Lisa Burbage

Draper, VA

• Although I have been out of the work force for quite a long time, I feel I have a great many skills and abilities to bring to a company willing to take a chance on letting an older person come back to work.

• I not only have experience and skills from my many different jobs over the years (not all included on work history).

• I have much life experience.

• Positive attitude.

• A need to learn, grow, and thrive.

• Very empathetic.

• Driven to please and accommodate.

• Work best under pressure and while needing to multi-task.

• Very fast learner.

• My insatiable curiousties drive me to be able to do just about anything I want or need to do. Work Experience

Manager

Maxwell Fun Center - Sonoma, CA

June 2003 to December 2006

• Oversee all aspects of running a mini golf and arcade and it's employees

• Inventory managemen

• Ordering

• Stocking

• Food service and prep

• Negotiating with sales reps

• Recognizing areas of need in order to efficiently maintain equipment and customer relations

• Handling issues with malfunctions and repairing games and equipment

• Maintaining outdoor mini golf course including ensuring carpets and obstacles, etc, were kept up and safe and functional

• Selling extra services offered such as parties, events, etc

• Event and party planning and hosting

• Payroll

• Scheduling

• Hiring/firing

• Finding creative ways to keep the environment fun and exciting without spending a fortune

• Decorating inside and out and window drawings, etc, for each holiday or event

• Finding vendors for equipment, food, video games, etc

• Negotiating to meet our needs efficiently and effectively Proofreader/Dispatcher/Customer Service Rep for Display Advertising Department

Grants Pass Daily Courier - Grants Pass, OR

January 2001 to December 2003

• Proofreading display ads and real estate listings to ensure accuracy before going to print

• Delivering to customers and getting their approval before going to print

• Delivering copy of their ads after printing

• Answering phones

• Problem solving

• Multi-tasking

• Extreme attention to detail

• Strong organizational and record keeping skills

• Patience

• Understanding

• Knowledge of duties of sales teams and ad designers in order to recommend various possibilities to customers/potential customers

• Answer questions

• Resolve issues

• Provide an excellent and efficient experience in a timely manner for both the customer and the sales and ad design teams by handling most needs without having to transfer to those other departments or by being able to provide the information to those departments so that they could take care of the customer without having to start at the bottom and figure out needs and issues so as to not cut too much into their very busy schedules

Bank Teller/Customer Service Representative

Sonoma Valley Bank - Sonoma, CA

January 1998 to December 2000

• Same as Bank of America without the awards and recognition. Bank Teller/Customer Service Representative

Bank of America - Sonoma, CA

January 1995 to December 1998

• Upselling

• Recognizing customer needs and suggesting products and services to improve their experience

• Money management

• Knowledge of all aspects of the banking environment

• Knowledge of CD's and IRA's

• Handling loan payments

• Currency exchange

• Answering multi-line phones

• Use of fax, copier, filmer, encoder, and Teller machines

• Filing

• Problem solving

• Multi-tasking

• Accurate record keeping

• Cash balancing in atms and other internal cash machines, the vault, my Teller drawer, and the Teller drawers of others

• Reconciling and diffusing situations

• Providing excellent service and maintaining a trusting relationship with all customers

• Fast paced

• Detail oriented

• Ability to adapt to various situations

• Listening

• Empathy

• Patience

• Understanding

• Going above and beyond to ensure customers are satisfied and happy

• Multiple awards and letters of recognition for outstanding service and for the multitude of customers who called or wrote in about me and the impressions I made, including a couple of times corporate officers came in from corporate headquarters in other areas to personally present these to me as I had made that big of an impression and they felt the need to do the same and make the trip to see me in person. Manager/Clerk/Customer Service

All Video Center - Sonoma, CA

January 1992 to December 1998

• Inventory management and control

• Dealing with suppliers to negotiate prices and fill our needs

• Opening and closing

• Overseeing other employees

• Cash handling

• Scheduling

• Payroll

• Preparing bank deposits

• Sales and rentals to customers

• Attention to detail

• Multi-tasking

• Strong organizational skills

Education

(Incomplete) Bachelor's Degree in Graphic Arts and Web Design DeVry University - Remote

July 2011 to March 2012

(Incomplete) Associate's Degree in Medical Assisting Front and Back Office Empire Colege - Santa Rosa, CA

September 2007 to September 2010

Specialist Diploma in Business Office Administration in Business Office Administration

Heald Business College - Santa Rosa, CA

September 1994 to September 1995

Skills

• Courier

• Sales

• CPT Coding

• Medical coding

• Personal care home

• Customer service

• Accounting

• Patient care

• Inventory management

• Equipment Repair

• Customer support

• Assistant Manager Experience

• Presentation skills

• Proofreading

• Writing skills

• Banking

• Adobe Illustrator

• Payroll

• Cleaning

• Cash handling

• Medical billing

• Management

• Staff training

• ICD-9

• Multi-line Phone Systems

• Insurance Verification

• Customer relationship management

• Marketing

• Customer retention

• Typing

• Records management

• Medical records

• Business Basic

• B2B sales

• Business management

• Filing

• Maintenance

• Food service

Certifications and Licenses

Driver's License

Occupations with Children

EKG Certification

CPR Certification

Injections

Phlebotomy

Typing

Ten-Key

Boating License

Fishing License

Trout License

Contact this candidate