Customer Service Representative

JOSE ARROYO (JOE)

Experience

Experis

**/****-**/****

Benefit Enrollment Agent

Contract temporary position

Employbridge

**/****-**/****

● Client support

Answer incoming calls, assist applicants with setting up interviews, payroll, call off work, job search and other duties.

Spectrum (Charter Communications) 07/2021-11/2021

● Sales

Kelly Services 10/2019-05/2020

* Chat Technical support for Apple Products

Exela Technology 01/2019 – 04/2019

•W2 tax data entry

•Convert W2 information into a system

•Conduct research to correct any issues or discrepancies that may appear during conversion

08/2018 – 01/2019: Actively seeking employment

LogMeIn 07/2018 – 08/2018 Contract, completed satisfactory

Clerical/Administrative Assistant

•Prepared equipment at different school districts

•Ensured landlines and internet was set up in a timely manner

08/2017 – 07/2018: Focused on child’s homeschooling program

AT&T 09/2014 – 08/2017 Business closed/Account Leverage Representative

•Retention of existing services

•Upgraded sales on existing services, Sales of new services (Cellphone Service, TV and Internet)

GC Services 07/2012 – 08/2013 Customer Service Representative

•Assisted with inbound sales call

•Assisted with billing and shipping for Apple Online Sales store

Verizon Wireless 03/2009 – 11/2010 Customer Service Representative

•Assisted with incoming calls for billing, sales and technical support

•Assisted with supervisor calls at times when call volume was high

•Assisted with questions on other teams when their supervisor was not available

GC Services 07/2008 – 02/2009 Customer Service Representative

•Assisted with incoming calls for the FedEx department

•Helped customers with the tracking of their packages

•Scheduled pick-ups for customers and businesses

Alltel Express Location 01/2008 – 07/2008 Sales Associate/Assistant Manager/Clerical

•Sale of new wireless contracts and accessories

•Created work schedule for other employees and myself

•In charge of daily monetary deposits

Education

Socorro High School Graduate 1996

International Business College, El Paso, TX

Solar Construction Program 01/14 to current

El Paso Community College, El Paso, TX 1997-1999

Languages

Bilingual - English and Spanish

************@*****.*** 915-***-****

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