Customer Service Accounts Receivable
Resume:
Customer Service professional with over ** years of extensive experience
in a call center/hybrid setting. Proven track record of solving customer problems and providing excellent technical support. Seeking a highly rewarding career in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth. Strong leadership skills and result-oriented mindset make me an asset to any team.
Employment history
Sep, 2018 - Oct, 2023
Accounts Receivable Specialist
Southeastern Meats at Birmingham, AL
• Managed billing operations and processes to ensure collection of account balances•
•Prepared and delivered highly sensitive account information and invoices.
•Contacted clients for payment resolution while resolving payment
•Developed and maintained accounts and invoices to better assist management Coordinate with sales team to ensure accurate and timely invoicing and payment collection Sep, 2010 - Jun, 2018
Customer Service Representative
Express Employment Professionals at Birmingham, AL
• Resolved patient insurance claims and/or questions related to medical care and benefits information.
• Maintained a good working relationship and effective communication within the department and with other departments for the benefit of the patient.
• Displayed social perceptiveness by understanding and addressing customers' emotional needs, resulting in a 30% reduction in customer escalations.
• Coordinated effectively with cross-functional teams, fostering a collaborative environment that improved response time to customer issues by 25%. Develop and implement customer service policies and procedures to ensure customer satisfaction and loyalty.
Nov, 2006 - Oct, 2010
Medical Receptionist
Quality of Life Health Services at Birmingham, AL
Coordinate and schedule patient appointments to ensure smooth flow of daily operations and minimize wait times.
Ensure the confidentiality and security of patient information. Maintain accurate and up-to-date patient records
Maintain cleanliness and organization of the reception area to create a welcoming and professional environment for patients and visitors. Lakiera
Walker
Customer Service
18950 Marsh Lane apt. 1010, Dallas, United States, 75287
*******.******@******.***
Skills
Medical Receptionist
Accounts Receivable
Insurance Verification
Billing Operations
Effective Communication
Problem Solving
Customer Service
Conflict Resolution
Microsoft Office
Expert
Experienced
Experienced
Expert
Expert
Expert
Expert
Experienced
Employment history
Oct, 2002 - Dec, 2006
Front Desk Receptionist
H&R Block at Oxford, AL
Maintain a visitor log and ensure all visitors sign in and out of the office premises, complying with security protocols. Ensure the confidentiality of client information by implementing strict data protection measures. Manage the schedule and appointments for tax consultants, ensuring that all reservations are properly recorded and communicated to the team. Education
Jun, 2023 - Present
Bachelor Of Business Administration
Strayer at Remote
May, 2008 - Dec, 2010
Associate of Applied Science in Computer Office Technology J F Drake State Community and Technical College at Deatsville, AL
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