Teresa L Milch Los Angeles CA ***** // 818-***-**** // ad2c0u@r.postjobfree.com

EDUCATION

BS degree Rhetoric & Writing - University of Southern Indiana 2010

Google Analytics Certificate - Google Analytics Academy 2021

Microsoft Certified Professional MCP - Mount Sierra College 1999

Local Area Networks Certificate - Grossmont College 1992

SOFTWARE SKILLS

Google Suite, Google Analytics, Google Workspace, Office 365, MS Word & Excel, desktop publishing, MS Teams

Salesforce, Zendesk, Slack, Sharepoint, Spark, Facets, SAS, Edifecs, DNA/Prod, Dealertrack, OnBase Client, OmniPage, HTML, Front-End BASIC, DRUPAL, SQL 7, SNMP, Service Packs, Delphi 5, Citrix, Crystal Reports, Photoshop, In Design, NT Server & NT Workstation, Exchange Server, Vista, XP, 2000 Pro, MaxRecall Acquisition, BOSANova, Goldmine, Veritas

WORK HISTORY

Regal Medical Group – Healthcare Claims Assistant, Feb 2023-Mar 2023

Reviewed healthcare claims for accuracy and completeness, guided customer through proper channels for processing

Updated and corrected healthcare appointments and records, address and phone with great attention to detail

Multitasked, resolved issues for missing, incomplete, inaccurate or contradictory information medical terminology

Healthcare Processor/Editor Blue Shield Of Calif - Talent Technical Services Remote with Dual Monitors Aug 2022-Feb 2023

Processed healthcare enrollments using critical thinking to add, change, delete, terminate and modify Blue Shield Of California healthcare accounts, medical terminology

Reviewed healthcare documents for accuracy and completeness, processed accounts and reviewed other healthcare documents to mirror main accounts with great attention to detail

Multitasking resolving issues for missing, incomplete, inaccurate or contradictory information contained in the healthcare account and other documentation

DMV Title Clerk III – Roth Staffing, 2-week assignment June 2022-June 2022

●Added lien holders to titles using critical thinking skills, reviewed loan documents for accuracy and completeness, processed titles and tax documents for state registration, with great attention to detail

●Released titles to registered owners and dealerships, sent contracts to appropriate DMV state agency

●Reviewed and processed loan, title, and tax documents for accuracy and completeness for car registration to DMV state agency, while multitasking resolving issues for missing, incomplete, inaccurate or contradictory information contained in titles and other documentation

●DMV reconciliation, processed payments, insurance requests, fulfillment requests, payoffs, and communicated with members using good time-management skills

Computer Field Service Technician – Riverstreamzz LLC, Los Angeles County Election 4 day assignment, May 2022-May 2022

●Monitored small computer tablets, large voting tablets, UPSs and printers to ensure optimal performance for voting

●Created detailed tickets and reports if equipment needed servicing, contacted IT support for electrical outage

Tax Season Administrative Clerk – Apple One Staffing, Feb 2022 – April 2022

●Made copies of booklets & very large tax documents and mailed to IRS and State of California before tax deadline

Data Entry – Apple One Staffing, Jan 2022 – Jan 2022

●Entered State of California governmental alphanumeric data of petition names & addresses into proprietary government database

Professional Driver – Schneider National Carriers Inc, JB Hunt, United Clean Trucks, CSC Logistics Aug 2018 – Feb 2022

●Strategized and managed time for deadline-driven client appointments under strict federal guidelines

Market Research Analyst Technical Writer & Data Entry – Postmates Inc Sep 2017 - July 2018

●Researched, wrote, analyzed, extracted, collected and clustered data sets and visuals in Excel sheets for marketing department

●Wrote, edited and formatted effective copy content for design & marketing departments, conducted targeted research for copy content

●Wrote, edited and formatted end-user procedural and policy documentation, interpreted data from primary/secondary data sources

●Wrote captions, cross-functional collaboration with marketing, help-desk tickets in Zendesk, communications in Slack, data entry

Research Analyst, Accounting Assistant III, Data Entry, Call Center - Adecco, Arvie Personnel Nov 2010 – Sep 2017

●Meticulously wrote & edited accurate, user-friendly procedural documentation for IT department, data entry

●Researched marketing strategies for art gallery, transferred data from outside server to local intranet using DRUPAL

●Researched liens, invoices, journal entries in Excel, verified receipts, prepared checks for balancing & deposit

●Company e-logs and pre-customized macros, scanned six months of backlog, microfilmed documentation for archiving

●Uploaded checks to Sharepoint, scanned checks using Omni Page, general ledgers, ran queries & reports, acct support

●Cross-functional collaboration with IT to clearly understand departmental needs and correlate functionality for end users

Office Assistant III & State of Indiana DMV Client Communications - contract assignments June 2002 - Nov 2010

●Researched marketing strategies, created and edited business letters, outbound calls to AT&T customers, data entry

●Trained personnel, general office, opened mail and distributed, filing, faxing, handled customer complaints & transactions

ADDITIONAL TECHNICAL EXPERIENCE

Database Administrator - The Sycamores July 2001 - June 2002

Administered SQL Server, backups, maintenance plans, troubleshooted, input/output systems

Database design & testing, created & modified identifiers, Delphi 5, Crystal Reports, natural language processing

Added users, set permissions using active directory, troubleshooted and connected UPS to SBS 2000 Server, project management

Created login scripts to auto-connect drives to server, added XP Pro clients to domain, end user support & troubleshooting

Network Administrator - iMustPlay.com July 2000 - June 2001

Configured NT, Exchange & SQL Servers, installed service packs, recommended & inventoried hardware and software

Wrote, edited and formatted end-user documentation and white papers, rolled out Outlook, installed applications

Configured routers, switches, added data directories, permissions, troubleshooted network, added/deleted users

System Administrator & Computer Networking - CUNA Mutual Mortgage Corporation May 98 - July 2000

Administered NT Server, installed applications, added users, permissions, data directories, troubleshooted LAN & WANs

Supervised field support, migrated Win 95 to Win NT, installed and configured two 9GB HD mirroring NT Server

Inventoried software and hardware, peripherals, installed and configured NT desktops and laptops for remote access

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