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Customer Service Cyber Security

Location:
Wilmington, DE
Salary:
Neg
Posted:
December 30, 2023

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Resume:

John Snow

Wilmington, Delaware *****

ad2bz0@r.postjobfree.com

484-***-****

Self-motivated, Positive attitude and authorized to work in the US for any employer. Currently attending DeVry university for my Bachelor’s degree in Computer information systems / cyber security programing

Work Experience

Back Shop supervisor/Lead mechanic

Summit Aviation – Middletown Delaware

March 2021 to Present

Responsible for completion of overhauling aircraft parts and dynamics while overseeing a 6-man team.

Responsible for meeting on dock dates to supporting our customer’s needs.

Build and maintain a tight schedule for inducted aircraft

Use precise measuring tools. (Calipers, go no go gauges feeler gauges etc.)

Work with electrical, and hydraulic systems.

Maintain a safe, clean and FOD free work environment

AS9110 and AS9100 Certified

AW119 and AW139 FLIGHT LINE SUPERVISOR

AgustaWestland - Philadelphia, PA

November 2015 to March 2021

Responsible for two teams of workers in two areas. Responsible for the aircraft builds directly

overseeing a 15-member team. Responsible for all aspects of customer service directly overseeing a 4

member team.

• Provide oversight of assigned shift personnel

• Always promote a safe working environment through adherence to Standard Operating

Procedures

• Responsible for leading and directing activities of Line Service Technicians

• Schedule and plan all aircraft builds.

• Responsible for all ground runs

• Oversee all flight plans

• Customer liaison for all customer service interactions

• Responsible for handling and amending all discrepancies with customer's orders

• Handle all requests for shipping or fly departures

AS9110 and AS9100 Certified

AW119 FLIGHT LINE LEAD MECHANIC

AgustaWestland

April 2015 to November 2015

Responsible for the overall final phase of construction on aircraft and production of quality work for

specified customer orders while maintaining a safe environment.

• Assist supervisor in day-to-day Flight Line operations

• Instruct, assist and perform operational and functional ATP's

• Prepare aircraft for flight inclusive of pre-flight and flight checks

• Instruct, assist and conduct mechanical installs

• Fast MES and SAP imports and data entries

• Ensures safety and cleanliness 'clean as you go' work practices

• Prepare aircraft for customer delivery.

STRUCTURAL MECHANIC

The Boeing Company

August 2014 to April 2015

Work on CH-47 doing major cargo modifications. Met and exceeded a strict 6-day delivery for the US

Army.

• Changing out floor beams and panels

• Replacing with modified new beams

• Assembling the modifications in accordance with Boeing engineer drawings.

CORRECTIONS OFFICER

Chester County Prison

November 2012 to June 2014

Responsible for maintaining discipline and security at the Chester County Prison so that all areas within

the prison compound is secure, and staff, inmate, safety and security is assured.

• Direct supervision over federal, state, and county inmates. During transporting, escorts, mass prison

movements, programs, and on housing units.

• Responsible from 1 to 124 inmates for their safety and security.

• Weapons qualified for perimeter duty, and inmate transporting, and for duty while an inmate is

housed in a hospital for treatment.

PHASE COORDINATOR

United States Marine Corps

June 2010 to February 2012

Managed and performed scheduled overhaul of aircraft every 150 flight hours (an average of 2 aircraft

per month). Conducted scheduled and unscheduled maintenance actions in order to retain or restore

material or equipment to a serviceable condition with a minimum expenditure of resources.

• Supervised the removal and replacement of components with life limitations.

• Met designated deadlines.

• Coordinated and manage personnel from 4 work centers.

• Prioritized maintenance tasks and supervised their completion.

• Liaison with outside entities for maintenance support.

CH46-E HELICOPTER MECHANIC

United States Marine Corps

February 2007 to February 2012

Performed inspections and maintenance on airframe and flight essential systems (Including flight

controls, rotor and drive systems, power plants, utility systems, auxiliary power and hydraulic

systems). Also, duties relating to flight line operations. Operated and maintained applicable shop

support and special equipment; demonstrated and applied knowledge of applicable publications,

diagrams and drawings; performed scheduled and unscheduled inspections; incorporated applicable

Technical Directives and change bulletins; performed corrosion control functions; utilized computer

applications and supervises and verifies task completion.

• Managed both day and night shift operations

• Qualified to Fuel/tow/taxi aircraft day and night.

• Performed over 5,000 maintenance man hours and inspected over 2,000 corrected discrepancies.

Education

High school or equivalent

University High School

2001 to 2005

Military Service

Branch: United States Marine Corps

Rank: Sgt



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