Marcell Holiday

** *** ***** **, *********, *****, US, 856-***-****, ad2by8@r.postjobfree.com

Instagram Website

Profile Creative problem solver with 25+ years of sales and customer service expertise, adept at exceeding targets and fostering positive relationships. Passionate high-fashion photographer/videographer with 12 years of experience, translating client concepts into stunning visuals. Employee History

Sept 2022-Oct 2023 Online game presenter/Evolution gaming My duties were to learn and deal casino games such as baccarat, infinite, blackjack and craps. Skills and Expertise:

● Expert in Blackjack and Craps: Fluent in rules, procedures, and variations, ensuring smooth game flow and player understanding.

● Online and Live Casino Operations: Adept at both digital and physical casino environments, adapting to different platforms and protocols.

● Exceptional Customer Service: Cultivated positive relationships with players, fostering a welcoming and enjoyable atmosphere.

● Strong Analytical Skills: Meticulously tracks game progress, accurately calculates payouts, and identifies potential issues promptly.

● Detail-Oriented: Ensures game fairness and accuracy through meticulous attention to procedures and protocols.

Sept 2018 – Nov 2019

Safety Consultant, Medical Guardian

Handling inbound and outbound sales calls every day with urgency, care and expertise in order to convert potential customers into subscribers. Became the rookie of the year with record breaking sales in my first year. Enacted a strong work ethic to complete or exceed handling of least 75 sales calls daily

● Utilized rapport building to best meet the needs of the customer in the most sincere and ethical manner.

● Displayed a competitive spirit to meet and exceed company wide and personal sales goals.

● Computer proficient with the ability to multitask. Jan 2022 to Present Content Create, Philly Create Philadelphia Pa My main duties are to create behind the scenes for all events and creating exciting, captivating reels and photos to keep people interested in all the events.

• Collaborated with cross-functional teams to create content that aligns with business objectives and customer needs

• Generated creative ideas and topics to create high-quality content that was perfected for search engines

• Collaborated with a team of creatives to develop a concept for a series of videos

• Edited videos to create a consistent style and tone

• Utilized lighting techniques that enhanced the look and feel of the video Recorded and edited audio to create a professional sound quality Apr 2022 – June 2022. Photographer, Clean Air Philadelphia Pa Took photos of the bike routes around the downtown Philadelphia area in use. Making sure each photo was clear and perfectly angled to see the city in the background. June 2006-Nov 2018

Comcast Xfinity

Voorhees NJ and New Castles De

Sale Representative

Customer-focused Tech Pro and Top-Performing Sales Agent:

● Comcast veteran with diverse experience in tech support and sales.

● Championed customer satisfaction in internet tech support, resolving connectivity issues efficiently.

● Consistently ranked top agent in internet, mobile, TV, and Xfinity Home Security sales.

● Skilled in troubleshooting and upselling, exceeding goals in all metrics.

● Highly adaptable and a quick learner of new products and technologies.

● Demonstrated leadership qualities and composure under pressure. Education

1996-97. H.S Diploma, Woodrow Wilson H.S Camden NJ 1998- 2003

New Brunswick Nj. Devry institute

Bachelor's Degree Computer programming/Digital Art 2016-2017. Southern New Hampshire

Associates degree. Business management/communications I graduated with awards in Drama and communications. LAEDA entrepreneurship program

• Social media strategy

• Business management

• Key demographic information research

CERTIFICATIONS AND LICENSES

ESS Teacher certification, GCN training - New Jersey Issue Date: 11/01/2023

Skills

Ability to Multitask; Communication; Ability to Work in a Team; Communication Skills; Customer Service; Computer Skills; Adobe Lightroom; Adobe Photoshop; Videography

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