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Customer Experience Health Office

Location:
Oswego, IL
Posted:
January 01, 2024

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Resume:

CORE SKILLS

Strong communicator

Analytical and highly

attentive to detail

Records management and

administrative expertise

Healthcare process

administration and

customer experience

Computer proficiency

Certified in CPR and AED

with the American Heart

Association

PROFESSIONAL

SUMMARY

Extremely efficient

professional offering years of

experience and expertise in

providing effective

administrative and patient

care services within health

related and school

environments.

Proven ability to accurately

perform duties assigned to

the highest degree of

integrity, fostered by an

impeccable record of

maintaining 100%

confidentiality with patients

and information.

Adept at prioritizing multiple

tasks while exercising sound

judgment and effective

communication. Expert in

identifying, classifying, and

storing records, while

establishing and enforcing

policies, standards, and

guidelines.

PROFESSIONAL CAREGIVER

Visiting Angels/Assisting Hands Homecare North Aurora, IL Oct. 2014 - 2020

Companionship and emotional support

Nutritious/proportioned meal planning and preparation Management of local transportation client needs

Primary point of contact regarding client updates, inquiries or concerns Administration of bedside and individual care - including hygiene support, dressing, lavatory assistance and ambulation Responsible for managing a daily care schedule with clients, modifying care plans as prescribed by medical professionals, and reporting on any new conditions or needs that may arise.

PROFESSIONAL EXPERIENCE

SHARI LINDO

Administrative Specialist

HEALTH OFFICE SECRETARY

Oswego School District 308 Oswego, IL Nov. 2020 - May 2021 (contract) Responsible for assisting building nurses with examination requirement compliance verification for student physicals, immunizations, dental exams, and vision exams

Tracked compliance with required medical documentation Filed COVID-19 student healthcare forms and initiated parent follow up related to missing medical documentation

Monitored daily building attendance for absences related to COVID symptoms Managed student attendance trend and absence communications Responsible for monitoring escalated health conditions of students. Communicating with school nurse, staff, parents. Maintaining health office, ordering supplies, and implementing various administrative responsibilities as needed.

BIOMETRIC SCREENER

CSS Industries (RemX, The Staffing Experts) IL May 2020 - Oct. 2020 Responsible for taking and documenting vital sign measurements of employees

Responsible for completing employee temperature checks, before the start of shift

Managed the flow of participants during health screening events Responsible for offering biometric health screenings to employees to gauge their health.

630-***-**** • ad2c2y@r.postjobfree.com • Plano, IL HEALTH/OFFICE ASSISTANT

Cowlishaw Elementary School Naperville, IL Aug. 2004 - Jul. 2011 Provided first aid and medical care assistance to students in health office - including taking temperature, applying bandages/ointments, and escalating serious medical needs Reviewed new student health records to determine if physicals and immunizations are up-to-date Maintained/organized all student immunization and physical health records **Responsible for entering hearing and vision screening forms

Tracked and recorded student daily attendance (approx. 650 students in total) Generated and produced various attendance related reports for internal, external and district office use Addressed needs of visitors, students, and staff

Provided administrative assistance- including word processing, report generation, copying, filing, distributing mail, faxing, data entry, call management/resolution Responsible for assisting in maintaining current/accurate medical health and attendance records for all students. Serve as a resource for families of students and as a administrative specialist for the main office. HEALTH ASSISTANT

Gregory Middle School Naperville, IL Feb. 1999 - Jul. 2004 Provided delegated health care tasks for students with chronic health problems Assessed vital signs to determine important next steps and necessary guidelines for appropriate protocol Primary contact for parents/guardians regarding students’ health condition updates and unregistered absences Served as a conduit between the student and the school nurse by sharing vital information and updates Managed daily student attendance records and produced reports in preparation for report card disbursement Maintained/organized all student immunization and physical health records Provided administrative assistance: i.e., report generation, copying, filing, distributing mail, faxing, data entry, and completing special duties assigned by the school Nurse Responsible for providing a variety of health related, clerical services to assure safe and meaningful participation of students who require medical support in school. PATIENT CARE TECHNICIAN

Edward Hospital Naperville, IL Apr. 1994 - Nov. 1998 Responsible for performing patient care tasks and patient care procedures necessary to provide for the care, comfort and safety of patients.

Performed patient care services within a cardiovascular care unit: including, obtaining vital signs, changing dressings, overseeing EKG exams, removing IV and Foley catheters Responsible for accurately collecting specimens and transporting all results to the appropriate lab Provided personal & hygiene care and supported treatments to open heart patients Verified blood glucose levels of diabetic individuals Determined patient healthcare status changes or abnormalities and escalated reporting accordingly Contributed to a nutrition and fluid intake schedule for patients Evaluated oxygen saturation levels operating a pulse oximeter Responsible for all patient related medical record logging/documentation process management NURSE ASSISTANT

Provena Mercy Medical Center (Formerly: Mercy Center Hospital) Aurora, IL June. 1976 - Mar. 1994 Responsible for providing medical support and services, alongside the Nurse, to ten patients concurrently throughout the surgical oncology department. Verified patient identification, gathered specimens, and prepared results for laboratory observation Repositioned patients and prepared them for day-to-day activities Obtained vital signs, helped during mealtime, and fostered cleanliness through daily baths Admitted new patients to rooms, and completed paperwork for each accordingly Responsible for monitoring supply inventory levels Calculated intake/output and documented results during every shift Transcribed scheduled medication orders and updated patients’ charts for records management



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