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Customer Service Mental Health

Location:
Baltimore, MD
Posted:
January 01, 2024

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Resume:

Resume

Tangelia Chalk

**** ******* **

Baltimore, MD 21239

443-***-****

ad2c2q@r.postjobfree.com

Summary of Skills

Certified Phlebotomy Technician 7464 - 13

** ***** ** ******* *** experience

-Recognized for perfect attendance and customer service

Phlebotomist (Traveling Assignments), AHS Staffing Healthcare Staffing Frisco, TX 75034, 04/2023 to present

• Inpatient Hospital setting

• Venipuncture

• Utilizes appropriate equipment to collect, receive, accession/,process pathology and laboratory specimens, as well as provide laboratory information and reports to customers. Assists in the training and monitoring of co workers, students, and other hospital staff.

Pt. Care, US Medical Staffing Inc., Columbia MD 21045 10/2022 to 04/2023

*Patient Mental Health Client, Phlebotomist-venipuncture, injections-insulin, Vital Signs, Patient Care.

Leave of Absent - April 2021-October 2022

Took a leave of absence per medical advice by Dr. Ilene Stephanie Browner, M.D. at Sidney Kimmel Comprehensive Cancer Center to provide full-time care for my mom, who was diagnosed with Stage IV Colon and Liver cancer. During the pandemic and widespread of COVID-19, my mom was a part of a vulnerable and high-risk population. Dr. Browner advised against continuing to work in a clinical setting due to the possibility of contracting COVID-19 and spreading it to my mom, whose immune system would not be able to withstand the virus.

Phlebotomist, GBMC, Towson MD 21204 08/2014 to 04/2021

*Utilizes appropriate equipment to collect, receive, accession/,process pathology and laboratory specimens, as well as provide laboratory information and reports to customers. Assists in the training and monitoring of co workers, students, and other hospital staff.

Phlebotomist, Maxim Staffing, Towson, MD 4/2013 – 04/2015 ● Assist nurses and doctors at Gyn, STD and IUD clinics

● Perform finger sticks

● Take vital signs

● Collect and label urine sample

● Venipuncture

Retail Store Associate, T Mobile, Cockeysville, MD 11/2011 – 4/2013 ● Greeted customers and assessed their needs

● Explained features and benefits of equipment, accessories and service packages ● Helped resolve technical issues

● Completed sales transactions

● Recognized as employee of the month

Business Account Coordinator, Verizon Wireless, Hanover, MD 11/2003 – 8/2009 ● Served as direct point of contact for employees of national major accounts and small to medical business accounts

● Answered incoming calls from customers and assessed needs

● Helped resolve technical and billing issues

● Referred issues as appropriate and followed up to ensure satisfactory resolution

Service Representative, LabCorp, Linthicum Heights, MD 4/1999 – 11/2003 ● Managed lab relationships with hospitals, clinics and physician offices ● Coordinated and tracked shipments of specimens and results

● Responded to client inquiries and resolved issues

Education

Phlebotomy Certificate, American Academy of Phlebotomy Technicians, Baltimore, MD Diploma, Frederick Douglass Senior High School, Baltimore, MD

Phlebotomy Experience, Baltimore City Detention Center, Women’s Detention Center, Central Bookings, Bayview Newborn Nursery, Bayview Cap Program



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