Business Technology Consultant

Successful IT business technology consultant leveraging-high profile career in business strategic missions

Accomplished Government Security Clearance proactive expert and analytical, diligent, conscientious problem-solving professional of 20+ years with a proven commitment to improving organizational business analysis and technological agile methodologies by 20%. Creative in leveraging global data mining, database management, human capital, supply chain buyer, COTS, FP&A, SAP CRM, ERP, FARS, DFARS, WMS, vendor management, technological and IT organizational capabilities across multiple platforms. Leadership expertise in aligning global organizational streamlined processes and procedures increasing revenue by $100,000 improving performance, productivity, efficiency, effectiveness API, IoT, ITIL in Scrum and Sales Force Cloud and Agile platform applications in business optimization and Project Management.

Expertise Proficiency

Government Clearance - Security Clearance Level, Contract Administration & Negotiations, SAP CRM, O&M, R&M

MS Office Suites (Word, PowerPoint, Outlook, Access, Excel, Adobe Acrobat, Photoshop, and V Lookup)

IoT, ITILv3, COTS, Agile Scrum Master, Power BI, SAAS, Visio, Salesforce CRM, Kanban, MS Planner, Azure, ITIN, OIT, OKRs, BRM Playbook Guides, Salesforce Cloud

GAAP, FP&A, P&L, SEC, SOX, Forecasting, Cost, Trend & Valuation Analysis

Business Objects, People Soft 9.1, 9.2, REACH, RoHs

Skilled Researcher & Reporting

Strategic Mission Initiatives

Process & Performance Improvements

Global Leadership & Development

Professional Experience

Sr Lead Business Operations Analyst/Product Owner, 09/2021 - 07/2022

Professional Solutions Delivered, LLC (PSD) - Fredericksburg, VA 40 Hours/Week/Direct Hire

●Product Owner driving DoD and VA Health Care OIT financial client's mentality, focused on creating a unified, omni - channel experience for customers, BRMs, and associates across multiple lines of businesses. Improved efficiency and effectiveness in PAL deliverables across team channels within developing, building out, administering of complete database updates, data inputs, buckets, back logs, Kanban, OKRs, One Note, BRM Playbook Guidelines, IoT facilitation, API management platforms and Salesforce Cloud prioritizations.

●Conducted interviews and analysis defining business, financial, operational, or technical requirements and system goals to meet or exceed business objectives. Monitoring and evaluating risk issues to be escalated to senior management, SFDC Marketing Cloud, Sales and Service.

●Collaborated with various senior managers, project managers, and vendors for process improvements using Service Cloud protocols capturing numerous database updates while developing data models for operational, transactional, reporting, business intelligence, and data integration applications including REACH and RoHs.

●Assists in Intake Analysis and Processes and captures, reviews, updates, and tracks Intake requests received daily/monthly.

●Promotes best practices in government data analysis and reporting, highly effective at using data tools for modeling and reporting. Translated user requirements into functional, technical requirements in a clear manner to developers/project team.

●Performed objective reviews based on VA, contractors, stakeholders, and customer driven initiatives evaluating and developing milestones and schedules to meet proper business requirements resulting in 10% reduction of tasks with Service Cloud platform in key customer marketing points across various devices and channels.

●Liaison with Business Relationship Managers (BRMs) to track customer needs, defining requirements using process-based questions and related work tools developing a seamless process flow. Researched software and hardware products justifying recommendations and to support implementation/purchasing efforts and best practices in accessing and tracking customer marketing aspects in Service Cloud.

●Created process models, specifications, diagrams, and charts to provide direction to members of scrum driving execution of activities creating a future road map aligning with business needs (Power BI and Visio).

Program Manager, 08/2021 - 09/2021

GovCIO – Washington, DC 40 Hours/Week/Direct Hire

●Managed DoD VA Health Care OIT scrum calls and meetings delivering project milestones and objectives focused on business initiatives which directly added 12% reduction in process costs.

●Delivered effective and efficient process criteria that reduced team analysis by 5% and length of time allocation during IoT applications.

●Controlled government product analysis and deliverables in scrum meeting focusing on team input and added value by 8% product efficiency in cost analysis.

●Collaborated with various senior managers, project managers, and vendors for process improvements during API management platforms, Rest, JSON.

●Salesforce creating epics, user stories, and sprints in product roll out.

Census Field Enumerator, 07/2019 -10/2021

Department of Census - Dallas, TX 40 Hours/Week/Contracted Under My Company

●Leadership in delivering accurate business results and direct field team enumerator collections.

●Coordinate planning and accurate of data collection, dissemination of field responses and field operations.

Consultant/Product Manager, 07/2010 – 06/2020

Infiniti Financial Consultant – Houston, TX 40 Hours/Week/Under My Company

●Directed and managed multiple IT projects and program updates and implementations.

●Delivered customer software and database improvements and process efficiencies.

●Scrum Master delivering team product milestones, implementations, epics, and user story outcomes.

●Salesforce and SharePoint deliverables in project management to stakeholders.

Sr Business Analyst/ Sr Contract Administration, 04/2006 to 11/2010

Chevron – Houston, TX 40 Hours/Week/Direct Hire

Obtained subcontractor FAR, Part 15 pricing in developing and executing key $20Million projects from conception to finalization utilizing operating model definition.

Strengthened traceability by developing modified O&M and R&M systems for contracts, records, reports, and agendas generating increased results of $30,000 in revenue in SDLC and ERP.

Negotiated an average of 12% contract savings in cross-functional teams and divisions under Service Cloud customer management and workflow documentation and design management.

Reviewed plans for construct ability, clarity and ambiguity and resolved issues before issuance of governmental RFPs, COTS, SOW, DAR & Technical Writing, REACH and RoHs coding in product data of Crude, Fuel, Gas and Specialty Chemicals.

Leveraged data from operational systems to digitize, track, and analysis of the company's operational KPI's in metrics and milestone business drivers through PMB & CRM best practices.

Spearheaded 8% increase in overall efficiency by improving business contract performance and processes in Tableau and Power BI and Salesforce operations in team velocity criteria in sprints and backlogs.

Assistant Team Leader-Enumerator, 01/1998 to 05/2010

Department of Commerce – Houston, TX 40 Hours/Week/Contracted Under My Company

Led as Assistant Team Leader supervising a 20+ person, multi-division staff, including training, call-center, customer service, and logistic scheduling related to field IMS processes.

Provided surveys to field enumerator personnel to ascertain accurate customer satisfaction and identify areas requiring improvement.

Identified issues promptly and notified Field Supervisor immediately regarding potential project delays through SAP & Prism milestone quality metrics.

Planned and conducted statistical and epidemiological analysis resulting in organizational efficiency by 8% directed by KPIs.

Extensive EVMS knowledge and execution delivering baseline guidelines and optimization during processes creating team streamlined gaps and metric deliverables on time.

Partnered with senior leaders to diagnose team development/effectiveness during aggressive transformation agendas combating accuracies in final ad-hoc reports during quality review.

Contract Administrator, 09/2004 to 07/2005

PETROBRAS AMERICA INC, PAI – Houston, TX 40 Hours/Week/Direct Hire

Inspired leadership in proactively adjusting to new objectives and priorities collaborating across multiple teams and geographical areas increasing retention of human capital by 20%.

Performed strategic and FP&A analysis modeling in market and customer segmentation driving $200,000 in audit savings.

Increased focus on streamlined approach reducing accountable organizational templates and processes by 25% augmenting government SOX documented incidents and strategic alignment.

Spearheaded Salesforce development, end user requirements, and documentation compliance efficiency resulting in revenue increase by 10%.

Achieved navigated and querying databases, writing SQLs, manipulating large volumes of data sets utilizing CRM Technical Writing and KPIs metrics.

Developed data driven insights identifying performance improvements resulting in 15% increase in compliance of organizational change accounting efficiency configuration management in FARS, and .NET applications/policies and supply chain ERP solutions and workflow documentation and design.

Assistant Accounting Compliance Analyst, 09/2000 to 12/2003

DUKE ENERGY - Houston, TX 40 Hours/Week/Contractor

●Disseminated and analyzed account information and various metric data by producing detailed reports to leadership teams.

●Oversaw entire audit reviews through ERP and defined processes and protocols meeting governmental compliance standardization. Defined system clarifications through risk assessments and oversight..

●Mitigated risks and controls optimizing data flow and end user protocols within legal framework.

●Identify areas of non-compliance and recommend corrective action to leadership and collaborative audit team members.

●Optimize adherence to policies, procedures, standards, regulations, and risks under accounting standards.

Education

Doctor of Management and Organizational Leadership (DMOL/IST): Fall 2022

University of Phoenix Houston, TX

GPA: 3.68/4.00

●Specialization in Information Systems and Technology

Master of Business Administration: Dec 2007 University of Phoenix Houston, TX

GPA: 3.55/4.00; GPA: 3.00/3.00

●(Double Major), Business Administration and Global Management

Bachelor of Science: May 2006, University of Phoenix Houston, TX

GPA: 3.50/4.00; 3.00/3.00

●(Double Major), Business Administration and Business Management

Certifications

●Background Investigation Clearance - Secret Clearance Washington, DC December 2021

●SF-50 - Public Trust Clearance Dallas, TX November 2020, June 2019

●Agile Scrum Master (ASM) – SkillUp Dallas, TX September 2022

●Intro to Cyber Security – SkillUp Dallas, TX September 2022

●Tableau - SkillUp Dallas, TX September 2022

●ITIL V3 – Edureka Dallas, TX August 2021

●Introduction to Machine Learning: Art of the Possible – AWS Academy Dallas, TX April 2021

●Building a Machine Learning Ready Organization – AWS Academy Dallas, TX April 2021

●Machine Learning Essentials for Business and Technical Decision Makers – AWS Academy Dallas, TX April 2021

●Machine Learning and AI – AWS Academy Dallas, TX April 2021

●Planning a Machine Learning Project – AWS Academy Dallas, TX April 2021

●Google Analytics - Google Academy Houston, TX April 2020

●Lean Six Sigma - White Belt Chevron Houston, TX September 2010

Humanitarian / Volunteer Experience

Collection Coordinator/Project Leader (2010 to Present) Back to School Supply Drive, Houston, TX

●Coordinated organization and team business strategies and volunteered Back to School Supply Drives.

●Support social and disadvantaged students during upcoming academic school year.

Volunteer/Community Service (2010) Urban League, African American Education Fundraiser Campaign Houston, TX

●Represent non-profit humanitarian organization in efforts to increase global awareness/raise scholarship fund drives for minorities attending historically black colleges and universities. Collected and gathered petitions with subscriber pledges of monies for fund raiser.

●Volunteered time and presence in 5k walk-a-thon securing pledged monies for completion.

Collection Volunteer (2005 to Present) Toys for Tots Houston, TX

●Coordinated and supported holiday toy drives focused on delivering mission and vision of global & social humanitarian works.

Coordinator/Project Leader (2000 to Present) Women's and Youth Ministry Leader Houston, TX

●Developed and managed databases and deliverables during contract and project management.

●Assumed role as a key business leader in Ministry Office administration creating databases, media, and

business publications.

Membership

NBMBAA -National Black Masters Business Administration Association

Member (2007 to Present)

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