Shane D. Mackey

Duluth, GA

678-***-****

ad2c1b@r.postjobfree.com

PROFESSIONAL SUMMARY

Order Operations Manager/Project Manager/ Consultant and Professional Service Manager with over 21 years of telecommunications wireless, wire line, VoIP, Video Technology, Broadband, and return Logistics understanding

The success of my career is based up being specific w/ a client/customer, making deliverables measurable, keeping an agreement, being realistic and having time specifics accredited

Resource, process or condition that is vital for the continued success and growth of a business.

Experienced implementing SAP, Oracle, Microsoft Project and Project Essentials from a management required standpoint.

Integrated internal and external information across the organization mean Sales, Order Entry, Engineering, Manufacturing, Installation and the Customer on daily conference calls

Generate the “big picture” perspective and continue to demonstrate the ability to translate requirements and strategy across organizational levels

Competent at building assured/relationships with internal and external customers, extending business contract, pricing plans, Telephone Equipment Orders (TEO’s) and Service Provider Video Technology

AREAS OF EXPERTISE

SAP (ERP)) SME with 16+ years’ experience

ORACLE (ERP) SME with 14+ years’ experience

Full Life Cycle Management 16+ years’ experience

ERP (Enterprise Resource Planning)/VDI (Virtual Desktop Integration)

Selling/Reporting Tools

Microsoft Visio, Clarify, SharePoint, Clarity, Vlookup, Pivot Tables, Just in Time Reporting, MARS, Agile Software

CRM (Customer Relationship Management) 15 years’ experience

SRM (Supplier Relationship Management 15 years’ experience Project Estimator & Implementation Management/Quality compliance/auditing processes

Project Planning/Analysis and Tracking/Cost/Billing/Budgeting/Time & Expense

BI Business Intelligence / BA Business Administration / BO Business Objects

Infrastructure/backbone of Video Technology and Telecommunications

Implementation of Software Development Life Cycle (SDLC)

Operating Systems: Windows 95, Windows 98 Windows 2000, Windows Vista, Windows XP, Windows 7, MAC, UNIX, Microsoft Office Suite, Project Essentials, Business Objects

PROFESSIONAL EXPERIENCE

ARRIS, Suwanee, GA 3/2014 – Present

Professional Service Account Manager/Customer Account Rep - Professional Services

Perform General Ledger functions including month end close, account analysis and reconciliations for Network & Cloud Finance

Monthly journal entries and account reconciliations for Network & Cloud

Review and assist product line managers on monthly forecast for completeness

Monthly business unit reporting

Monthly variance analysis for actuals and forecast

Monthly balance sheet reconciliations

Perform special projects as required

PeopleSoft, TM1, Hyperion, and Oracle

Analytical review capability

Strong Microsoft Excel and Word skills

Resourcefulness in resolving questions and problems

Detailed oriented with a focus on meeting time critical deadlines

Provide a broad level of support for the supply chain and finance group.

Analyze activities of the Business Unit, including managing the day-to-day operations of the cost module, inventory management from a control aspect; prepare inventory reconciliations to the sub-ledger

Prepare all product warranty accruals and perform general ledger functions including month end close, journal entry creation and input, account analysis and balance sheet account reconciliations

Assist in the monthly forecast process and annual budget process

Seeking Employment 9/2013 – 3/2014

Cisco Systems, Lawrenceville, GA via CorTech International, Atlanta, GA 4/2010 – 9/2013

Customer Relationship Manager, Client AT&T (Video Technology Group) (Contractor)

Encourage interactions; demonstrate proficiency within all aspects of satisfying the end customer within the SPVT Group.

Engage and analyze metrics for aggression or progression.

Execute project deadlines and timeliness of scheduling material lines.

Coordinate video technology equipment returns.

Consistently have vast knowledge of problem solving, project execution, customer to client advocacy.

Coordinate with Project & Material Manager, Engineering, Customer & Shippers on a daily basis for status

Telecommunication Infrastructure/backbone of video & communication systems w/ broadcasting services are operated

Market transition as video, data, voice and mobility converge and our customers begin to transition to delivering an entertainment, information or communications experience rather than seeing themselves as merely providing access.

Support customer and vendors with testing and troubleshooting of network and connectivity issues

Capture next wave in networking and communications as the market transitions to integrated services offerings

Oversee 64 VHO;s (Video Hubs) and 2 SHO’s (Super Head Ends-Access Controllers) for In Warranty, Exchange and RMA’s (Return Material Authorization) for Mobility, Broadband and Infrastructure

Coordinate with Project & Material Manager, Engineering, Customer & Shippers on a daily basis for status using SAP, ORACLE, BUSINESS OBJECTS, and BA (Business Administration)

Keen knowledge of the many contracts for different entities

PowerVu/Encoders (Super Head End), DCMs (Video Head End), Prisma Optics (Video Service Providing), Linksys

Market transition as video, data, voice and mobility converge and our customers begin to transition to delivering entertainment, information or communications experience rather than seeing themselves as merely providing access to a service.

Seeking Employment 9/2009 – 4/2010

Alcatel-Lucent, Alpharetta, GA 6/1996 – 9/2009

Project Manager, Client AT&T Switching and Transmission

Foster relationships with internal and/or external customers and outside suppliers.

Create and track multiple internal sales orders for Alcatel-Lucent telecommunications equipment and Original Equipment Manufacturer (OEM) material by entering initial quotes in the STARS system, tracking orders for delivery timeliness; escalate factory material shortages, mediating between internal and external suppliers, also entering Return Material Authorizations, review accuracy of billing detail, monitor engineering specs for correct due dates, track installation progress of completion to the customer required completion/end date.

Deploying/ Managed ERP (Enterprise Resource Planning) system requirements

Administer vendor/customer development implementing conversion SAP to ORACLE

Urbanized business cases outlining the justifications and scope for ERP

Determined in house resources, skills and experience

Conducted user group conferences to demonstrate the system capabilities

Continuously solicited feedback from end users to ensure that all concerns/questions addressed concerning conversions

Team player in training 50 internal users

Use Project Essentials to support strategic initiatives and use project management skills to ensure delivery of results on time within budget and to stakeholder’s expectations

Prioritize the need to communicate progress of scheduling, shipping status, cancellations and escalations appropriately to director, teammates and boundary partners in a proactive, productive and positive manner.

Manage the effective transition of competed projects to Invoice Support Team (Asset Management)

Expedite material to meet critical deliverable time lines and achieve project objectives

Conduct Risk assessments throughout project life cycles

Prepare project plans and presentations using PowerPoint, Excel and Word

Capture, evaluate, document and communicate all changes and enhancements to new and existing structures and relay information to the customer on a daily basis

Lead oversight of day to day project and program control of a multiple location/function team

Contribute to ongoing development efforts and coordinate multiple stakeholder participation in application releases both within eCommerce specific applications and general AT&T releases.

Administer Order Entry Process duties were to negotiate material list (quotes) and services schedules to meet customer end date and process orders in the SAP ERP ordering system (R/3 enterprise).

Create a sales order with reference to the material list/configuration (quote) the customer has agreed upon.

Enter the products into SAP line by line (some purchase orders could have up to 50 items) for 40-50 purchase orders a day.

Submit the delivery address and payment method.

The system determines the prices and the value of individual items.

The end customer is electronically/manually sent and order confirmation for their monitoring at an item level for promise/commitment dates.

Purchase Orders revised/cancel within SAP, all governed by SOX (Sarbanes Oxley)

Proactively identify new opportunities to improve the effectiveness of the program (increase revenue, increase conversion rate, increase service utilization log ins, increase quality)

EDUCATION / TRAINING / CERTIFICATIONS

Information and Office Technology, Southeastern Technical Institute, Vidalia, Georgia, May 1996

Master Certified Project Management, Stevens Institute of Technology, Atlanta, Georgia, August 2004

Master Certified Project Management, NETG Institute, Naperville, Illinois, September 2007

Project Management Institute (PMI), February 2012

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