Solid Life And General Insurance Brokers - Account Executive, Ocho Rios Jamaica

•Executed successful sales strategies to convert leads into customers.

•Met and exceeded service level goals to achieve standards and expectations.

•Attended networking events to build relationships and identify sales opportunities.

•Gained understanding of goals, objectives and processes to meet client business needs.

•Trained clients on product features and updates to secure buy-in.

•Resolved issues promptly to drive satisfaction and enhance customer service.

•Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.

April 2022 - February 2023

Alliance International Medical LTD - Medical Receptionist, Jamaica

•Prepared and processed patient referrals and transfer requests.

•Transcribed phone messages and relayed to appropriate personnel.

•Managed office bookkeeping with insurance billing and patient payments.

•Invoiced patients accurately in line with charging guidelines.

•Organized and maintained patient chart filing system to promote quick data finding for staff.

•Completed administrative patient intakes with case histories, insurance information and mandated forms.

January 2019 - March 2020

Guardian Group - Insurance Advisor, Montego Bay Jamaica

•Developed and implemented marketing strategies to boost sales and increase customer base.

•Determined client needs and financial situations by listening and scheduling fact-finding appointments.

•Maintained high standards of customer service by building relationships with clients.

•Prepared and reviewed insurance applications to verify compliance with regulations.

•Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.

January 2015-August 2018

CEO Good Family Bar and Lounge. (Small Business Owner).

Developed and implemented the company’s strategies vision and mission.

Secured funding and assets.

Managed the budget.

Hired, fired and managed employees.

April 2010- October 2014

Housekeeper Sand Castles Ocho Rios Jamaica.

Performed a large variety of cleaning activities.

Ensured all rooms were well kept and up to great satisfying standards.

November 2007- March 2010

Sales Representative My Jamaica Souvenirs and more.

Customer Service – Provided excellent services to customers resulting in them returning as well as referred their friends.

Assisted with promotion and marketing of the company.

EDUCATION

2023: TOURISM PRODUCT DEVELOPMENT COMPANY.

2023 (CURRENT): OXFORD HOME STUDY ONLINE.

2022: HEART TRUST NSTA JAMAICA.

2019: COLLEGE OF INSURANCE AND PROFESSIONAL STUDIES, KINGSTON JAMAICA.

2016: COLLEGE OF HOSPITALITY AND TOURISM.

PS: ADDITIONAL QUALIFICATIONS ACCIDENTALLY LEFT OFF:

CXC GENERAL 2005:

ENGLISH LANGUAGE GRADE TWO (2)

OFFICE PROCEDURES GRADE TWO (2)

ENGLISH LITERATURE GRADE THREE (3)

CARIBBEAN HISTORY GRADE THREE (3)

MATHEMATICS GRADE FOUR (4)

SPANISH GRADE FOUR (4)

TEAM JAMAICA CERTIFICATION (TOURISM INDUSTRY) NOVEMBER 2023.

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