Corey Burton

*** ********* *******

McDonough Ga 30253

502-***-****

ad2bz6@r.postjobfree.com

Objective

A challenging corporate company in a growth- oriented organization which offers diverse job responsibility, which rewards for dedication and hard work. Abilities

Software: Windows 10,Outlook, Avaya,Microsoft Office,Quickbooks,and Corel Wordperfect. Proficient in planning and budgeting; employee training and motivation; adherence to and enforcement of company standards and policies. Excellent communication and administrative skills, high ethical standards in all work performed. Strong organizational and interpersonal skills.

Education

B.A., General Studies of Business Administration, Minor: Retail Management December 1999 Western Kentucky University Bowling Green, KY

Significant courses completed include:Principals of Marketing, Business Writing, Sales Management and Small Business Management. Skills obtained from these courses are: analytical skills, problem solving, retail trends, accounting, small business finance, retail management, business law, and human resources management. Work History

Amerisave Mortgage

Mortgage Specialist Remote Sept 2020-2023

Spoke to clients that needed a mortgage loan for purchasing or refinancing and prequalifying them to see if they are eligible for a loan. Also, educate them on what is needed and the requirements. Went over the approval process from the Wizard Flow software, guided them through the pre-qualification questions and transferred them over to a mortgage banker Benefit Verification Specialist

MMC Group/Amerisource Louisville Ky November 2019-Feb2020 Contacted providers and gathered information for patients in order to submit documentation for their prescription to get them approved.

Customer Support

Robert Half/Gannett Louisville Ky July 2018-July 2019 Informed customers from all over the country the status of their newspaper and went over the approximate time for delivery. Also, spoke in great detail the breakdown of their bill,collections, and accepted payments. Once the account has been verified and confirmed. Customer Care Specialist

Aerotek/Louisville Water Company Louisville Ky June 2017-Dec2017 Verified all personal information and assisted with answering any questions about their account they need answered. Also, submitted tickets to have water turned on and turned off. Gave balance info and status of any leaks on and off the property. Communicated with owners don't had questions about the structure of their bill, collections,and received leak adjustment receipts to enter into the system.

Customer Service Rep

Kelly Services / Refund Advantage Louisville KY Nov 2016- April 2017 Utilizing software and giving expertise to tax payers and tax preparers information about refunds and giving dates to refunds that are coming in. Also, set up tickets for delays on refunds,answering any difficult questions in a respectful and professional manner. Look up information by name or social security in order to verify accounts in a timely manner. Administrator

Baptist Health Louisville,Ky Nov 10,2015 - March 3,2016 Worked in the administration office sorting the files,and putting them in order and scan each file while placing them in a box for employers to enter into the system. Worked on sorting up to twenty files a day or until completion.

Member Services

Teleperformance Louisville,KY March 4,2016 - Nov 2016 responsible for providing the highest level of quality service to members through the handling of routine to moderate inquiries and transactions for Deposit Services (credit card, consumer loan or deposit). Creates member relationships through needs assessment and solution offerings from the wide array of products and services.

Case Manager

Rx Crossroads Louisville,KY Aug 11, 2014 - July 17,2015 Under routine-to-moderate supervision, provides service coordination services, typically completing work independently, in accordance with instructions, policies and procedures, previous training, and accepted practices, but consulting regularly with supervisor on particularly complex or otherwise challenging situations. Prepares and maintains case records documenting contacts, services needed, reports, client’s progress, etc., in accordance with regulatory standards.

Technical Advisor

Charter Communications

Louisville,KY Dec 01,2012 - Aug 10,2014

Under limited supervision, provide excellent customer service to residential customers by performing highly complex

troubleshooting and resolution of customer care issues related to their internet and phone products in one call. Also, explain in detail accounts on their bills,and give expert advice to plan changes.

Customer Service Rep

Kelly Services / Refund Advantage

Louisville,KY Jan 19,2012 - April 20,2012

Utilizing software and giving expertise to tax payers and tax preparers information about refunds and giving dates to refunds that are coming in. Also, set up tickets for delays on refunds,answering any difficult questions in a respectful and professional manner. Look up information by name or social security in order to verify accounts in a timely manner. Telemarketer

Wellpoint

Bowling Green,KY Aug 5,2010 - Feb25,2011

Making calls to new and pre-existing customers, that are interested in health insurance. Randomly contact potential clients in the Ky, and Ohio area that are interested in individual insurance. Also, speak with small business owners looking for a group plan for health,dental, and life insurance. Interview interested clients,with appointments and give rate quotes. Customer Service Rep II

Caremark Nashville,TN May 8,2007 - June 15, 2008

Assist members by entering information in the computer software to locate status, and their plan design for expert advice to determine qualifications on accounts. Answer questions by researching data in the intranet to give insight in Medicare, and Medicaid accounts. Expedite all medications that are lost or stolen, educate members of their co-pays, verify accounts by account numbers, and educate members in regards to their prescription plans, and take billing payments with transactions of due or past due accounts. Also, speak directly with regulated government organizations regarding active and inactive account inquiries. Customer Service Rep

Anderson Financial Network Inc Bowling Green,KY December 15, 2006 - May 10, 2007 Accepted new customer applications by phone and assisted in general customer duties. Also identified and resolved tech support issues with their cellphones. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies. Provided customers with payment information, bill cycle dates, and generated monthly billing reports.

Willing to relocate.