ALEXA DUGGLEBY

**** ***** ******* ****** ******, Colorado 80016 208-***-****

CAPABILITIES:

• Strong communication skills

• Self-directed and highly motivated with strong organizational skills and work ethic

• Staff Management

• Ability to work directly with Physicians and APP

• Problem resolution

• Project Management

• Walk through and write up “Gap Analysis” specifying the differences between the old application vs. the new application

• Define and develop new processes “Best Practices”

• Create training materials and job aids

• On-site and virtual “new user training”

• Technical and application support

• Application testing for upgrades

• Manage new functionality requests

• Custom Reports

• Create and standardize functionality across the Enterprise PROFESSIONAL EXPERIENCE:

Boulder Medical Center 9/2021- present

Site Manager & IT Operations Project Coordinator

• Manage Internal Medicine Department which includes 13 providers and 22 staff (including Medical Assistants and Receptionists)

• Manage Family Practice Department which includes 7 providers and 9 staff (including Medical Assistance and Receptionists)

• Manage our Concierge Department and Site Patient Account Representative (2 staff)

• Oversee the day to day operations in these departments. Identifying, analyzing and resolving issues to ensure facility runs smoothly

• Prepares annual budget

• Develop and implement short and long-term work plans including training and monitoring for success in collaboration with site physicians, Administration, IT and other operational resources

• Assures work schedules for staff are appropriate for the effective operation of the facility. Coordinate daily staffing needs with float pool manager and other Site Managers

• Performs all facets of hiring and performance management for departmental needs. Including but not limited to interviewing, selecting, training, evaluating performance as well as coaching, counseling and/or disciplining employees as needed

• Work collaboratively with Human Resources on all personnel issues.

• Oversees and approves office supply inventory

• Communicates and collaborates with EMR team regarding training issues and identified needs for the department.

• Oversees monthly department expenses and other AR duties in collaboration with Accounting, Business Office, Purchasing and other department requirements

• Ensures provider schedule/templates are available and accurate in EMR/PM ALEXA DUGGLEBY

4815 South Catawba Street Aurora, Colorado 80016 208-***-****

• Share “on-call” Coordinator duties

• Collaborates with the Patient Advocate for resolution of patient concerns

• Organizes and attend department meetings

• Collaborates with all operational and administrative partners on physician recruiting and onboarding to ensure smooth provider transitions.

• Acts as a role model exemplifying the standards and expectations as an employee.

• Ensure adequate employee training and compliance with OSHA, HIPAA and other regulatory requirements.

• Maintains composure in difficult or demanding situations Boulder Medical Center 4/2019- 9/2021

Enterprise Business Systems Team Lead - IT

• Expertise of the NextGen Suite of products.

• Facilitate training with clinical staff, physicians, front office staff and billing.

• Ability to design workflow and efficiencies in all specialties including Family Practice and Internal Medicine, Orthopedics, Neurosurgery, Pulmonary and Critical Care, Cardiology, General Surgery, Obstetrics and Gynecology.

• Troubleshoot and analyze issues and have the ability to communicate to the software vendor.

• Develop and documentation of user guides and job aids/quick tip sheets. Centura Health – integrated Physician Network 2/2015- 3/2019 Senior System Analyst

• Expertise of the NextGen Suite of products.

• Facilitate training with clinical staff, physicians, front office staff and billing.

• Ability to design workflow and efficiencies in all specialties including Family Practice and Internal Medicine, Orthopedics, Neurosurgery, Pulmonary and Critical Care, Cardiology, General Surgery, Obstetrics and Gynecology.

• Troubleshoot and analyze issues and have the ability to communicate to the software vendor.

• Develop and documentation of user guides and job aids/quick tip sheets. Leidos Health 9/2014- 2/2015

NextGen EHR Consultant, Implementations, Product Specialist

• Worked with a multitude of clients across the United States.

• My specialty and expertise was within the Ambulatory EPM, ICS and the EHR but focused more on the training and implementation of the EHR Product.

• Drove the on site assessment looking at current state and bridging the gap and facilitating a future state with process improvements increasing efficiencies within the physician offices.

• Expert build knowledge for EPM, EAS (Enterprise Appointment Scheduling), EHR and ICS in File Maintenance including System Administration and Universal Preferences.

• Onsite and virtual training with users including clinical staff and providers. Onsite go live support as well as post go live support.

ALEXA DUGGLEBY

4815 South Catawba Street Aurora, Colorado 80016 208-***-**** NextGen Healthcare Hospital Solutions 1/2012 –8/2014 Implementations, Product Specialist

• Worked with a multitude of clients across the United States including Critical Access Hospitals and Physician Practices.

• My specialty and expertise was within the Ambulatory EPM, EAS, ICS and the EHR but more importantly the integration with the Inpatient Financials, Clinical, Radiology and Lab.

• Including the orders/results, charges and ICS Integration.

• Drove the on site assessment looking at current state and bridging the gap and facilitating a future state with process improvements increasing efficiencies within the physician offices.

• Expert build knowledge for EPM, EAS (Enterprise Appointment Scheduling), EHR and ICS in File Maintenance including System Administration and Universal Preferences and the Orders/Results and Charge Integration specifically the NextGen Test Compendium.

• Onsite and virtual training with users including clinical staff and providers. Onsite go live support as well as post go live support.

Trinity Health Information Services (Farmington Hills, MI) 1996-2012 Systems Analyst II/Application Specialist

• Implementation of EPM, EHR and ICS for existing Physician Offices moving to NextGen as well as new offices in the Physician Network

• System Build including System Admin, File Maintenance, Rosetta Holding Tank and Scanning. Did all aspects of build with the client offices.

• System testing for KBM upgrades and application upgrades.

• Documentation development and design not only for system testing but also integration and training materials.

• System Configuration Training

• End user Training

• Go Live and post go live support

• Maintained all job aids and made necessary changes for upgrades and releases. EDUCATION AND CERTIFICATIONS:

• Kuna High School (Kuna, Idaho) 1989 High School

Diploma

• NextGen User Group Meetings 2005 -2012, 2015, 2016, 2018

• NextGen Advanced Training 2006

• NextGen Certified Professional EPM 2007, 2015, 2018

• NextGen Certified Professional EHR 2010, 2015, 2018

• NextGen Template Editor Training 2010

• NextGen Certified Professional

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