduated) Strayer University in Business Administration 1/16 - 6/19

Professional Experience:

Children’s Hospital of Philadelphia, Pa. July 22 – Present

Administrative Assistant (Temp)

Provide administrative support to Nursing Managers for 4 units within different cost centers.

Assist with file management and inventory control. Order supplies and create expense reports.

Use office equipment to fax, copy, and scan documents.

Schedule meetings, managed calendars, and created needed documents using the MS Office.

University of Pittsburgh Medical Center (UPMC), Philadelphia, PA. Sept 19 – Apr 22

Administrative Assistant

Provided administrative support to 4 Managers and 2 Senior Directors within the Community Based Services Department.

Scheduled meetings, appeals, and conferences. Managed schedules and calendars. Assisted HR with the onboarding process. Maintained inventory and ordered office supplies.

Maintained and ran special reports. Created agendas, correspondence, and minutes for meetings

Handled and delivered mail, correspondence, and reports. Typed correspondence using MS Word Applications.

Filing, copying, and faxing documents. Assisted IT with new hires and existing staff issues

Assisted with timekeeping of staff hours. Extensive filing, copying, and faxing of documents and reports.

Scribed care plans, notes, etc. for a visually impaired service coordinator.

Responsible for handling provider credentialing and claims.in the HHA system.

Philadelphia Corporation for Aging, Philadelphia, PA. May 16 – Sept 19

Administrative Assistant

Provided administrative support to 4 Directors within the Long-Term Care Options Department.

Assisted HR and IT with the onboarding process, with new hires with training and credentials.

Managed schedules and calendars. Typed correspondence using MS Word Applications. Created training schedules and ordered training equipment. Maintained inventory and ordered supplies.

Issued new staff credentials (username, passwords, etc.), ran monthly case management/provider reports.

Assist with waiting list cases and calls. Created agendas, correspondence, and minutes for all meetings

Created correspondence using MS Word Applications. Handled and delivered mail for senior management.

Processed case assignments and closures. Filing, copying, and faxing documents.

Served as backup to other support staff

Philadelphia Corporation for Aging, Philadelphia, PA. May 97 – Sept 19

Clerk Typists

Provided clerical support to 5 teams (each consisting of 7 service coordinators, a supervisor, and nurse) within the Long-Term Care Options Department.

Handled very heavy telephone lines by assisting internal and external providers and participants with information and authorizations. Took messages and routed calls to the appropriate staff.

Used company specialized applications and Microsoft Office to enter and analyze data, created, ran reports, created documents and spreadsheets to complete and maintain inventory control, and other needed correspondence to maintain ways to exchange communications.

Used office equipment (fax, copier, and printer) to process work and troubleshoot issues to ensure smooth operations for supervisors, service coordinators and other staff as needed.

Worked autonomously in a team-based environment to provide effective support in projects and programs with multiple priorities by assisting service coordinators with documentation of notes, care plans, and other tasks needed to ensure that participants receive quality services. Trained and mentored new clerical staff.

Hahnemann University Hospital, Philadelphia, PA. February 09 - February 18

Medical Records Technician

Responsible for assuring that all patient records and loose documents are scanned and indexed in (EMR) system with the highest level of quality possible.

Responsible for picking charts/records when needed.

Accurately analyzes and reanalyzes all inpatient, outpatient and ED charts for completeness according to the standards of Joint Commission

Contacted providers and clinicians for completion of charts.

References available upon request

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