Customer Service Insurance Agent
Resume:
Joy Meyers
Tioga, PA *****
**********@*****.***
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Work Experience
Customer Service Representative
Navient - Horseheads, NY
August 2023 to Present
Receive incoming and make outgoing call o consumers to assist with applications for the Affordable Connectivity Program, data entry, resolve issues, troubleshooting. Licensed Insurance Agent
State Farm - Williamsport, PA
January 2023 to May 2023
Customer service, reconciled daily deposits, resolved customer's problems, quoted new auto quotes and wrote auto insurance policies.
Office Assistant
NESCO Resource - Elmira, NY
October 2022 to October 2022
Scanned files into home office system for project to backup files to digital system. Licensed Insurance Agent
Deb Harer-State Farm - Troy, PA
June 2022 to September 2022
General office duties, processed policy payments, customer service, provided quotes for auto and home policy coverage.
In Home Caregiver
Blossburg - PA
March 2016 to February 2022
Provided home health care for family member until they passed away. Ran errands, managed bills, managed home in all aspects.
Customer Service Specialist
Delta Galil USA - Williamsport, PA
September 2015 to March 2016
Documented conversations with customers to track requests, problems and solutions. Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Assessed customer needs and upsold products and services to maximize sales. Appeals Specialist
Maximus Federal Services - Pittston, PA
December 2014 to May 2015
Examined claims, records and procedures to grant approval of coverage. Collaborated with fellow team members to manage large volume of claims. Complied with confidentiality regulations in handling customer information. Customer Service Specialist
Penn Warranty - Wilkes-Barre, PA
February 2014 to October 2014
Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Fielded customer complaints and queries, fast-tracking them for problem resolution. Reviewed customer account information to determine current issues and potential solutions. Asked probing questions to determine service needs and accurately input information into electronic systems.
Travel Agent
Travelocity.com - Wilkes-Barre, PA
November 2010 to December 2011
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Handled travel arrangements for groups, couples, executives and special needs clients. Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Addressed client inquiries and resolved issues and complaints regarding various travel arrangements. Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations. Asked open-ended questions to best understand client needs and determine best travel offerings. Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Achieved top satisfaction, retention and referral rankings on consistent basis. Health Insurance Representative
Xerox: Blue Cross Blue Shield of Tennessee RALEIGH - Moosic, PA Streamlined operational efficiencies by researching problems and delivering speedy issues resolution. Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
Monitored clients' insurance coverages to ensure changing needs were met. Explained coverage options to potential policyholders, answering questions or concerns. Offered patients information and assistance navigating insurance coverage. Customer Service Specialist
Lord & Taylor LLC - Wilkes-Barre, PA
Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Fielded customer complaints and queries, fast-tracking them for problem resolution. Assessed customer needs and upsold products and services to maximize sales. Exceeded company productivity standards on consistent basis. Education
Associate of Science in Accounting
Commonwealth College - Hampton, VA, US
High School Diploma
Fairhaven High School - Fairhaven, MA, US
Skills
• Credit Card Payment Processing Multitasking and Prioritization Report Generation Calm and Professional Under Pressure Report Creation De-escalation Techniques Verbal and Written Communication Responding to Difficult Customers Courteous with Strong Service Mindset Order and Refund Processing Building Customer Trust and Loyalty Upbeat and Positive Personality Call Documentation Data Entry and Maintenance Customer Service Issue and Complaint Resolution Efficient and Detail-Oriented Call Centers Understanding Customer Needs Problem Resolution Upselling Products and Services
• SOX
• Insurance Sales
• CRM Software
• Customer service
• Analysis skills
Certifications and Licenses
Property & Casualty License
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